Using Self-Service Provisioning

This chapter contains the following sections:

Self-Service Provisioning

You can provision virtual machines (VMs) or applications through self-service provisioning. To provision a VM or an application using self-service provisioning, you must first create a service request. This action initiates a VM-creation workflow that includes the following:

  • Budget validation

  • Dynamic resource allocation

  • Approval

  • Provisioning

  • Lifecycle setup

  • Notification about the status of service requests

Service Requests

You can use the self-service provisioning feature to create a service request to provision virtual machines (VMs), services, or applications. The service request process produces a provisioning workflow for VM creation that includes the following actions:

  • Budget validation

  • Dynamic resource allocation

  • Approvals

  • Provisioning

  • Lifecycle setup and notification


Note

If you change the number of CPU Cores or memory allocation while in the Deployment Configuration screen, the total cost is automatically updated and displayed.

To provision a VM or execute an orchestration workflow, you must first create a service request. If desired, you can require approval from one or two administrators or designated users before the VM is provisioned or the workflow executed. VMs can be immediately approved or scheduled to be approved within a maximum of 90 days from the original request.

Creating a Service Request with Catalog Type—Standard

Procedure
    Step 1   Choose Organizations > Service Requests.
    Step 2   On the Service Requests page, click Service Requests.
    Step 3   Click Create Request.
    Step 4   On the Create Request screen, choose Standard as the catalog type.
    Step 5   Click Submit.
    Step 6   On the Create Service Request screen, complete the following fields:

    Name

    Description

    Catalog Selection Request Screen

    VM Ownership

    Customer Organization radio button

    Select this radio button to choose the customer organization for which a VM is provisioned.

    Customer Organizations field

    Click Select to choose the customer organizations for which you want to provision the VM.

    Customer organizations that have valid vDCs are displayed.

    Note   

    This field is visible only when you select the Customer Organizations radio button.

    If you chose Create Service Request from the Catalog screen, then the group list that is displayed is dependent on the user groups you select in the left pane

    User radio button

    Select this radio button to choose the users to whom you want a VM is provisioned.

    User field

    Click Select to choose the users to whom you want to provision the VM. This list is populated with users from groups which allow resource assignment to users.

    Note   

    Currently, only VMs that are in a VMware cloud can be assigned to a specific end user.

    If you chose Create Service Request from the Catalog screen, then the user list that is displayed is dependent on the user groups you select in the left pane.

    VM Access Sharing

    Users with Access Privilege field

    Click Select to choose users who can only access VM information.

    The selected users can only access the VM. They cannot perform any administrative tasks.

    Users with Manage Privilege field

    Click Select to choose users who can only manage the VM.

    The selected users can perform administrative tasks on the VM.

    Catalog Type drop-down list

    Displays the catalog type. It can be one of the following:

    • Standard

    • Advanced

    • Service Container

    • VDI

    Note   

    Advanced is used for Orchestration Workflow.

    Select Catalog drop-down list

    Choose the catalog that is used for VM provisioning.

    If you chose Create Service Request from the Catalog screen, then you cannot select a catalog.

    Perform deployment assessment check box

    Check this check box to perform an assessment of the budget allocation, resource limits and resource availability prior to submitting a service request. After you check this check box, the summary of the assessment is displayed in the Deployment Assessment pane.

    Important:

    This option is visible only for VMware catalogs, and for catalogs that are not ISO-based.

    Step 7   Click Next.
    Step 8   On the Provisioning Configuration screen, complete the following fields:

    Name

    Description

    Select vDC drop-down list

    Choose a vDC for the service request.

    VM Name field

    Specify a name for the VM.

    If you do not specify a name, the system will automatically generate a VM name.

    Guest OS field

    Click Select to choose a Guest OS for the service request.

    Number of vCPUs drop-down list

    Choose the number of vCPUs from the drop-down list.

    This field is populated and editable only if you checked Allow Resizing of VM while creating the VMware computing policy.

    Memory drop-down list

    Choose the memory capacity from the drop-down list.

    This field is populated and editable only if you checked Allow Resizing of VM while creating the VMware computing policy.

    Category field

    Click Select to choose an application category that is different from the one specified while creating the catalog.

    Step 9   Click Next.
    Step 10   On the Deployment Configuration screen, complete the following fields:

    Name

    Description

    Select VDC drop-down list

    The VDC on which the VM is provisioned.

    VDCs are defined by the administrator.

    VM Name or VM Prefix field

    The VM name or prefix.

    Comment field

    Any comments relating to the deployment configuration.

    Provision drop-down list

    Choose either Now or Later.

    Choose Now to set provisioning for any time within the next 90 days. When you choose Later, a calendar for the Day, drop-down lists for the Hour and Minute, and radio buttons for AM or PM appear.

    Days calendar

    The number of days after which the VM is terminated.

    Note   

    This option appears when Power OFF the VM After is checked.

    Hours drop-down list

    Choose the number of hours after which the VM is terminated.

    Note   

    This option appears when Power OFF the VM After is checked.

    Minutes drop-down list

    Choose the number of minutes after which the VM is terminated.

    Note   

    This option appears when Power OFF the VM After is checked.

    Lease Time check box

    Check to indicate that a lease time is configured for the VM.

    Default Cost Computation Period Settings

    Important:

    If you checked the Disable displaying cost details check box while adding or modifying the VDC, then this information is not displayed.

    Charge Duration drop-down list

    Choose a duration for which the cost is calculated. By default, this duration is set to Monthly.

    Month field

    Specify the number of months to be included in the cost computation

    Note   

    This field is displayed only when you select Monthly in the Charge Duration drop-down list.

    Day field

    Specify the number of days to be included in the cost computation

    Note   

    This field is displayed only when you select Daily in the Charge Duration drop-down list.

    Hours field

    Specify the number of hours to be included in the cost computation

    Note   

    This field is displayed only when you select Hourly in the Charge Duration drop-down list.

    Step 11   Click Next.
    Step 12   On the Custom Specification screen, complete the following fields:

    Name

    Description

    CPU Cores drop-down list

    Choose the CPU cores for the VM being provisioned.

    Note   

    This list opens if the resizing option is chosen on the Computing Policy screen.

    Cores Per Socket drop-down list

    Choose the cores per socket for the VM being provisioned. The number of cores per socket available is specified in the VM computing policy.

    The values displayed are based on the VM computing policy and the CPU count selected. The values in the Cores Per Socket drop-down list are divisors of the CPU count. For example, if the CPU count is 4, and the allowed sockets per core specified in the VM computing policy are 1, 2, 3, and 4, the Cores Per Socket drop-down list displays 1, 2, and 4 as available options.

    Memory drop-down list

    Choose the amount of memory for the VM being provisioned.

    Note   

    This list opens if the resizing option is chosen on the Computing Policy sreen.

    Approximate SR Cost Estimate field

    Displays an approximate SR cost based on the values you provided in the Default Cost Computation Period Settings fields.

    Important:

    If you checked Disable displaying cost details while adding or modifying the VDC, then this information is not displayed.

    Storage Tier drop-down list

    Choose an option to customize storage entries for the VM being provisioned.

    Note   

    This custom list opens if the Virtual Storage Catalog was enabled when the chosen catalog was created.

    See more information about the creation of a virtual storage catalog in Policies. See more information about enabling this option during catalog creation in About Managing Catalogs.

    Disk Datastores table

    Choose the preferred hard disk size for VM provisioning. The list of available datastores depends upon the scope conditions specified in the storage policy. You can enable or disable this option in the storage policy.

    Choose a disk from the table, and click the pencil icon to select a datastore.

    Note   

    You can edit the size of the disk if you have enabled the Allow Resizing of Disk option in the storage policy.

    Step 13   To choose a datastore for a disk, choose a disk from the list and click the Pencil icon.
    Step 14   Click Select to view available datastores.
    Step 15   Choose a datastore from the list and click Select.
    Step 16   Click Submit.
    Step 17   (Optional)For templates with multiple disks, you must choose a datastore for each disk.
    Step 18   On the Custom Specification screen, click Select to view available VM Networks.
    Note   

    This option is available only if Allow end user to select optional NICs or Allow end user to choose portgroups are checked in the network policy associated with the VDC selected for this VM provisioning service request. For more information, see Adding a Network Policy.

    Step 19   Choose a VM Network from the list and click Select.
    Step 20   Click Next.
    Step 21   Complete the details on the Custom Workflow screen.
    Note   

    Custom workflow inputs apply if the catalog chosen for VM provisioning has Post Provisioning Custom Actions enabled. In this procedure, the post-provisioning workflow allows users to specify custom inputs.

    Step 22   Click Next.
    Note   

    The list of available datastores depends upon the scope conditions specified in the storage policy. You can choose only one datastore for each disk category (System, Data, Database, Swap, and Log).

    Step 23   If you checked Perform deployment assessment, then review the report of the assessment displayed on the Deployment Assessment screen.

    If this assessment report identifies errors, then you must return to the previous panes and rectify the errors before submitting the request. If the assessment report shows no errors, then click Next.

    Step 24   Review the summary for the service request.
    Step 25   Click Submit.

    Creating a Service Request with Catalog Type—Advanced

    By choosing the advanced catalog type during the creation of a service request, you can execute orchestration workflows. The steps for creating an advanced catalog are much the same as those for creating a standard catalog.

    Procedure
      Step 1   Choose Organizations > Service Requests.
      Step 2   On the Service Requests page, click Service Requests.
      Step 3   Click Create Request.
      Step 4   In the Create Request screen, choose Advanced as the catalog type.
      Step 5   Click Submit.
      Step 6   On the Catalog Selection screen, choose the Group, Catalog Type (Advanced), and the Catalog (workflow).
      Step 7   Click Next.
      Step 8   On the Custom Workflow screen, provide the custom workflow input values.
      Step 9   Click Next.
      Step 10   Review the summary of the service request.
      Step 11   Click Submit.

      Creating a Service Request with Catalog Type—Bare Metal

      Before You Begin

      You should have created a bare metal catalog, and a provisioning policy.

      Procedure
        Step 1   Choose Organizations > Service Requests.
        Step 2   On the Service Requests page, click Service Requests.
        Step 3   Click Create Request.
        Step 4   On the Create Request screen, choose Bare Metal as the catalog type.
        Step 5   Click Submit.
        Step 6   On the Create Service Request screen, complete the required fields, including the following:

        Name

        Description

        Catalog Selection pane

        Select Group drop-down list

        Select a user group from the list of groups that already exist in the system.

        Catalog Type drop-down list

        You cannot edit this field. It displays Bare Metal.

        Select Catalog drop-down list

        Select a catalog from the drop-down list. It displays the list of bare metal catalogs you created.

        Perform Deployment Assessment check box

        Check to run a deployment assessment with the specified information.

        Step 7   Click Next.
        Step 8   On the Bare Metal Deployment Configuration screen, complete the required fields, including the following:

        The following table lists the fields displayed for Cisco UCS Manager accounts.

        Name

        Description

        Server drop-down list

        While creating the bare metal provisioning policy, if you checked Allow Users to Select Servers, then you can use this drop-down list to choose the servers on which you want the server provisioned.

        After you select a server, resource information such as CPU, memory and Storage details displayed. This information is displayed only if you checked Show Server Resources to User while creating the bare metal server provisioning policy.

        Note   

        If you did not check Allow Users to Select Servers, then this field is not editable. It is populated with the server name that matches the criteria specified in the provisioning policy.

        Charge Duration drop-down list

        Choose a duration for which the cost is calculated. By default, this duration is set to Monthly.

        Month field

        Specify the number of months to be included in the cost computation.

        Note   

        This field is displayed only when you select Monthly in the Charge Duration drop-down list.

        Day field

        Specify the number of days to be included in the cost computation.

        Note   

        This field is displayed only when you select Daily in the Charge Duration drop-down list.

        Hours field

        Specify the number of hours to be included in the cost computation.

        Note   

        This field is displayed only when you select Hourly in the Charge Duration drop-down list.

        Approximate SR Cost Estimate field

        Click the Compute SR Cost Estimate option to view the cost estimate. This cost estimate calculated based on the information that you have entered on this screen.

        Attention:

        If a cost model is not associated with the provisioning policy, then all cost-related fields such as Charge Duration, and the Approximate SR Cost Estimate fields are not displayed. If a cost model is associated with the policy, then these fields are displayed.

        If you are creating a service request for Cisco UCS Central accounts, complete the required fields, including the following:

        Name

        Description

        Domain Group drop-down list

        You can choose a domain group. The available groups are determined by the domain groups selected in the bare metal server provisioning policy.

        Domain Name drop-down list

        This list displays the domain names that were selected in the bare metal server provisioning policy.

        Server drop-down list

        This list displays the servers that are available in the chosen domain name.

        CPU field

        Displays the CPU details.

        Memory field

        Displays memory information.

        Storage field

        Displays storage-related information.

        This field is not editable.

        OS image drop-down list

        Choose an OS image from the drop-down list.

        This field is populated based on the domain mapping parameters specified in the bare metal server provisioning policy. By default, Target BMA and OS Image selected in the policy are used for provisioning. However, if you have specified any domain mapping parameters in the policy, then the OS image selected in the mapped domains takes preference over the default images.

        Step 9   On the Custom Workflow screen, specify a Service Profile name.
        Step 10   Click Next.
        Step 11   Review the deployment assessment summary for the service request.

        This information is displayed only if you checked Perform deployment assessment on the Catalog Selection screen.

        Step 12   Review the summary for the service request.
        Step 13   Click Submit.
        What to Do Next

        After you click Submit, the workflow is triggered, and the bare metal servers are provisioned. After the workflow is completed, the bare metal server is displayed in the selected group. In addition, the chargeback cycles are initiated for the servers.

        If you want to change the cost model for the server, then you must edit the cost model selection in the bare metal provisioning policy.

        Service Request Workflow and Details

        After you create a service request, you can check its status and workflow, cancel the request, resubmit the request, and so on. These actions are controlled by the toolbar buttons at the top of the service request lists.

        Service Request Workflow

        The Workflow Status box displays details about the service request and the workflow steps. A typical service request workflow to provision a VM includes the following steps:

        1. Initiation—Service request is initiated by the user.

        2. Resource Allocation—Required resources, such as virtual compute, are allocated to the VM.

        3. Approval—VM provisioning is approved, if required. During this step, an email is sent to the approvers defined in the catalog chosen for VM provisioning.

        4. Provision—VM is created and provisioned.

        5. Set Up Lifecycle Schedule—Lifecycle scheduling is configured with the setup, scheduled times, and termination times.

        6. Notify—User is notified by email that the VM has been created and provisioned.

        Following is a graphical representation of the workflow.

        Figure 1. Catalog Service Request Workflow



        Optional service request workflow steps include Budget Watch and Check Resource Limits:

        • Budget Watch—An administrator has to enable budgeting for a group. This step determines if a sufficient budget is available for provisioning a new VM in that group.

        • Check Resource Limits—Resource limits for a group must be enabled by an administrator. This step determines if sufficient resources are available for provisioning a new VM in that group.

        Any user who has been assigned the Read-Group Service Request permission can view the progress of a service request.

        Service Request Details

        Service Request details include items under Overview, Ownership, Catalog Information, and the Current Status of the service request, as follows:

        Name Description

        Overview

        Request ID

        The service request ID number.

        Request Type

        The type of request (in this case, creating a VM).

        VDC

        The VDC where the VM is provisioned.

        Image

        The image from which the VM is provisioned.

        Request Time

        The time of the service request creation.

        Request Status

        The status of the service request as Complete, Canceled, Failed, and so on.

        Comments

        Any comments.

        Ownership

        Group

        The group to which the service request initiating user belongs.

        Initiating User

        The user who has initiated the service request.

        Duration Hours

        The amount of time that the VM is active. If this time is defined, the VM is deleted after the specified time.

        Scheduled Time

        The time at which the VM is provisioned. If defined, the VM is provisioned at 6 a.m. on the scheduled date. If not defined, the VM is provisioned when the workflow steps for the service request are complete.

        Catalog Information

        VDC Owner Email

        The email ID provided by the administrator when creating a VDC.

        Approving Users

        The user (if defined) who must approve the service request for VM provisioning.

        Catalog Name

        The catalog item name from which the VM is provisioned.

        Catalog Description

        The catalog item description.

        Service Request Cost

        The cost (projected) of provisioning the VM. This cost is determined based on the Cost Model that is defined for the catalog item.

        You can view the status of each workflow step. Details such as warning or error messages and the time of the request are also displayed. The workflow steps are color-coded to indicate their status:

        Color Code Description

        Gray

        The step is incomplete.

        Green

        The step completed successfully.

        Red

        The step failed. The reason for failure is also described.

        Blue

        More input is required for the step to complete. For example, an approver was defined for a service request, and until the request is approved, this step is incomplete.


        Note

        Approvers may look under the Approvals tab to see their assigned service requests.

        Viewing the Workflow Status of a Service Request

        Procedure
          Step 1   Choose Organizations > Service Requests.
          Step 2   Choose a user group.

          The default is All User Groups, which lists all service requests.

          Step 3   On the Service Requests page, click Service Requests.
          Step 4   Click the row with the service request for which you want to view the workflow status.
          Step 5   Click View Details and click Workflow Status to see the details and status of the service request.

          Viewing Log Details for a Service Request

          Procedure
            Step 1   Choose Organizations > Service Requests.
            Step 2   Choose a user group.

            The default is All User Groups, which lists all service requests.

            Step 3   On the Service Requests page, click Service Requests.
            Step 4   Click the row with the service request for which you want to view the service request log.
            Step 5   Click View Details, and click Log.

            About Scheduling a Service Request

            You can schedule VM provisioning for a later date using Deferred Provisioning. The default provisioning is at 8.30 a.m. on the date of scheduling. Once a new date is set, the VM provisioning status in the workflow displays the change.

            Scheduling Service Requests

            Procedure
              Step 1   Choose Organizations > Service Requests.
              Step 2   On the Service Requests page, click Service Requests.
              Step 3   Click Create Request.
              Step 4   Choose the group, catalog type, and catalog. See Creating a Service Request with Catalog Type—Standard.
              Step 5   Click Next.
              Step 6   Choose the Later option for the Provision field, and the provisioning date on the Service Request screen.
              Step 7   Click Next until the Summary screen appears.
              Step 8   Click Submit.

              About Resubmitting a Service Request

              You can resubmit a failed service request. A service request could fail for the following reasons:

              • Budget limit (if defined by administrator) is exceeded for the group under which the VM is being provisioned.

              • Resource limits (if defined by administrator) are exceeded for the group under which the VM is being provisioned.

              • Provisioning could fail if a service request lacks relevant information.

              When a service request is resubmitted, the process starts again from the workflow step that failed in the earlier submissions. For example, if a service request fails in the Resource Allocation workflow (Step 2), when this service request is resubmitted, the process is re-initiated from that step.

              Resubmitting a Service Request

              Procedure
                Step 1   Choose Organizations > Service Requests.
                Step 2   Choose a user group.

                The default is All User Groups, which lists all service requests.

                Step 3   On the Service Requests page, click Service Requests.
                Step 4   Click the row with the service request to that you want to resubmit.
                Step 5   Click Resubmit Request.

                Other Service Request Functions

                Canceling a Service Request

                As an administrator in the system, you can cancel any service request that has been created. If you are an MSP admin, or a group admin, you can cancel service requests that you have created, and those created by users in member groups that you manage.

                Procedure
                  Step 1   Choose Organizations > Service Requests.
                  Step 2   Choose a user group.

                  The default is All User Groups, which lists all service requests.

                  Step 3   On the Service Requests page, click Service Requests.
                  Step 4   Click the row with the service request that you want to cancel.
                  Step 5   Click Cancel Request.
                  Step 6   Click Submit to cancel the service request.

                  Rolling Back a Service Request

                  You can roll back a service request when a service request is created using orchestration workflow or fenced container deployment.

                  Procedure
                    Step 1   Choose Organizations > Service Requests.
                    Step 2   Choose a user group.

                    The default is All User Groups, which lists all service requests.

                    Step 3   On the Service Requests page, click Service Requests.
                    Step 4   Click the row with the service request that you want to roll back.
                    Step 5   From the More Actions drop-down list, choose Rollback Request.
                    Step 6   On the Rollback Service Request screen, select the tasks in the service requests that must be rolled back.

                    By default, all of the tasks in the service request are checked.

                    Step 7   (Optional)Check Abort rollback, if any rollback task fails.
                    Step 8   Click Submit.

                    Archiving a Service Request

                    Procedure
                      Step 1   Choose Organizations > Service Requests.
                      Step 2   Choose a user group.

                      The default is All User Groups, which lists all service requests.

                      Step 3   On the Service Requests page, click Service Requests.
                      Step 4   Click the row with the service request that you want to archive.
                      Step 5   Click Archive.
                      Step 6   On the Archive Request screen, click Archive.

                      On the Service Requests page, you can click Archived Service Requests to view all the archived requests.

                      What to Do Next

                      If you need to use this archived service request at a later time, you can re-instate it. For more information, see Reinstating an Archived Service Request.

                      Deleting Service Requests

                      You can delete archived service requests from Cisco UCS Director. The deleted service requests are removed permanently from Cisco UCS Director.

                      You can enter archived service requests to delete in one of two ways:

                      • By selecting the service requests on the Archived Service Requests screen and clicking Delete Requests.

                      • By clicking Purge Requests and entering the IDs of the archived service requests.

                      Both methods result in the permanent removal of the specified service requests. The only difference is the method of data entry.

                      You can delete only archived service requests. For information about archiving service requests, see the current release of the Cisco UCS Director Administration Guide. Because active service requests cannot be archived, you cannot delete service requests that are in progress, or that contain child service requests that are in progress.

                      You also cannot delete a service request that has a rollback that is in progress or that has failed. For example, say that you submit a rollback for service request (SR) 100 that generates a rollback service request SR 101. You cannot delete SR 100 while SR 101 is in progress. Furthermore, you cannot delete SR 100 if SR 101 fails.

                      To delete service requests, do the following:

                      Procedure
                        Step 1   Choose Organizations > Service Requests.
                        Step 2   On the Service Requests page, click Archived Service Requests.
                        Step 3   You can either enter service request IDs using the keyboard or choose service requests from the Archived Service Requests report.

                        To enter service request IDs, skip to the next step. To choose service requests instead, do the following:

                        1. Choose all the service requests that you want to delete.
                          Note   

                          Select multiple items as you would in any other application on your system. For example, in Windows, hold down the Ctrl key to choose more items or Shift to choose a range of items.

                          When you choose one or more service requests, the Delete Request icon appears.

                        2. Click Delete Request.
                        3. On the Delete Request screen, click Delete.
                        Step 4   To enter service requests, do the following:
                        1. Click Purge Requests.
                        2. In SR IDs on the Delete Request screen, enter the IDs of the service requests that you want to delete . Use hyphens to indicate ranges of IDs and commas to separate ranges or individual IDs; for example: 101-111, 113, 116-118.
                        3. Click Delete.

                        Viewing Service Requests for a Particular Group

                        Procedure
                          Step 1   Choose Organizations > Service Requests.
                          Step 2   Choose a user group.

                          The default is All User Groups, which lists all service requests.

                          Step 3   On the Service Requests page, click Service Requests.

                          All of the service requests for the selected user group are displayed.

                          Searching the Records of Service Requests for a Group

                          Procedure
                            Step 1   Choose Organizations > Service Requests.
                            Step 2   On the Service Requests page, click Service Requests.
                            Step 3   Click Search and Replace.
                            Step 4   On the Search and Replace screen, enter the search terms in the search fields. You must enter the following information:

                            • Asset Identity

                            • Asset Type

                            • New Asset Identity

                            • Selected SRs

                            Step 5   Click Submit.

                            Exporting a Report of Service Requests for a Group

                            Procedure
                              Step 1   Choose Organizations > Service Requests.
                              Step 2   On the Service Requests page, choose the user group.
                              Step 3   On the Service Requests page, click Service Requests.
                              Step 4   Click Export Report.
                              Step 5   On the Export Report screen, choose the report format.

                              The report format can be PDF, CSV, or XLS.

                              Step 6   Click Generate Report.

                              After the report is generated, the Download option appears.

                              Step 7   Click Download to open the report and to save it on your system.

                              Reinstating an Archived Service Request

                              Procedure
                                Step 1   Choose Organizations > Service Requests.
                                Step 2   On the Service Requests page, click Archived Service Requests.
                                Step 3   Click the row with the service request that you want to reinstate.
                                Step 4   Click Unarchive.

                                Service Request Approval Process

                                Before the VM is provisioned, a service request must be approved by a specified approver or approvers named in the VDC. You have an option to define one or two approvers for a group.

                                • Once created, the service request workflow has a step requiring VM approval that displays the name of the approver.

                                • A service request notification email is sent to the approvers. Approvers may view all pending requests under the Approvals tab.

                                • Once approved is granted, VM provisioning is initiated.


                                Note

                                For more information about defining approvers, see Virtual Data Centers.

                                Approving a Service Request

                                Procedure
                                  Step 1   Choose Organizations > My Approvals.
                                  Step 2   Click the row with the service request that you want to approve.
                                  Step 3   (Optional)To verify the details, click View Details.

                                  You can view the Workflow and Input/Output information and click Close.

                                  Step 4   Click Approve.
                                  Step 5   Add comments on the Service Request screen if necessary.
                                  Step 6   Click Approve.

                                  Rejecting a Service Request

                                  Procedure
                                    Step 1   Choose Organizations > My Approvals.
                                    Step 2   Click the row with the service request that you want to reject.
                                    Step 3   (Optional)Verify the details by clicking View Details and then click Close.
                                    Step 4   Click Reject.
                                    Step 5   Add comments on the Service Request screen if necessary.
                                    Step 6   Click Reject.

                                    Viewing Approval Information on Service Requests

                                    Procedure
                                      Step 1   Choose Organizations > My Approvals.
                                      Step 2   Click My Approvals.

                                      All approvals that are either already approved or pending approval are listed.

                                      Searching the Records of Service Request Approvals

                                      Procedure
                                        Step 1   Choose Organizations > My Approvals.
                                        Step 2   Click My Approvals.

                                        All approvals that are either already approved or pending approval are listed.

                                        Step 3   In the Search field, enter your search term.

                                        The service requests that match the search criteria are displayed.

                                        Exporting a Report of Service Request Approvals

                                        Procedure
                                          Step 1   Choose Organizations > My Approvals.
                                          Step 2   Click the row with the service request for which you want to export a report..
                                          Step 3   Click Export Report.
                                          Step 4   On the Export Report screen, choose the report format.

                                          The report format can be PDF, CSV, or XLS.

                                          Step 5   Click Generate Report.

                                          After the report is generated, the Download option appears.

                                          Step 6   Click Download to open the report and to save it on your system.

                                          Service Request Budgeting

                                          Viewing the Current Month Budget Availability

                                          Procedure
                                            Step 1   Choose Organizations > Service Requests.
                                            Step 2   On the Service Requests page, choose the user group.
                                            Step 3   On the Service Requests page, click Current Month Budget Availability.

                                            Viewing Budget Entries

                                            Procedure
                                              Step 1   Choose Organizations > Summary.
                                              Step 2   On the Summary page, choose the user group.
                                              Step 3   On the Summary page, click Budget Entries.

                                              Adding a Budget Entry

                                              Procedure
                                                Step 1   Choose Organizations > Summary.
                                                Step 2   On the Summary page, choose the user group.
                                                Step 3   On the Summary page, click Budget Entries.
                                                Step 4   Click Add.
                                                Step 5   On the Add Budget Entry screen, complete the following fields:
                                                Name Description

                                                Entry Name field

                                                The name of the budget entry.

                                                Budget Amount field

                                                The amount of the budget per month.

                                                Year drop-down list

                                                Choose the year.

                                                Month drop-down list

                                                Choose the month.

                                                Repeat Entries drop-down list

                                                Choose the number of months for the same amount of budget to repeat.

                                                Step 6   Click Add.