Emergency Responder Groups list

A list of the Emergency Responder server groups that are pointing to the same cluster database host.

Click a group name to view the servers in the group.

The Emergency Responder cluster consists of this set of Emergency Responder groups. You create the cluster when installing Emergency Responder servers. See Installation on a New System.

Emergency Responder Group Name

The name of the server group.

Click the server group name to display the servers in that group in the Servergroup Details section of page.

Primary Host Name

The DNS host name or IP address of the primary server in the group.

Click this host name (except for the local server group) to open the Emergency Responder administration page for that server in a new window.

Standby Host Name

The DNS host name or IP address of the standby, or backup server in the group.

Click this host name (except for the local Server Group) to open the Emergency Responder administration page for that server in a new window.

Delete button

Click Delete to remove the Emergency Responder group you are viewing from the Emergency Responder cluster.

Only system administrators can delete a Emergency Responder group from the cluster.

Delete a group from the cluster before you uninstall a Emergency Responder group.

Emergency Responder Group Name

The name of the server group. This name is used for your information only, so create a name you find useful.

Peer TCP Port

The TCP port used for communications between Emergency Responder servers within the server group. If you don't want to use the default port, ensure you select an unused port.

The range is 1024 to 65535.

Heartbeat Count

The number of counts an Emergency Responder server should wait before declaring an unresponsive Emergency Responder server unavailable.

The default number of counts is 3. The range is 3 to 10.

The time between counts is defined in Heartbeat Interval.

Heartbeat Interval (in sec)

The number of seconds between sending heartbeat messages to the other Emergency Responder server in the server group.

The default is 30 seconds. The range is 30 to 300 seconds.

Active Call Timeout (in min)

How long to maintain a call route mapping so the PSAP can call back the emergency caller.

The default is 180 minutes (3 hours). The range is 30 to 1440 minutes.

SMTP Mail Server

The IP address or fully qualified name of the mail server (for example, email.domain.com).

Configure an email server if you want Emergency Responder to send email or email-based pages to security officers when an emergency call is made.

The Port number for enabling Secure SMTP connection is 587. To set up a Secure SMTP connection, perform the following:

1. Exchange Cisco Emergency Responder Tomcat certificate chain to SMTP server's root certificate directory.

2. Upload SMTP server certificate chain as tomcat-trust certificates on Cisco Emergency Responder.

3. Restart Cisco Tomcat service on Cisco Emergency Responder servers using the CLI command utils service restart Cisco Tomcat.

Source Mail ID

If you configure a mail server, you must enter an email account on that server that can be used for sending email.

Emails or pages sent to security come from this email account.

System Administrator Mail ID

Mail account where Emergency Responder sends critical information about the system.

Emails or pages sent to the system administrator by Emergency Responder come to this email account.

Calling Party Modification

Dynamic modification of the calling party number. Allows you to reduce the number of route patterns by configuring multiple ELIN numbers for a single route pattern. ELIN numbers still must be unique.

You must set this flag if you enabled Calling Party Modification when you created Emergency Responder as a Unified CM user.

Syslog

Select from the drop-down list that enables and disables the writing of log messages.

Syslog Server

The name of the server that has the log messages.

Enter the fully qualified DNS name of the server, for example, cw2k.domain.com.

Enter the hostname or IP address of the syslog server to accept syslog messages. This server handles the logging of all the Cisco Emergency Responder application event-related information.

514 is the default port used to communicate.

Notes

Any notes you want to enter to help you understand the use of the server group.

Dynamic Tracking of Switch IP Address

Dynamically updates a LAN switch's IP address if it is configured with hostname in Emergency Responder.

This action is not applicable to LAN switches that are added to Emergency Responder using an IP address.

Security end user web interface language

Pulldown menu allows you to select the language that is displayed on the users web page— English (US), French (Canada) or Spanish (Spain).

After you change the language, you must complete the following before the language is displayed on the users web page:

• Restart Emergency Responder Service in Emergency Responder Serviceability by choosing Tools>Control Center.

• Restart Cisco Tomcat service using the CLI command utils service restart Cisco Tomcat.

• Refresh the current Emergency Responder User webpage.

Limit Concurrent Sessions

Limits the number of concurrent sessions per user.

Selecting or deselecting this check box enables or disables the Max. number of concurrent sessions drop-down list.

Max. number of concurrent sessions

If Limit Concurrent Sessions is enabled, this limit is applicable for all the users.

The limit is imposed separately for each Emergency Responder website:

• Emergency Responder Administration

• Emergency Responder Serviceability

• Emergency Responder User

• Emergency Responder Admin Utility

Update Settings button

Click Update Settings to save and activate your changes.

Cancel Changes button

Click Cancel Changes to change the fields on this page back to the last saved settings.

Route Point for Primary Emergency Responder Server

The CTI route point that the primary server should use, such as 911.

See Create Emergency Call Route Points for more information.

Route Point for Standby Emergency Responder Server

The CTI route point that the standby server should use, such as 912. Configure this number as the call forward number for the primary emergency number.

See Create Emergency Call Route Points for more information.

PSAP Callback Route Point Pattern

CTI route point that you defined to receive calls from the public safety answering point (PSAP). For example, 913XXXXXXXXXX (913 plus ten Xs).

The number can only consist of numbers and Xs.

For more information, see Create Emergency Call Route Points.

ELIN Digit Strip Pattern

Digits to strip from the beginning of the PSAP Callback Route Point Pattern, for example, 913. The number that results from stripping the pattern should be the ELIN numbers that the PSAP can use to call into your network.

This string must be part of the PSAP Callback Route Point Pattern.

Default ELIN Digit Translation

ELIN number obtained after stripping 913 is matched to a callers extension. If the mapping is not found, Emergency Responder will translate ELIN to Default ELIN Digit Translation number and complete the PSAP Call-back.

The number could be a dialable extension number or a route pattern. If the number is not reachable the PSAP Call-back will receive a reorder tone.

UDP Port Begin

Port numbers that are used by CTI ports during their registration.

The range is 1024 to 65535.

Inter-Emergency Responder Group Route Pattern

Route pattern that other Emergency Responder groups use to route emergency calls to this group, for example, 1000.911.

The pattern can only consist of numbers and dots.

For a more detailed explanation of this number, see "Create route patterns for Inter-Cisco Emergency Responder Group Communications".

IP Type of service (00-FF)

Value of the type of service (ToS) byte in the IP header. The default 0xB8 implies a ToS class of Priority Queue. It is recommended that this default value be used for Emergency Responder.

The ToS value entered here only applies to the RTP packets sent by Emergency Responder for the onsite audio alert feature.

Onsite Alert Prompt Repeat Count

Number of times the prompt is played on the onsite alert phone.

Use IP Address from call signaling

If this parameter is enabled, Emergency Responder obtains the IP address of the phone from JTAPI. This parameter is used to route the call. If an IP subnet is configured for the phone, this parameter setting takes precedence over any other manual configuration.

If this parameter is disabled, Emergency Responder uses the manual configuration of the phone to route the call.

This field is applicable only if Emergency Responder is configured with Cisco Unified Communications Manager 6.x and above.

Update Settings button

Click Update Settings to save and activate your changes.

Cancel Changes button

Click Cancel Changes to change the fields on this page back to the last saved settings.

Intrado Route/Translation Pattern

Enter the route patterns or translation pattern for an Intrado emergency response location (ERL). An Intrado ERL is an ERL that is serviced by Intrado. Intrado ERL only lists the route patterns that have been configured on this page. You can add new route patterns or translation patterns, or you can update or remove existing route patterns or translation patterns.

To add a new route or translation pattern, click on the text box, enter the route pattern, including numbers and wildcard (do not use spaces), and click Add.

To update an existing route pattern, click on the appropriate route pattern, modify the pattern, and click Update.

To remove an existing route pattern, click on the appropriate route pattern and click Remove.

To cancel your existing changes and go back to the last saved settings, click Cancel Changes.

Displays the status of the Server Settings Emergency ResponderServerGroup page.

Server

List of servers you have already created. Click on a server name to see the settings for that server.

You can configure a maximum of two servers per server group.

Server Name

The name of the server.

Change this server name field to any desired value.

Host Name

The DNS name of the Emergency Responder server.

This field cannot be modified.

A selection of subsystems for which you must collect detailed debug information. Debug information includes trace messages as well as more detailed messages. Only select subsystems at the request of Cisco Technical Support; the debug information is for Cisco's use to help resolve problems that you cannot solve yourself.

See Trace and Debug Information for an explanation of each field.

Select All button

Selects all subsystems in the Debug Package List.

Clear All button

Clears all selected subsystems in the Debug Package List.

A selection of subsystems for which you must collect brief trace information. Only select subsystems at the request of Cisco Technical Support; the trace information is for Cisco's use to help resolve problems that you cannot solve yourself.

If you select a subsystem for debug, you do not have to select it for trace.

See Trace and Debug Information for an explanation of each field.

Select All button

Selects all subsystems in the Trace Package List.

Clear All button

Clears all selected subsystems in the Trace Package List.

Update Settings button

Click Update when viewing an existing server's settings to save changes you make to the settings.

Only available when viewing the settings of an existing server.

Cancel Changes button

Click Cancel Changes to change the fields on this page back to the last saved settings.

Discovery Engine Registration Failed

The Discovery Engine fails to register

Discovery Engine goes out of connection

The Discovery Engine loses connection

For unreachable devices during recovery

Devices such as switches and CiscoUnified CommunicationsManagers become unreachable

Call information

A 911 call is placed

Call routing session ended due to problems

Call routing is stopped due to any of these reasons:

• Invalid CMC
• Invalid FAC
• FAC and CMC needed
• CMC needed
• FAC needed
• RESOURCE_BUSY

Rerouting of call

An emergency call is rerouted

Routing failure

Call routing fails

Route Point out of Service

The route point goes out of service

Cluster DB Failure

The server cannot communicate with the cluster database host

Intra Cluster Failure

The intra-cluster communication to a server group in the cluster fails

Subscriber becomes active

The Subscriber becomes active

Publisher comes back online

The Publisher comes back online

Not able to get the JTAPI Provider

When Emergency Responder cannot get the JTAPI provider

Available user licenses get exhausted during phone tracking

When the number of user licenses are exhausted during phone tracking

Switch Port location change reporting

When you enable switch port change reporting for phones

Suppress IP Communicator location change reporting

When you filter CiscoUnifiedIP Communicator from the location change reporting email alerts

Update Settings button

Updates the email alert settings

Cancel Changes button

Cancels changes made to the email alert settings

Notes

Enables you to provide any additional information as Admin Notes and the information is available in the email alerts that are received during a 911 call

Discard DN Digits

Enables you to specify the total digits of the extension number to discard and only the remaining numbers are displayed in the email alert. For example, if the extension number is 1100775 and you specify 4 in the Discard DN Digits field, then only 775 is displayed in the email alert

HostName

Host name of the subscriber server.

Insert button

Click Insert to add the new subscriber server.

Cancel Changes button

Removes input from the Add Subscriber page.

A list of all currently configured servers, showing the host name and IP address of each server.

Displays status messages.

Upload Certificate

Uploads the certificate from your local drive to the Emergency Responder server.

To upload a certificate, follow these steps:

1. Click Upload Certificate

   An Upload Certificate window appears.

2. Click the Browse button to locate the certificate file on your local machine.

3. Click the Upload button to upload the certificate file.

Intrado Certificate Password

The password that was generated with this certificate.

VUI URL

VUI URL is provided by Intrado.

Test and Validate Certificate

Use this button to test the validity of your certificate.

VUI Schema URL

The VUI Schema URL provided by Intrado.

Intrado Account ID

Your Intrado Account ID provided by Intrado.

Max VUI Connections

The maximum number of simultaneous VUI connections that Emergency Responder allows across the Server group.

Test Connectivity

Use this link to verify whether Emergency Responder can successfully connect to Intrado VUI.

Delete Account

Deletes an existing Intrado account from the Emergency Responder database.

Update

Click Update to save the changes you made on this page.

Cancel

Click Cancel to change the fields on this page back to the last saved settings.

You can limit the size of the pager message that is sent by selecting the following fields and editing the labels are associated with those fields:

• Extension
• ERL
• Location
• Server

To select the fields that you would like to display on the pager, check the box adjacent to the field.

To edit the label that you want to send to the pager, click on the text box for that field.

Update Settings Button

Click Update Settings to save changes that you made.

Restore Defaults Button

Click Restore Defaults to restore the default pager and label settings.

Send Sample Message to a pager

To send a test message to your pager, enter a pager address in the text box and click the Send Test Message button.

Find Conventional ERL where...

Select search criteria and click Find to list existing ERLs. To list all ERLs, click Find without entering any criteria. From the drop-down menu, you can select the number of records that display per page for each search.

From the search results list, you can:

• Click an entry to view and update its characteristics.
• Click the Copy icon to create a new ERL with the same ALI data.
• Click the Delete icon to remove the ERL.
• Click view... in the Audit Trail column to view a history of changes made to that ERL. See ERL Audit Trail for more information.

When copying an ERL, information that must be unique in an ERL is not copied.

See Add New ERL for more information.

Configure Default ERL

You must configure the Default ERL before configuring any other ERLs.

The default ERL is the system-defined ERL that is used to route calls if no other ERL configuration is found.

See Add New ERL for more information.

Add New ERL

Click Add New ERL to create a new ERL.

See Add New ERL for more information.

Configure Default ERL

Click Configure Default ERL to configure a default ERL

Export

Click the Export link to create a file containing your ERL configuration.

See Export ERL Data for information about exporting ERL data.

Import

Click the Import link to create or update ERLs using information stored in a separate file. By importing ERL data, you can create or update many ERLs at one time.

See Import ERL Data for information about importing ERL data.

Find Off-Premises ERL where...

Select search criteria and click Find to list existing Off-Premise ERLs. To list all ERLs, click Find without entering any criteria. From the drop-down list, you can select the number of records that display per page for each search.

From the search results list, you can:

• Click an entry to view and update its characteristics.

• Click the Copy icon to create a new ERL with the same ALI data.

• Click the Delete icon to remove the ERL.

• Click view... in the Audit Trail column to view a history of changes made to that ERL. See ERL Audit Trail for more information.

When copying an ERL, information that must be unique in an ERL is not copied.

Add New ERL

Click Add New ERL to create a new ERL.

Find DIDs where...

Select search criteria and click Find to list the result of a query on the Intrado secondary status server.

Find Intrado ERL where...

Select search criteria and click Find to list existing Intrado ERLs. To list all ERLs, click Find without entering any criteria. From the drop-down list, you can select the number of records that display per page for each search.

From the search results list, you can:

• Click an entry to view and update its characteristics.

• Click the Copy icon to create a new ERL with the same ALI data.

• Click the Delete icon to remove the ERL.

• Click view... in the Audit Trail column to view a history of changes made to that ERL. See ERL Audit Trail for more information.

When copying an ERL, information that must be unique in an ERL is not copied.

See Add New ERL for more information.

Add New ERL

Click Add New ERL to create a new ERL.

See Add New ERL for more information.

Level of service button

Click Level of service to display the level of service that Intrado designates for the specific address that is configured in the ALI details. Intrado supports the following level of service:

• No Coverage—Intrado does not have access to the selective router and cannot provide the callback number and address to the PSAP that services that address.

• Basic—The PSAP that provides service currently can not provide emergency support for wire line services or VoIP service providers.

• Enhanced—Calls can be routed to the PSAP with the existing E9-1-1 selective router network, and Intrado can provide the callback number and address to the PSAP.

Bulk TN Update button

Select multiple ERLs and click Bulk TN Update to update the ELIN for the selected ERL.

Export

Click the Export link to create a file containing your ERL configuration.

See Export ERL Data for information about exporting ERL data.

Import

Click the Import link to create or update ERLs using information stored in a separate file. By importing ERL data, you can create or update many ERLs at one time.

See Import ERL Data for information about importing ERL data.

Type of Service

Defines the type of service for the calling party number, such as FX in 911 area or Non-Pub.

Class of Service

Defines the class of service for the calling party number, such as residential, business, VoIP.

Company ID

Specified by Intrado.

Customer Name

Specified by Intrado.

Update button

Click Update to save your changes.

Cancel Changes button

Click Cancel Changes to change the fields on this page back to the last saved settings.

Find ELINS where...

Select search criteria and click Find to list the result of a query on the Intrado secondary status server.

Add new schedule

Specify the day of the week and time of the day when you want to schedule an update:

1. Select the days of the week when you want to run the switch port and phone update process.

2. Select the time of day when you want the process to run. 00 hour and 00 min is midnight. Time is based on the 24-hour clock.

3. Check the Enable Schedule check box if you want to activate this schedule.

4. Choose either ALI Update Schedule or Secondary Status Update Schedule.

We recommend that you run the Intrado update process at least once per day. Because of the added network traffic, it is best to run the process outside normal business hours.

Add button

Click Add to add the schedule to the list of schedules.

Cancel Changes button

Click Cancel Changes to change the fields on this page back to the last saved settings.

Update button

Click Update when viewing an existing schedule to save changes you make to the schedule.

Only available when viewing an existing schedule.

Find ELIN where...

Enter search criteria to select the ELIN that you want to find.

To find all ELIN, click Find without entering any criteria.

To narrow your search, select the field that you want to search on from the drop-down list, select the search relationship (is contains, begins with, and so on), and enter the search string. Click Find.

Displays status messages

Find

Select search criteria and click Find to list either existing Conventional ERLs or Intrado ERLs.

From the search results list, you can select the ERLs that you want to migrate

Migrate to IntradoERL Button

When you search for Conventional ERLs, you can select the ERLs that you want to migrate to Intrado.

When you click the Migrate to Intrado ERL button, you can select an Intrado route point for all the selected ERL.

Migrate to Regular ERL

When you search for Intrado ERLs, you can select the ERLs that you want to migrate to a conventional ERL data.

When you click the Migrate to Regular ERL button, you can enter a route point, and specify whether the ERL is a test ERL and test the ERL.

Incremental Phone Tracking

Incremental Phone Tracking Interval

The time, in minutes, between making updates to the known phone locations. This periodic update ensures that phones that have moved are located and assigned to the correct ERL.

Click Update to save your changes to this field.

The default is 30 minutes.

The range of the interval that can be defined is 5 to 300 minutes.

Enhanced Location Phone Tracking

The time, in minutes, between

making updates to the unknown phone locations. This periodic update ensures that devices that have moved are located and assigned to the correct ERL.

Click Update to save your changes to this field.

The default is 2 minutes.

The range of the interval that can be defined is 1 to 180 minutes.

Enter the schedule that you want to add:

1. Select the days of the week when you want to run the switch port and phone update process.

2. Select the time of day when you want the process to run. 00 hour and 00 min is midnight. Time is based on the 24-hour clock.

We recommend that you run the switch port and phone update process at least once per day. Because of the added network traffic, it is best to run the process outside normal business hours.

Insert button

Click Insert to add the schedule to the list of schedules.

Cancel Changes button

Click Cancel Changes to change the fields on this page back to the last saved settings.

Update button

Click Update when viewing an existing schedule to save changes that you make to the schedule.

Only available when viewing an existing schedule.

The list of schedules you have defined.

To change a schedule, click the Hour link, the Minute link, or the Edit icon to load it into the Modify Schedule area above the list. Then, make your changes and click Update.

To remove a schedule, click the Delete icon for the schedule.

If any schedules overlap, only one schedule is run.

Add New button

Click Add New to add another schedule.

Cisco Unified Communications Manager

The IP address or DNS name of a Cisco Unified Communications Manager server that is running Cisco Unified Communications Manager and SNMP services.

Only add one server per Cisco Unified Communications Manager cluster—Emergency Responder can identify the other servers in the cluster. The Cisco Unified Communications Manager server you specify represents the cluster in which it is a member.

When viewing a previously defined Cisco Unified Communications Manager server, Emergency Responder displays a CCM List link. Click CCM List to view a list of the Cisco Unified Communications Manager servers that belong to the same cluster as the selected server.

After the IP address or DNS name has been configured, it cannot be modified.

CTI Manager

The IP address or DNS name of the CTI Manager used by the specified Cisco Unified Communications Manager server.

CTI Manager User Name

The name of the user created in the Cisco Unified Communications Manager server for Emergency Responder use.

This user must have specific characteristics and device assignments. See Create Emergency Responder Cisco Unified Communications Manager User for specific information.

CTI Manager Password

The password for the user.

Backup CTI Manager 1

The IP address or DNS name of the backup CTI Manager used by the specified Cisco Unified Communications Manager server.

Backup CTI Manager 2

The IP address or DNS name of the backup CTI Manager used by the specified Cisco Unified Communications Manager server.

Telephony Port Begin Address

The number of the first CTI port to use for calling onsite alert (security) personnel. When an emergency call is made, Emergency Responder calls the onsite alert personnel for the originating ERL using the telephony ports you configure here.

You must first create this port in Cisco Unified Communications Manager. See Create Required CTI Ports for more information.

Number of Telephony Ports

The number of CTI ports. Enter the number of CTI ports you created in Cisco Unified Communications Manager. The number of ports is the number of concurrent calls Emergency Responder can make to onsite alert personnel.

The ports used are in sequence from the beginning port. For example, if you enter 3000 for the begin port, and 4 for number of ports, Emergency Responder uses 3000, 3001, 3002, and 3003.

Enable Secure Connection check box

Check this check box to enable a secure connection. You can enter data in the other fields of this section only if you have enabled Secure Connection.

TFTP Server IP Address

The IP address of the TFTP server.

TFTP Server Port

The port of the TFTP server.

Backup TFTP Server IP Address

The IP address of the backup TFTP server, for the Unified CM node being added.

CAPF Server IP Address

The IP address of the CAPF server.

CAPF Server Port

The port of the CAPF server.

Instance ID for Publisher

The instance ID for the Publisher node.

Secure Authentication String for Publisher

The secure authentication string for the Publisher node.

Instance ID for Subscriber

The instance ID for the Subscriber node.

Secure Authentication String for Subscriber

The secure authentication string for the Subscriber node.

AXL Username

The username for the application user on Cisco Unified Communications Manager with privileges to perform AXL queries.

AXL Password

The password for the application user on Cisco Unified Communications Manager with privileges to perform AXL queries.

AXL Port Number

The port number that is used by the application on Cisco Unified Communications Manger. The default value is 8443.

SNMP Settings

Use SNMPv3 for discovery

Check this check box if the Cisco Unified Communications Manager has SNMPv3 enabled and you want Emergency Responder to use SNMPv3 for discovery.

Insert button

Click Insert to add the new CiscoUnifiedCommunicationsManager server to the list of servers.

Cancel Changes button

Click Cancel Changes to change the fields on this page back to the last saved settings.

Update button

Click Update when viewing an existing server to save changes you make to the server.

Only available when viewing an existing server. Replaces the Insert button when viewing an existing server.

Add New button

Click Add New to add another Cisco Unified Communications Manager server.

Cisco Unified Communications Manager list

A list of Cisco Unified Communications Manager servers defined for this Emergency Responder group. Click a server link or the Edit icon to view and modify the Emergency Responder configuration for the server. Click the Delete icon to delete the server.

Switch Host Name/IP Address

The IP address or DNS name of the switch.

For more information on standardized valid IPv4 address formats, see https://docs.oracle.com/javame/config/cdc/ref-impl/pbp1.1.2/jsr217/java/net/Inet4Address.html.

Description

Description of this switch.

Enable CAM-based Phone Tracking

Check this check box if there might be phones attached to this switch that do not use the Cisco Discovery Protocol (CDP) to announce themselves to the network. For non-CDP phones, Emergency Responder must use the Content Addressable Memory (CAM) information about the switch to identify phones.

Use port description as port location

Check this check box if you want to display the switch port description that is configured on the switch in the Location Field.

Use SNMPv3 for Discovery

Select this check box if the switch has SNMPv3 enabled and Emergency Responder should discover it using SNMPv3.

Insert button

Check Insert to add the switch to the list of switches.

When you click Insert, Emergency Responder asks if you want to run the switch port and phone update process on the switch right away. Click OK to run the process now, or click Cancel to add the switch to the configuration without running the process right away.

Update button

Click Update when viewing an existing switch to save changes that you make to the switch.

Cancel Changes button

Click Cancel Changes to change the fields on this page back to the last saved settings.

LAN Switch list

A list of the switches you have already defined. Click the IP address/DNS name of the switch or click the Edit icon to view and modify settings for the switch. Click the Delete icon to delete the switch.

Add LAN Switch button

Click Add LAN Switch to add another switch.

Export

Click the Export link to export the switch definitions to another file. See Export LAN Switch for more information.

Import

Click the Import link to import a list of switches into the Emergency Responder configuration. This list might be exported from your network management software. See Import LAN Switch for more information.

Switch Port Search Parameters

Find ports where

Enter search criteria to select the ports that you want to view or configure.

To view all ports, click Find without entering any criteria.

To narrow your search:

• Select All to indicate that only calls that match every criteria be selected (an AND search); select Any to indicate that calls that match any search criteria be selected (an OR search). From the pull-down menu, select the field that you want to search on (ERL Name, Phone MAC Address, and so on), select the search relationship (contains, starts with, and so on), enter the search string, and select how many results on page are displayed.
• To search on a combination of fields, click the Plus icon (+) to add more search parameters. (Click the Minus icon (–) to remove search parameters.)
• Click Find when you have entered all the search parameters.

If you are configuring ports, generate a list of ports using the Find button.

The list of switch ports that match your search criteria, one line per port.

To assign ERLs to selected ports, check the check box to the left of the switch details, enter the ERL name in the text box, or click Search ERL to find and select the ERL, then click Assign ERL.

To view and update the phone location for a port, click the View link in the port's Location column.

To change the fields shown in the list and to change their order, click Edit View. This action opens a separate Edit View page:

• To add a field, select it in the Available Fields list and click > (right arrow).
• To remove a field, select it in the Selected Fields list and click < (left arrow).

Click Apply to save your changes on the Edit Table View page. Click Close to close the window.

Emergency Responder displays a maximum number of 1,000 switch port records at a time. If the search results in more than 1,000 switch ports, an error message to refine the search is displayed.

If many ports match your search criteria, Emergency Responder uses several pages to display them. Use the First, Previous, Next, and Last links at the bottom of the page to move between pages. You can also enter a specific page number on the Page field and press Enter to move to that page.

Export

Click Export to export the ERL to switch port configuration to another file. See Export Switch Ports for more information.

Import

Click Import to import a set of ERL-to-port mappings into the Emergency Responder configuration. See Import Switch Ports for more information.

Status

Access Point Search Parameters

Find

Enter search criteria to select the Access Points that you want to view or configure.

To view all Access Points, click Find without entering any criteria.

To narrow your search:

• From the first Find drop-down list, choose one of the following criteria:

  • Access Point Name

  • Bssid

  • ERL Name

• From the second where drop-down list, choose one of the following criteria:

  • contains

  • is not Empty

  • starts with

  • Ends with

  • is Empty

  • is Exactly

• Enter the required search string in next empty field.

• From the and show items per page drop-down list, choose the appropriate number of results to be displayed on the page.

• Click Find when you have entered all the search parameters.

Access Points

The list of Access Points that match your search criteria, one line per Access Point.

To assign ERLs to selected Access Point, check the check box to the left of the access details, enter the ERL name in the text box, or click Search ERL to find and select the ERL, then click Assign ERL.

To view the phones associated to that Access Point, click the View Phones link in the Access Point's View Phones column. The phone details include Phone, MAC Address, IP Address, Extension, and Phone Type. For more information, see Access Point Phones.

Emergency Responder displays a maximum number of 1,000 Access Point records at a time. If the search results in more than 1,000 access points, an error message to refine the search is displayed.

If a large number of points match your search criteria, Emergency Responder uses several pages to display them. Use the First, Previous, Next, and Last links at the bottom of the page to move between pages. You can also enter a specific page number on the Page field and press Enter to move to that page.

Export

Click Export to export the ERL to Access Point configuration to another file. For more information, see Access Point Phones.

Find IP Subnets where...

To list specific IP subnets, select the search criteria and click Find. To list all IP subnets, click Find without entering any criteria.

IP Subnets list

Displays results of the IP subnet search. For IP subnet found, the system displays the Subnet ID, Subnet Mask, ERL Name, and Location

Click on one of the preceding records or click the Edit icon to modify that IP subnet. The Configure IP Subnets page appears. Change the Location field or the ERL Name field.

Click Update to save your changes to the IP Subnet.

Click the View Phones icon in any record to view all of the IP subnet phones. The IP Subnet Phones page displays a list of the discovered phones in the IP subnet. See IP Subnet Phones.

Click the Delete icon to remove an IP subnet. When you click Delete, CiscoEmergencyResponder asks if you want to run the switch port and phone update process right away. Click OK to run the process immediately or click Cancel to delete the IP subnet without running the process immediately.

Cancel Changes button

Click Cancel Changes to cancel any changes made on the Configure IP Subnets page.

Add New IP Subnet

Click Add New IP Subnet to configure new IP subnets. The Configure IP Subnets page appears. See Configure IP Subnet for more information

Export

Click Export to create a file containing the IP subnets configuration information. The Export IP Subnet page appears. See Export IP Subnets for more information,

Import

Click Import to import IP subnet configuration information from a file. The Import IP Subnet page appears. See Import IP Subnets for more information,

Find phones where...

Enter search criteria to select the unlocated phones you want to find.

To find all unlocated phones, click Find without entering any criteria.

To narrow your search:

• Select All to indicate that only phones that match every criteria be selected (an AND search); select Any to indicate that phones that match any search criteria be selected (an OR search). From the pull-down menu, select the field you want to search on (Phone Extension, Phone MAC Address, and so on), select the search relationship (is Exactly, Starts with, and so on), and enter the search string.
• To search on a combination of fields, click the Plus icon (+) to add additional search parameters. (Click the Minus icon to (–) remove search parameters.)
• Click Find when you have entered all of the search parameters.

Assign ERL

To assign the ERL, select the phones by checking the check box next to the phones, click Search ERL to find and select the ERL, and click Assign ERL.

Unassign ERL

To unassign a ERL, select the phones and click on Unassign ERL button.

List of unlocated phones

A list of the phones Emergency Responder could not assign to a specific ERL. The following information is displayed:

• Emergency Responder Group
• Phone IP Address
• Phone Mac Address
• Phone Extension
• Assigned ERL
• Effective ERL
• ERL Rule

If the phone has moved to a switch served by a different Emergency Responder group, the Emergency Responder group name is shown for the phone in the list.

Find manual phones where Line Number...

Enter search criteria to select the manually configured phones that you want to find.

To find all manually configured phones, click Find without entering any criteria.

To narrow your search, use the pull-down menu to select the search condition (contains, Starts with, and so on) and enter the line number in the text box. You can also select how many results are displayed per page from the pull-down menu. When you have specified your search criteria, click Find.

Manually Configured Phones list

Displays the search results. For each phone found, the system displays the Line Number, ERL Name, IP Address, and Location. Click on one of these records or click the Edit icon to view and modify the information for that phone. The Modify Manual Phone page appears. You can change the MAC Address, IP Address, Phone Type, Version, Location, and ERL Name.

Click Update to save your changes.

Add new Manual Phone

Click Add new Manual Phone to add a manually configured phone. The Add New Manual Phone page appears. See Add New Manual Phone for more information.

Export

To export Manually Configured Phone information to a file, click Export on the Find and List Manually Configured Phones page. See Export Manual Phones for more information.

Import

To import Manually Configured Phone information to a file, click Import on the Find and List Manually Configured Phones page. See Import Manual Phones for more information.

Find Synthetic phones where MAC Address

Enter search criteria to select the synthetic phones you want to find.

To find all synthetic phones, click Find without entering any criteria.

To narrow your search, use the pull-down menu to select the search condition (contains, Starts with, and so on) and enter the MAC address in the text box. You can also select how many results per page are displayed from the pull-down menu. When you have specified your search criteria, click Find.

Synthetic Phones list

Displays the search results. For each phone found, the system displays the Line Number, ERL Name, IP Address, and Location. Click on one of these records or click the Edit icon to view and modify the information for that phone. The Modify Synthetic Phone page appears. You can change the MAC Address, IP Address, Phone Type, Version, Location, and ERL Name.

Click Update to save your changes.

Add new Synthetic Phone

Click Add new Synthetic Phone to add a synthetic phone. The Add New Synthetic Phone page appears. See Add New Synthetic Phone for more information.

Find User where User Name

Enter search criteria to select the users that you want to find.

To find all users, click Find without entering any criteria.

To narrow your search:

• Select All to indicate that only users that match the selected criteria be displayed (an AND search).
• Select Any to indicate that users that match any search criteria be selected (an OR search).
• From the pull down menu, select the field that you want to search, select its corresponding relationship and select how many results per page are displayed. The search fields and the corresponding relationships are:

  • Authentication Mode—Both, Remote or Local

  • User Name— Ends with, Starts with, contains or Exactly.

  • Unified CM Cluster—Ends with, Starts with, contains or Exactly.

• To search on a combination of fields, click the Plus icon (+) to add additional search parameters. (Click the Minus icon (-) to remove search parameters.)
• Click Find when you have entered all of the search parameters.

Users list

This section of the page displays the search results. If there are no usernames are displayed after completion of the search, then no users have been configured yet.

Username

Displays the users name based on the selection criteria.

Authentication Mode

Displays the authentication mode of the user. The authentication mode can be either Remote or Local.

Unified CM Cluster

This value is displayed only when the user is authenticated remotely, with the Unified CM server.

Edit icon

Click the user name or the Edit icon to display the Modify User page, which allows you to change the user authentication mode, password and Unified CM cluster. The Modify User page also displays which groups and roles have been assigned to the user.

Delete icon

Click the Delete icon to delete the user from the system.

Add New User button

Click the Add New User button to open the Add User page. See Table 1 for a description of the Add User page.

Delete Users button

Click the Delete Users button to delete users in bulk. Select multiple users, both remote and local, by checking the check box and then clicking the Delete Users button.

Change to Remote Users button

Click the Change to Remote Users button to change local users to remotely authenticated users in bulk.

Change to IdP Users button

Click the Change to IdP Users button to change local or remote users to IdP users, whose password is maintained in IdP.

Find Role where Role Name is

Enter search criteria to select the role you want to find.

To find all roles, click Find without entering any criteria.

To narrow your search, use the pull-down menu to select the search condition (contains, Starts with, and so on) and enter the role in the text box. You can also select how many results per page are displayed from the pull-down menu. When you have specified your search criteria, click Find.

Section of the page in which the search results are displayed. These default roles are created during installation:

• Emergency Responder System Admin
• Emergency Responder ERL Admin
• Emergency Responder Network Admin
• Emergency Responder User

When you click on the Role Name link or the Description link for any of the default roles, the Standard Role page for that role displays, which displays the following information:

• Role Name
• Description
• List of resources assigned to that role

After you create additional roles, they are listed along with the default roles. When you click on the role name, description, or Edit icon for a role that you have created, the Modify Role page appears. See Table 1 for more information about the Modify Role page.

Edit icon

Click the Edit icon to display the Modify Role page. See Table 1 for information about the Modify Role page.

Delete icon

Click the Delete icon to delete the role from the system.

Add New Role button

Click Add New Role to display the Add Role page. This button is also available on the Modify Role and Add Role pages. See Table 1 for information about the Add Role page.

Find User Group where User Group Name

Enter search criteria to select the user group you want to find.

To find all user groups, click Find without entering any criteria.

To narrow your search, use the pull-down menu to select the search condition (contains, Starts with, and so on) and enter the user group in the text box. You can also select how many results per page are displayed from the pull-down menu. When you have specified your search criteria, click Find.

Section of the page in which the search results are displayed. When you click on the User Group Name link, the Description link, or the Edit icon, the Modify User Group page appears. See Modify User Group for information.

Edit icon

Click the Edit icon to display the Modify User Group page. See Modify User Group for information.

Delete icon

Click the Delete icon to delete the user group from the system.

Add New User Group button

Click the Add New User Group button to display the Add User Group page. See Table 1 for information about the Add User Group page.

Search criteria

Enter search criteria to select the calls you want to find.

To find all calls, click Find without entering any criteria.

To narrow your search:

• Select All to indicate that only calls that match every criteria be selected (an AND search); select Any to indicate that calls that match any search criteria be selected (an OR search). From the pull down menu, select the field that you want to search on (ERL Name, Caller Extension, and so on), select the search relationship (contains, begins with, and so on), and enter the search string.
• To search on a combination of fields, click the Plus icon (+) to add additional search parameters. Click the Minus icon (–) to remove search parameters.
• When you have entered all of the search parameters, click Find.

A list of emergency calls that match your search criteria is displayed with the following information:

• ERL Name—Click the name to view details about the ERL and its ALI information. See Conventional ERL for descriptions of the configuration fields.
• Caller Extension—The extension used to place the emergency call.
• Time—The time the call was made.
• Date—The date the call was made.
• Route Pattern-ELIN No.—The route pattern and ELIN combination used for the call. See Conventional ERL for more detailed information about these fields.
• Location—The location of the phone based on whether the phone was configured manually, or whether it was configured based on the switch port or IP subnet.
• Call Acknowledged—The acknowledged status of a call on the Web Alert page.
• Acknowledged By—The ID of the user who acknowledged the call.
• Time Acknowledged—The time that the call was acknowledged.
• Date Acknowledged—The date that the call was acknowledged.
• Comments—Any comments entered about the call. If you click the Edit icon, the Call Details page appears, on which you can enter or change comments about the call in the Comments about the call text box.

If a large number of calls match your search criteria, the system uses several pages to display them. Use the First, Previous, Next, and Last links at the bottom of the page to move between pages. You can also enter a specific page number in the Page field and press Enter to move to that page.

Download

Click Download to save the call history data to a spreadsheet that you can view or download to your local system.

Update

Click Update to include your comments in the call history for the call.

Cancel Changes

Click Cancel Changes to remove unsaved comments. You can then reenter comments.

Close

Click Close to close the Call Details page.

Search criteria

Enter search criteria to select the audit details that you want to find.

To find all audit details, click Find without entering any criteria.

To narrow your search:

• Select All to indicate that only audit details that match every criteria be selected (an AND search); select Any to indicate that audit details that match any search criteria be selected (an OR search). From the pull-down menu, select the field that you want to search on (ERL Name, Modified By, and so on), select the search relationship (contains, begins with, and so on), and enter the search string. If searching by ERL Name, you can type in the ERL name or use the pull-down menu to select an ERL.

• To search on a combination of fields, click the Plus icon (+) to add additional search parameters. Click the Minus icon (–) to remove search parameters.

• When you have entered all of the search parameters, click Find.

A list of ERL change records that match your search criteria. Each change to an ERL is recorded in a separate record, so a single ERL may have many audit records. The list displays the following information for each record:

• ERL Name—The name of the ERL that was changed.

• Modified By—The login ID of the user who changed the ERL.

• Modified Time—The date and time the ERL was changed.

• Modification Details—A list of the fields that were changed in the ERL or its ALI. Use the scroll bars to move up and down in the Modification Details text box.

Select NENA Format

The file format to be used in the export file, NENA formats 3.0, 2.1, or 2.0.

File to Export

The name of the file you want to create. Do not include a file extension.

Company Name (NENA Header field)

The name of your company. You cannot have spaces in the name.

Cycle Counter (NENA Header field)

The sequence in which this export is created. This field is automatically increased each time you export data. You can change it if it becomes unsynchronized with the sequence submitted to your service provider. However, changing the sequence number does not affect the data placed in the file; if you are redoing an export, you must manually edit the export file to change the record status fields.

End of Line Format

Allows you to select the end-of-line format for the PS-ALI records that is exported for download. You can select from the following two formats:

• Windows style (\r\n)
• Unix/Linux style (\n)

Export button

Click Export to create the export file.

Download File

Click Download File to download an exported PS-ALI file.

Cancel button

Click Cancel to cancel the export operation.

Select PS-ALI file (NENA 2.0 format)

The name of the PS-ALI file to be converted. The file must be in the default format, NENA format 2.0.

Output File (in csv format) Name

The name of the csv file that you want to create.

Convert button

Click Convert to create the csv file.

Cancel button

Click Cancel to stop the converting process. and close the window.

Find Phones where extension

Enter search criteria to select the extensions that you want to find.

To find all extensions, click Find without entering any criteria.

To narrow your search, use the pull-down menu to select the search condition (contains, Starts with, and so on) and enter the extension in the text box. You can also select how many results per page are displayed from the pull-down menu. When you have specified your search criteria, click Find.

Matching records

Section of the page that displays the ERLs currently being used for routing emergency calls for the phones. For each extension found, the following information is displayed:

• Phone extension
• ERL
• Phone IP Address
• MAC Address
• Why this ERL is Used?

If the configurations are not correct, make any required changes.

Export button

Click Export to create the export file.

Use the pull-down menu to select a service provider

Use the pull-down menu to select an input file

Submit button

Click the Submit button to display the Search for ELINs page, which is described in Table 2.

Allows you to search ELINs by Local Code, Area Code, or City Code.

Add (+) button

Adds more search parameters

Remove (-) button

Removes search parameters

Remove Changes/Generate File button

Shows all the ELINs that have been changed.

Search for ELIN

Displays the ELIN search page.

Add More ELIN

Displays the remaining ELINs that have not been changed.

Remove ELIN

Removes the selected ELINs from the list

Search for ELIN

Displays the ELIN search screen

Generate File button

Generates the formatted file.

Download Formatted File button

Displays a Download File dialog box so that the formatted file can be downloaded to the local system.

From the pull-down menu, select the type of file that you want to search for.

Search button

Click Search to perform the search.

Area of the page that displays the search results. Displays the File Name, Last Modified data, and File Size for each file found.

Download button

Downloads the selected file.

Delete button

Deletes the selected file.

Displays status messages

Purge Data older than

Specify the age of record that you want to delete.

Daily Purge at

Specify a time (GMT) during the day at which old records are deleted.

Purge Data older than

Specify the age of record that you want to delete.

Update

Click Update to save and activate your changes.

Cancel

Click Cancel Changes to change the fields on this page back to the last saved settings.