Guidelines for Troubleshooting
When you troubleshoot issues with Cisco UCS Central or a component that it manages, follow the guidelines listed in the following table.
Guideline |
Description |
---|---|
Check the release notes to see if the issue is a known problem. |
The release notes are available at: Cisco UCS Central Release Notes. |
Take screenshots of the fault or error message dialog box, the FSM for the component, and other relevant areas. |
These screenshots provide visual cues about the state of Cisco UCS Central when the problem occurred. If your computer does not have software to take screenshots, check the documentation for your operating system. |
Record the steps that you took directly before the issue occurred. |
If you have access to screen or keystroke recording software, repeat the steps you took and record what occurs in Cisco UCS Central. If you do not have access to that type of software, repeat the steps you took, make detailed notes of the steps and what happens in Cisco UCS Central after each step. |
Create a technical support file. |
The information about the current state of Cisco UCS Central and the Cisco UCS domains is helpful to Cisco support. It frequently provides the information to identify the source of the problem. |