Overview of Cisco Business Edition 4000

Cisco Business Edition 4000 (BE4000) is a dedicated voice appliance that provides essential IP telephony and voicemail services for up to 200 phones. BE4000 comprises of a BE4000 appliance that is installed in the customer premises and the Cisco Business Edition 4000 Management cloud portal that manages the phone configurations.

Cisco partners can preconfigure the customer network information in the Cisco Business Edition 4000 Management cloud portal even before the BE4000 appliance is shipped to the customer site. After the BE4000 appliance is shipped and installed on the customer premises, it automatically pulls the preconfigured network information from the portal. Thus deployment is made easy and phone systems are set up quickly.

The following portals are available as part of the Cisco Business Edition 4000:

For a detailed list of features available in BE4000, see the Cisco Business Edition 4000 Data Sheet.

For any information related to Support and Service, see cisco.com.

What's New

August 27, 2019


Note

For the list of features added from April 2017 to March 2019, see Feature Updates—April 2017 to March 2019.


  • Edit Outbound Caller ID

    BE4000 allows you to edit the format of the number in Outbound Caller ID based on your requirements. The outbound number need not be same as the Direct Inward Dial numbers (DID) in Inbound Call Mapping. Check the check box Outbound Caller IDs do not match Direct Inward Dial numbers to make your outbound number editable. For more information, see Direct Inward Dial Numbers.

  • Map Direct Inward Dial to Meet Me Extension

    BE4000 offers support to map the incoming calls on the Direct Inward Dial (DID) number to a target. Apart from the existing target types of Auto Attendant, Hunt Group and Extension, you can map the incoming calls on the Direct Inward Dial (DID) number to a Meet Me conference number in BE4000. For more information, see Direct Inward Dial Numbers.

Features Introduced in July 2019

  • Calling Name Display for ISDN Calls

    BE4000 supports calling name display for ISDN calls received on an ISDN serial interface. Phones that are registered to BE4000 display the name of an incoming caller for an ISDN call. However, BE4000 displays only the incoming number if the calling name is not configured in the incoming ISDN call.

  • RMA: Ability to Rectify Incorrect Serial Number

    BE4000 allows you to reenter the correct serial number if you enter an incorrect serial number during deployment of an RMA replacement BE4000 appliance. BE4000 lists the failed site alongside sites that are ready to deploy so that you continue the RMA process using a new serial number. For more information, see Deploy the RMA Replacement BE4000 Appliance.

  • Enabling Enterprise Line Key is Optional

    Enterprise Line Key (ELK) is disabled by default in BE4000. You can enable ELK by checking the Enable Enterprise Line Key Support check box under Manage Site > Setting > System Settings. For more information, see Cisco Business Edition 4000 Partner Guide and Cisco Business Edition 4000 Customer Administrator Guide.

Features Introduced in June 2019

  • Cisco ATA 191 Analog Telephone Adapter

    BE4000 supports Cisco ATA 191 Analog Telephone Adapter.

  • Cisco IP Phone 8800 Key Expansion Module

    BE4000 supports Cisco IP Phone 8800 Key Expansion Modules (CP-8800-A-KEM= and CP-8800-V-KEM=) for the following endpoints:

    • CP-8800-A-KEM=—Supported only on the Cisco IP Phone 8851 and Cisco IP Phone 8861.

    • CP-8800-V-KEM=—Supported only on the Cisco IP Phone 8865.

  • Enterprise Line Key Support

    BE4000 supports Enterprise Line Key (ELK) configuration on Cisco IP Phone 8800 Series Phones. End users can use the buttons on both sides of the phone screen to configure Extension, Intercom, Speed Dial, or BLF Speed Dial.


    Note

    The right side phone buttons may not be displayed on the BE4000 portal, but can be configured on the phone.


    For more information, see Cisco Business Edition 4000 Partner Guide.

  • Phone Branding

    BE4000 supports Cisco partner and customer administrator to apply customer branding to phones with customized backgrounds and ringtones.

    For more information, see Cisco Business Edition 4000 Partner Guide and Cisco Business Edition 4000 Customer Administration Guide.

  • Voicemail Box Space Notification

    Cisco Business Edition Selfcare Portal supports the option to enable email notifications when end user's voicemail box is more than 80 percent full. Cisco Partners and Customer Administrators can enable the email notification. Check the Enable mailbox space notifications emails check box.

    For more information, see Cisco Business Edition 4000 Partner Guide.

  • Owners for Group Voicemail Box

    It is mandatory to have group owners for group voicemail boxes in the Setup Assistant of Cisco Business Edition 4000 Management Portal. Group voicemail boxes are created with the first member of the hunt group as the user owner of the group.

  • Mixed Deployment of BRI/PRI Cards

    You cannot configure a combination of BRI (NIM-2BRI-NT/TE, NIM-4BRI-NT/TE) and PRI (NIM-1MFT-T1/E1, NIM-2MFT-T1/E1, NIM-4MFT-T1/E1) cards on the BE4000 appliance.

  • Call Detail Record Logging and Emergency Call Alerting

    BE4000 allows you to generate the Call Detail Records (CDR) and supports Emergency Call Alerting.

    Enabling Call Detail Records (CDR) collection allows the system to generate usage metrics reports based on information that the phone system collects and sends to Cisco. The information that is collected includes caller and called numbers, time, and duration of each call made. With CDR collection enabled, the system also has the ability to provide an email notification when designated numbers are dialed. For example, notification for calls to 911.

  • Voicemail Description Style Settings

    BE4000 allows you to change the length of audio played by voicemail application narrator while checking for voicemail message on the phone. Default, Day of Week, and Brief are the options available. Voicemail Description Style drop-down list is available under Manage Site > Settings > System Settings.

  • Clear User Voicemail Box

    BE4000 allows Cisco partners and customers to delete all the voicemails in their inbox with the Erase voicemails option available in Personal Voicemail Box.

    With the Erase voicemails option, you can clear your entire personal voicemail box without using the phone interface or deleting each message.

  • Repeat This Menu Option

    The Repeat This Menu option in Add Menu Option drop-down list from Auto Attendant > Open Menu and Auto Attendant > Closed Menu pages is no more supported.

Limitations

  • Direct Inward Dial (DID) Numbers—Up to 98 numbers are supported for SIP trunks and 98 numbers for ISDN trunks (PRI and BRI).

  • SIP Trunk—Options Ping—Options Ping configuration added with the custom SIP template does not work as expected. If the SIP provider requires you to use Options Ping feature, contact the service provider on boarding team by sending an email to be4000-siptrunk@external.cisco.com.


    Note

    Many SIP providers use Options Ping inbound to the BE4000. In such cases, it is recommended not to configure Options Ping.


  • Configuration Wizard—When a non-deployed configuration is edited, the first page of the configuration wizard is skipped. You cannot edit the Customer Name, and Location fields. In such a case, create a new configuration through the Business Edition 4000 partner portal.

  • NIM Cards

    • You cannot configure a combination of BRI (NIM-2BRI-NT/TE, NIM-4BRI-NT/TE) and PRI (NIM-1MFT-T1/E1, NIM-2MFT-T1/E1, NIM-4MFT-T1/E1) cards on the BE4000 appliance.

  • Cisco IP Phone 8800 Series

    • Cisco Unified IP Conference Phone 8831 does not support Paging.

  • Voicemail Support on FXS—The FXS ports on NIM cards do not support voicemail. If you are using an analog phone on FXS port and require voicemail support, we recommend that a Hunt Group is configured such that when the analog phone does not answer, the call is re-directed to an IP phone that has voicemail.

  • Centrex Lines—Centrex lines are not supported. Only Plain Old Telephone Service (POTS) lines are supported through FXS cards.

  • ATA 190 and ATA 191 Analog Telephone Adapters

    • Cisco ATA Analog Telephone Adapters can be added only post site deployment. You cannot add during initial site deployment.

    • Cisco ATA Analog Telephone Adapter can be added only under Manage Site > Phones. You cannot add Cisco ATA Analog Telephone Adapter under Manage Site > Extensions and Manage Site > User Management.

    • A fax call does not fall back to voice only call after the fax is sent.

    • The following features are not supported:

      • Paging

      • Single Number Reach (SNR)

      • Speed dial

  • Secondary Dial ToneBE4000 does not support secondary dial tone.

Open Bugs

Table 1. Open Bugs

Identifier

Issue

Workaround

CSCvg04207

On Cisco IP Phone 8845 and Cisco IP Phone 8865, the Voicemail and Directory buttons fail to work and displays the following error messages:

For Voicemail button:
Messages not available
For Directory button:
Contacts not available

To access voicemail, set up a speed dial to 70300.

No workaround to access directory.

15

The Customer Name and Location entered during the initial site deployment in the Setup Assistant cannot be modified post site deployment.

Recreate the site with the desired name and location details.

CSCvq01940

You cannot configure Meet Me conferencing (Manage Sites > Conferencing) in the BE4000 portal for Cisco IP Conference Phone 7832.

Supported SIP VoIP Trunk Connectivity

BE4000 offers the following options for connecting to a SIP VoIP trunking service:

  • Using the Gigabit Ethernet Interface 0/0/0 and your primary internet connection

  • Using the Gigabit Ethernet Interface 0/0/1 connected to a dedicated internet connection for your VoIP service

Using Gigabit Ethernet Interface 0/0/0

In this scenario, the BE4000 is connected as a privately addressed host in your local area network, so it is assumed that all traffic sent to the Internet is subject to Network Address Translation (NAT). As such, the following is required to reliably exchange VoIP traffic:

  • Secure a static public Internet address from your ISP. The BE4000 uses this address to ensure that signaling is properly formatted as it is sent.

  • Forward inbound VoIP traffic to the BE4000. Depending on the capabilities of your WAN router, this may be accomplished in several ways:

    • Add port forwarding rules for SIP signaling and media traffic

    • Use static NAT rules

    • Configure the BE4000 IP address as a DMZ host

Using Gigabit Ethernet Interface 0/0/1

The Gigabit Ethernet Interface 0/0/1 (also referred to as secondary interface) may be configured with an IP address either manually or dynamically via DHCP. If a manual address is configured and traffic is passed through NAT, then an external IP address may be configured in the portal to fix up signaling traffic. This option is not currently offered where an address is assigned dynamically. In this case, it is assumed that the assigned address is either publically routable, or if NAT is used, then the VoIP provider offers transparent hosted NAT traversal.

When using the secondary interface, the BE4000 must be assigned an address in a different subnet to that used for the primary interface.

To ensure that all traffic is correctly routed and accepted, all IP addresses used by your provider must be included in the partner portal trusted address list for the trunk.

Supported Countries

BE4000 is available for deployment in the countries listed below. Dial plan and localization support for end user portal is also available for the following countries:

Table 2. Supported Countries
  • Argentina

  • Australia

  • Austria

  • Belgium

  • Bolivia

  • Brazil

  • Bulgaria

  • Canada

  • Chile

  • Colombia

  • Costa Rica

  • Croatia

  • Cyprus

  • Czech Republic

  • Denmark

  • Dominican Republic

  • Ecuador

  • Egypt

  • El Salvador

  • France

  • Germany

  • Greece

  • Guatemala

  • Hong Kong

  • Hungary

  • India

  • Ireland

  • Italy

  • Jamaica

  • Kuwait

  • Lebanon

  • Luxembourg

  • Malaysia

  • Malta

  • Mexico

  • Netherlands

  • New Zealand

  • Norway

  • Oman

  • Panama

  • Paraguay

  • Peru

  • Philippines

  • Poland

  • Portugal

  • Puerto Rico

  • Qatar

  • Saudi Arabia

  • Singapore

  • Slovakia

  • Slovenia

  • South Africa

  • Spain

  • Switzerland

  • Thailand

  • Trinidad and Tobago

  • Turkey

  • United Arab Emirates

  • United Kingdom

  • United States of America

  • United States Virgin Islands

  • Uruguay

Supported Phones

Cisco Business Edition 4000 supports the following IP Phone Models containing Cisco enterprise software:

  • Cisco IP Phone 7800 Series

    • Cisco IP Phone 7811

    • Cisco IP Phone 7821

    • Cisco IP Conference Phone 7832

    • Cisco IP Phone 7841

    • Cisco IP Phone 7861

  • Cisco IP Phone 8800 Series

    • Cisco IP Phone 8811

    • Cisco Wireless IP Phone 8821*

    • Cisco Unified IP Conference Phone 8831

    • Cisco IP Conference Phone 8832

    • Cisco IP Phone 8841

    • Cisco IP Phone 8845

    • Cisco IP Phone 8851 (Supports up to 2 Key Expansion Modules)

    • Cisco IP Phone 8861 (Supports up to 3 Key Expansion Modules)

    • Cisco IP Phone 8865 (Supports up to 3 Key Expansion Modules)

  • Cisco IP Phone 8800 Key Expansion Modules (CP-8800-A-KEM= and CP-8800-V-KEM=)

  • Cisco ATA 190 Analog Telephone Adapter

  • Cisco ATA 191 Analog Telephone Adapter (Fast-track Mode)

*—To ensure reliability and performance, your wireless LAN should meet the requirements that are outlined in the Cisco Wireless IP Phone 8821 and 8821-EX Wireless LAN Deployment Guide.


Note

  • Cisco IP Phones containing Third-Party Call Control (3PCC) software are not supported.


Supported Line Cards

Cisco Business Edition 4000 supports a maximum of two line cards. The following are the supported line cards:

  • NIM-2FXS

  • NIM-2FXSP

  • NIM-4FXS

  • NIM-4FXSP

  • NIM-2FXO

  • NIM-4FXO

  • NIM-2FXS/4FXO

  • NIM-2FXS/4FXOP

  • NIM-2BRI-NT/TE

  • NIM-4BRI-NT/TE

  • NIM-1MFT-T1/E1 (requires PVDM4-32)

  • NIM-2MFT-T1/E1 (requires PVDM4-64)

  • NIM-4MFT-T1/E1 (requires PVDM4-128)

Supported Browsers

Cisco Business Edition 4000 portals support the following browsers:

  • Microsoft Internet Explorer (IE) version 11.0 and later

  • Google Chrome version 58.0 and later

  • Mozilla Firefox version 53.0.2 and later

  • Safari version 9.1 and later


Note

Do not use form fill on your browser while accessing the BE4000 portal.


Supported Telephony Port Tones and Phone Tones

Table 3. Supported Telephony Port Tones and Phone Tones

Country

Telephony Port Tones

Phone Tones

Argentina

Yes

No

Australia

Yes

Yes

Austria

Yes

No

Belgium

Yes

No

Brazil

Yes

Yes

Canada

Yes

Yes

Chile

Yes

No

China

Yes

Yes

Colombia

Yes

No

Croatia

No

Yes

Cyprus

Yes

No

Czech Republic

Yes

Yes

Denmark

Yes

Yes

Estonia

No

Yes

Egypt

Yes

No

Finland

Yes

Yes

France

Yes

Yes

Germany

Yes

Yes

Ghana

Yes

No

Greece

Yes

Yes

Hong Kong

Yes

No

Hungary

Yes

Yes

Iceland

Yes

No

India

Yes

No

Ireland

Yes

No

Israel

Yes

Yes

Italy

Yes

Yes

Japan

Yes

Yes

Jordan

Yes

No

Kenya

Yes

No

Republic of Korea

Yes

Yes

Kuwait

Yes

No

Latvia

No

Yes

Lebanon

Yes

No

Lithuania

No

Yes

Luxembourg

Yes

No

Malaysia

Yes

No

Malta

Yes

No

Mexico

Yes

No

Republic of Montenegro

No

Yes

Nepal

Yes

No

Netherlands

Yes

Yes

New Zealand

Yes

No

Nigeria

Yes

No

Norway

Yes

Yes

Oman

Yes

No

Pakistan

Yes

No

Panama

Yes

No

Peru

Yes

No

Philippines

Yes

No

Poland

Yes

Yes

Portugal

Yes

Yes

Russian Federation

Yes

Yes

Saudi Arabia

Yes

Yes

Serbia

No

Yes

Singapore

Yes

No

Slovakia

Yes

Yes

Slovenia

Yes

Yes

South Africa

Yes

No

Spain

Yes

Yes

Sweden

Yes

Yes

Switzerland

Yes

No

Taiwan

Yes

Yes

Thailand

Yes

Yes

Turkey

Yes

Yes

United Arab Emirates

Yes

No

United Kingdom

Yes

Yes

United States of America

Yes

Yes

Venezuela

Yes

No

Zimbabwe

Yes

No

Language Support

Table 4. Language Support

Language

Phone Display

Voicemail and System Prompt Language

Self-Care Portal

(End User access only)

Arabic

Yes

Yes

Yes

Bulgarian

Yes

No

No

Chinese (China)

Yes

Yes

No

Chinese (Hong Kong)

Yes

Yes

Yes

Chinese (Taiwan)

Yes

Yes

Yes

Croatian

Yes

No

No

Czech

Yes

No

No

Danish

Yes

Yes

No

Dutch

Yes

Yes

Yes

English (UK)

Yes

Yes

Yes

English (US)

Yes

Yes

Yes

Estonian

Yes

No

No

French (Canada)

Yes

Yes

Yes

French (France)

Yes

Yes

Yes

German

Yes

Yes

Yes

Greek

Yes

No

No

Hebrew

Yes

Yes

No

Hungarian

Yes

Yes

No

Italian

Yes

Yes

Yes

Japanese

Yes

Yes

Yes

Korean

Yes

Yes

Yes

Latvian

Yes

No

No

Lithuanian

Yes

No

No

Norwegian

Yes

Yes

No

Polish

Yes

No

Yes

Portuguese (Brazil)

Yes

Yes

Yes

Portuguese (Portugal)

Yes

Yes

No

Romanian

Yes

No

No

Russian

Yes

Yes

No

Serbian

Yes

No

No

Slovak

Yes

No

No

Slovenian

Yes

No

No

Spanish (Spain)

Yes

Yes

Yes

Spanish (Latin America)

Yes

Yes

Yes

Spanish (Mexico)

Yes

Yes

Yes

Swedish

Yes

Yes

No

Thai

Yes

No

No

Turkish

Yes

Yes

Yes

Supported SIP Service Provider Configuration Templates

BE4000 simplifies the SIP trunk configuration tasks by providing configuration templates specific to SIP service providers. SIP configuration templates are available for the following SIP service providers:

  • Alestra

  • ATT Flex

  • Bell Canada

  • Bell MTS

  • Callcentric

  • CenturyLink

  • IntelePeer

  • Level 3

  • Malaysia Telecom

  • Novum Networks

  • QSC

  • SIP.US

  • Telstra

  • Vitelity

  • VozTelecom


Note

If your SIP service provider does not have a configuration template that is supported in the BE4000, you can configure SIP trunk using the Custom template.


Related Documentation

You can access all documents for Business Edition 4000 on cisco.com.

Document Title

What Is Included

Cisco Business Edition 4000 Quick Start Guide (English and French)

Information on installation and activation of the Business Edition 4000 appliance.

Cisco Business Edition 4000 Quick Start Guide (English and Brazilian Portuguese)

Information on installation and activation of the Business Edition 4000 appliance.

Cisco Business Edition 4000 Partner Guide

Information on the features of the Partner Portal.

Cisco Business Edition 4000 Customer Administrator Guide

Information on the features of the Customer Administrator Portal.

Cisco Business Edition 4000 End User Reference Guide for Cisco IP Phone 7800 Series

Information on the features for the End User and how to use the Cisco IP Phones and Selfcare portal.

Cisco Business Edition 4000 End User Reference Guide for Cisco IP Phone 8800 Series

Information on the features for the End User and how to use the Cisco IP Phones and Selfcare portal.

Cisco Business Edition 4000 End User Guide for Cisco Wireless IP Phone 8821

Information on the features for the End User and how to use the Cisco Wireless IP Phone 8821 and the Selfcare portal.

Accessibility Features in Cisco Business Edition 4000

All product documents are accessible except for images, graphics, and some charts. If you would like to receive the product documentation in audio format, braille, or large print, contact accessibility@cisco.com.