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Revised: August 11, 2015, OL-28617-01
This chapter shows the procedures you perform to place or receive a call and includes the following sections:
Note The examples in this document show the display screens in English. The Touch 12 offers additional language support. Your system administrator configures these languages for your system. For configuration information and for the current list of additional languages, refer to the “Installing Language Versions” chapter of the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System.
Step 1 If the Meetings screen does not already appear, tap the Meetings button in the button bar.
The Meetings screen appears as shown in Figure 2-2.
Step 2 Locate your meeting from the list and tap the Join button. This button is shown in Figure 2-2.
When your meeting connects, the meeting window appears with the Meeting window open by default, as shown in Figure 2-3.
You can place a call on a CTS system using the keypad, using a Unified Resource Identifier (URI) string (such as an e-mail address), or directory-type searches.
This section includes the methods you make to place a call and includes the following topics:
To use the phone to dial a number, complete the following steps:
Step 1 If the meeting window displays, tap the New Call button on the lower right of the screen.
Step 2 Dial the number and tap the Call button.
To dial a number using a URI string, complete the following steps:
Step 1 Tap the Keyboard button in the keypad area.
Note If the keypad area is not active, tap the New Call button in the main button bar.
Step 2 Enter the URI using the keyboard buttons.
Tip To enter special characters, tap the #+= button on the lower part of the screen.
Figure 2-7 Main Keyboard Screen
Step 3 After you enter a valid URI, tap Call.
Tip The Directory tab will only be present if a directory has been configured by your administrator.
To place a call using directory search:
Step 1 Tap the Directory button in the button bar.
The directory window displays.
Step 2 Use one of the following methods to find the person or resource you are looking for:
Figure 2-10 Directory Search with the Standard Keyboard
Tip To toggle between the standard keyboard and the special characters keyboard, tap the #+= button or the ABC button.
To close the keyboard at any time, tap the X at the top right of the keyboard.
Step 3 Highlight the name and tap the green Call button that displays on the right.
Tip The Favorites tab is displayed only if Favorites have been configured in Cisco Unified Communications Manager. For more information, refer to the “Managing the Speed-Dial Directory (Favorites)” section of the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System.
To place a call using Favorites, complete the following steps:
Step 4 Tap the Directory button, then tap the Favorites tab.
Figure 2-12 Making a Call from Favorites
Step 5 Use your finger to scroll through entries in Favorites, then tap a name to open the contact card for that person.
Step 6 Tap the Call button in the contact card to call that person.
You can add a maximum of one additional endpoint. Video endpoints are added as an audio-only endpoint. To add another participant to an existing Cisco TelePresence conference, perform the following actions:
If your directory is enabled on your device, the directory appears.
Step 2 Add the new call by performing one of the following actions:
Figure 2-15 Adding an Endpoint Using the Directory
Figure 2-16 Adding an Endpoint Using the Keypad
Figure 2-17 Adding an Endpoint Using the Keyboard
The current call is placed on hold and your system dials the new endpoint.
Step 3 Merge the calls by tapping the Merge button.
Tip To return to the original call without adding the new endpoint, tap Resume.
To place yourself on hold then resume your call during a meeting, complete the following tasks:
Step 1 Tap the Hold button, as shown in Figure 2-19.
Note To place a call on hold when you are annotating a presentation, tap Minimize, select the active call, then tap the Hold button.
Figure 2-19 Placing Yourself on Hold
The Calls on Hold window appears, as shown in Figure 2-20.
Step 2 Tap the Resume button to be placed back into your meeting. Figure 2-21 shows the hold/resume sequence.
Figure 2-21 Resuming a Call That is On Hold
To drop an audio or video endpoint from a meeting, complete the following task:
Note You cannot drop participants that were added to a conference using a Cisco TelePresence Server, Cisco TelePresence Multipoint Switch (CTMS), or multipoint control unit (MCU). You can only remove video endpoints or audio participants that were manually added to a conference by you calling them, or they calling you.
Step 1 Tap the Participants button to bring up the Participants list.
Step 2 Tap the audio participant or video participant entry to bring up the contact card for that participant, as shown in Figure 2-22.
Step 3 Tap the Remove button to drop the selected participant.
Figure 2-22 Removing a Participant
Step 4 Navigate away from the Participants window by tapping the Call Duration button (clock icon) or any other button on the Touch device.
To send DTMF touch tones during a call, complete the following actions:
Step 1 Tap the Touch Tones button (the keypad icon).
Figure 2-23 Touch Tones Button
Step 2 Tap the keypad to send the tones.
Step 3 After you enter the tones, tap either the Call Duration button (clock icon), the Call Participants button (people icon), or any other button on the Touch device to navigate away from the Touch Tones window.
Table 2-1 describes meeting control buttons that appear during an active meeting. Buttons appear blue when selected.
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The Call Duration window acts as your active meeting home page. The on-screen counter keeps a record of how long the Cisco TelePresence Touch 12 has been in the current meeting. |
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Tap to see a list of participants for all scheduled meetings, multipoint calls, and non-scheduled point-to-point calls with audio add-in. Point-to-point calls without audio add-in do not see a participant list. If the local endpoint is audio-only, the audio indicator (non-selectable) is also shown. |
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Tap to view meeting information, including phone and meeting numbers, and the Cisco WebEx URL, if available for your meeting. See the Meeting Information Screen. |
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Tap to bring up the keypad to send Dual Tone Multi-Frequency (DTMF) tones. See Sending Touch Tones. |
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Meeting control options for multipoint meetings. Access options can include: |
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This icon indicates whether the meeting is secure or not secure. A corresponding icon is also shown on the main display. |
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This icon indicates that a meeting participant is using Cisco WebEx to join the meeting. Multiple Cisco WebEx participants are represented by a single participant entry in the Participant List. |
To view information about your scheduled meeting:
Step 1 Tap the Meeting Information button.
Your meeting details appear, as shown in Figure 2-25.
Figure 2-25 Meeting Information Window
Step 2 Navigate away from the Meeting Information window by tapping the Call Duration button to return to the default meeting screen, or tap another meeting button.
To manage your meeting settings:
Step 1 Tap the Settings button.
The Settings screen appears, shown in Figure 2-26. This screen allows you to manage the following aspects of your meeting:
Figure 2-26 Settings Screen for Meeting Control
Step 2 Once you have finished making changes, navigate away from the Settings window by tapping the Call Duration button to return to the default meeting screen, or tap another meeting button.
View Control is displayed only on 3-screen systems in a multipoint call. The following options are available from the menu:
Your settings are automatically implemented and are saved for the duration of the current call; the system reverts to original settings when the meeting has ended.
This option is displayed only for multipoint meetings and allows you to add more rooms to your meeting. The following options are available from the menu:
Your settings are automatically implemented and are saved for the duration of the current call; the system reverts to original settings when the meeting has ended.
You may have the option to extend your scheduled meeting. Figure 2-27 shows the Meeting Ending notice at the end of a scheduled meeting. To request a meeting extension:
Step 1 Tap Extend in the Notices dialog to open the Settings window (Figure 2-28).
Figure 2-27 Meeting Extension Notice
Step 2 Tap the Extend Meeting button in the Settings window.
A confirmation message appears on the Cisco TelePresence Touch 12: “Meeting has been extended.” Your settings are automatically implemented and are saved for the duration of the current call. Your meeting instance now indicates that your meeting has been extended, as shown in Figure 2-28.
Figure 2-28 Meeting Extended by 30 Minutes
Tip The amount of time that you are allowed to extend your meeting is set by your administrator.
If the system is already at the maximum number of allowable resources, your meeting request may not be accepted. The following message appears: “Meeting not extended. System is currently at maximum number of callers.”
There are two ways to answer calls:
To answer incoming calls using the touch screen:
Step 1 If no calls are active, tap one of the following choices the Incoming Call window, as shown in Figure 2-29.
Figure 2-29 No Active Calls - Answer and Ignore Options
Step 2 If there are active calls or if calls are on remote hold, tap one of the following in the Incoming Call window, as shown in Figure 2-30:
Figure 2-30 Active Calls - Answer and Ignore Options
Tip You must choose an action to dismiss the Incoming Call window.
See Answering or Ending Calls Using the Answer Button on the Console.
Press the Answer button on the Cisco TelePresence Touch 12 console to answer a call when the Incoming Call dialog is displayed on the Cisco TelePresence Touch 12 screen (Figure 2-31). The button will be backlit in green when selected. If you are already in a call, press this button to end the call. See Answering Incoming Calls from the Touch Screen.
Figure 2-31 Cisco TelePresence Touch 12 Console—Answer Button
Mute your system during a conference by pressing the Mute button (Figure 2-32). The button is backlit in red when selected, and a corresponding mute icon appears on the CTS main display to indicate that you are muted.
To unmute yourself, press the Mute button again.
If your system has meeting room microphones, you can mute your conference by briefly pressing the Mute button on any of the meeting room microphones.
Figure 2-32 Cisco TelePresence Touch 12 Console—Mute Button
To mute a single microphone in systems that use multiple microphones, press and hold the Mute button for three seconds until the green LED light turns off. To unmute the locally muted microphone, press the Mute button once until the green LED lights.
To see yourself before your meeting:
Step 1 Tap the More Button. The secondary button bar appears.
Step 2 Tap Self View in the secondary button bar.
The secondary button bar is dismissed and the Self View screen appears on the Cisco TelePresence Touch 12, as shown in Figure 2-33. Your mirror image appears on your CTS screen. If you have more than one camera on your system, you can choose which camera to use to see yourself.
Step 3 Tap Exit to close the window and exit Self View mode.
To check your meetings calendar, complete the following steps:
Note This feature is available only if your system administrator has configured meetings for your system.
Step 1 Tap the Meetings button in the primary button bar. The Meetings window appears, as shown in Figure 2-34.
Figure 2-34 Cisco TelePresence Touch Scheduled Meetings Window
Step 2 Tap the icons at the top of the Meetings window to navigate, as shown in Figure 2-35.
Figure 2-35 Meeting Screen Navigation
To go forward to see future meetings one day at a time, tap the Forward icon.
To go back one day at a time, tap the Back icon.
To return immediately to the current day, tap the Today icon.
This section provides you with the information you need to share a presentation in a Cisco TelePresence conference and includes the following sections:
If you are using the VGA cable to share presentations, make sure to set your laptop screen resolution to 1024x768. Any presentation works at a resolution of 1024 x 768 using a presentation cable with the VGA connector.
Some systems support a high-definition (HD) resolution using a digital cable. This cable end can be an HDMI, DisplayPort, or Mini-DisplayPort connector.
The following Cisco TelePresence endpoints running TX release 6 or later software support HD presentations:
Table 2-2 provides a summary of the supported presentation video resolutions sent by a Cisco TelePresence endpoint running TX 6 or later to any receiving endpoint or device. If required, set your presentation display to one of these resolutions for presentation sharing to work.
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To share a presentation when in a Cisco TelePresence call, complete the following steps:
Step 1 After you connect to a call or conference, plug the presentation cable into your presenting device (for example, your laptop).
If you plug in the presentation and share it on the presentation display before you begin a call, your presentation disappears from the screen when you either place or receive a call.
Special Note For Cisco TelePresence System 500-32 Systems with an External Presentation Display
A presentation that you view before you begin a call remains active on your presentation display after your call begins. However, the contents of that presentation are not shared with other conference participants.
If you have this system and configuration, make one of the following choices when you receive the presentation privacy alert (see Figure 2-37):
Step 2 If you have any problems viewing the presentation, make a note of the supported resolutions in Table 2-2 and adjust the display resolution of your presenting device; otherwise, continue to Step 3.
Step 3 Tap the Presentation button in the primary button bar on the lower part of the screen.
Figure 2-36 Presentation Button and Sharing Choices
Figure 2-37If you are prompted to share the presentation (see Figure 2-37), make one of the following choices:
Figure 2-37 Presentation Privacy Area
Step 4 To stop presenting, tap Unshare. To share the presentation again, tap Share. To view the presentation on your Cisco TelePresence device without sharing it with others in the conference, tap Private View. See Figure 2-36 for example of these choices.
Presentation-in-Picture (PiP) refers to the location and size of the presentation in relation to the conference participants in a Cisco TelePresence conference. You can move PiP to the left, right, or center or maximize the presentation.
To use PiP, complete the following steps.
Step 1 Tap PiP, then tap any of the positional buttons that display to position the presentation to the center, right or left corners, or to maximize the presentation on your screen.
Figure 2-38 Presentation Screen - PiP Controls
Figure 2-39 shows an example of PiP on the lower right side of the main display screen.
Starting with TX version 6.1 software, you can move the presentation from the presentation display to the main conference display. After you move the presentation, you can split the main display and show both the presentation and the conference participants.
This feature also changes how presentations are displayed when the system is not in a call (known as a locally-shared presentation)
This feature is known as Layout Control and works with the following systems:
Note TX 1310 65 systems without an external presentation display do not use this feature.
Table 2-3 describes where presentations are displayed when not in a TelePresence call.
Note The presentation is shown as full-screen on the main display; however, there might be black bars on the left and right of the display, depending on the aspect ratio of the presentation being shared.
Table 2-4 describes how the presentation is displayed when you share a presentation on a Cisco TelePresence system during a conference.
To move content onto your main display, complete the following steps.
Step 1 Share your presentation by plugging the VGA, DisplayPort, or Mini-DisplayPort cable into your presenting device (for example, a laptop computer).
Step 2 If the Touch device prompts you to share your presentation, tap Everyone or Share to share your presentation with the conference participants.
Step 3 Tap the Move Display button to move the presentation onto the main display.
Note The screenshot for Figure 2-40 was taken from a TX9000. The button for the TX1310 looks slightly different, but the behavior is the same.
Figure 2-40 Move Display Button
Step 4 (Optional) To split the screen between the presentation and the conference, tap the Split Screen button.
Figure 2-41 Split Screen Button
Figure 2-42 provides you with an example of a conference with a split screen.The presentation is on the left.
Figure 2-42 Split Screen Example
Step 5 (Optional) if, after splitting the screen, you want the return the presentation to full screen mode, tap Full Screen.
Step 6 Return the presentation image to the presentation display by tapping the Move Display button
Systems running TX software allow you to take a snapshot of the presentation that is being shared, and to make annotations to that snapshot.
This section contains the rules, restrictions, and steps you perform to annotate presentations and includes the following topics:
All Cisco TelePresence systems running a minimum of Cisco TelePresence system software release TX 6 supports the annotation feature, including the following Cisco TelePresence systems:
Any system in a TelePresence conference that can view presentations can view the annotated presentation, however systems running Cisco TelePresence system software release 1.10 and below cannot annotate presentations.
When annotating presentations, the following rules and restrictions apply.
General Rules for Annotating Presentations
Rules for Multiple Users Annotating a Conference
To take a snapshot of the presentation and annotate them, complete the following steps:
Note This procedure assumes that you are presenting. You can also annotate a presentation that another conference participant is presenting; in this case, skip to Step 3.
Step 1 Connect your presenting device (for example, your laptop) to the presentation cable on your Cisco TelePresence endpoint.
You can annotate a presentation either while you are in or out of a conference.
Step 2 If prompted to share the presentation, tap Everyone to share the presentation with the conference participants.
Step 3 To begin annotation, tap Presentation, then tap Annotate.
Note If you are annotating a presentation remotely, wait until the presentation appears on your screen before pressing Annotate.
The presentation appears on your Touch device using the same resolution and aspect ratio as it did on the presentation screen.
You can annotate a presentation that you are sharing, or a presentation that somebody else is sharing.
Step 4 (Optional) To change the pen size, tap Pen Size, then tap the selection that appears to select a thinner or thicker line.
Figure 2-44 Changing the Pen Size
Step 5 (Optional) To change the pen color, tap Pen Color, then tap the color to use for the annotation.
Figure 2-45 Changing the Pen Color
Step 6 Touch and drag your fingertip across the screen to annotate the presentation.
Lines appear on the screen where you annotate it.
Note Be sure to drag your fingertip on the part of the screen that is showing the active presentation.
Figure 2-46 Annotating the Screen
Step 7 To clear any annotations you made and start over, tap Clear.
Only the changes you made to the presentations are removed when you tap Clear. Changes made by other conference participants are not removed.
Step 8 When you are finished annotating, tap Done.
The system erases any annotations you made clears the presentation from the Touch device.
If you are sharing the presentation, you are prompted to share the current presentation without annotations. If you choose to re-share your presentation, the presentation displays without your annotations.
Step 9 (Optional) to minimize the screen on your Touch device, tap the Minimize button on the top right of the screen.
See Figure 2-46 for an example of this screen.
Step 10 (Optional) To return to the annotation screen on your Touch device after you used the PiP controls or Minimize button, complete the following steps:
Figure 2-47 Returning to the Annotation Screen
b. If you are prompted (for example, if you minimized the screen), tap Everyone to resume sharing your annotated presentation.
Figure 2-48 Resume Sharing of your Annotated Presentation
If your system includes a document camera, you have a choice to share either the connected presentation, or the document camera. To share the document camera complete the following steps:
Step 1 Begin sharing a presentation by connecting a presentation to the Cisco TelePresence system using the sharing cable.
Step 2 To share the video that is being sent by the document camera, perform one of the following actions:
Tip If your system does not have a Document Camera configured, no Doc Cam button will be present on the button bar.
The Document Camera control screen displays as shown in Figure 2-50.
Figure 2-50 Document Camera Control
Step 3 Tap the Power On button.
Sharing begins automatically. If there is no active meeting, the image displays locally.
Step 4 When the document camera is powered on, you can control Zoom, Auto Focus, and Lights (if present) using the buttons on the Touch device. If the document camera is not turned on, the Zoom, Auto Focus, and Light (if present) buttons are not available.
Tip The Auto Focus task cannot be stopped manually.
Step 5 To annotate the doc cam, tap the Annotate button.
Step 6 Power off the document camera by tapping the Power Off button.
Note Do not power off the camera by using the power button on the camera. The system does not recognize the state change from On to Off when you power off the document camera using this method.
Step 7 To change the document camera to private view, tap the Zoom In or Zoom Out buttons, tap the Hide button, then tap Private View.
Figure 2-52 Private View Button
To open another application while you are in a call, tap the desired button in the button bar. Your current meeting is minimized to the top left side of the screen and the specified application screen appears. See Figure 2-51, for an example. To return to your meeting in progress, tap the Active Call button, tap the minimized meeting window, or press the Home button on the Touch device.
See the “Checking System Status” section of Chapter3, “Cisco TelePresence System Status and Troubleshooting Tips”
You can quickly return to your active meeting by pressing the Home on the Touch device, as shown in Figure 2-31. If you are not in an active call, the Home button returns you to your configured default “home” screen.
Figure 2-53 Cisco TelePresence Touch 12 Console—Home Button
You can also control call volume using the button on the Cisco TelePresence Touch 12 console, as shown in Figure 2-54. The Volume button controls ringer, speaker, and DMP/Presentation volume; corresponding changes are made to the volume settings in More > Settings when you use the Volume button on the console.
Figure 2-54 Cisco TelePresence Touch 12 Console—Volume Toggle Button
To control incoming call volume and ringtone settings using the touch pad:
Step 1 Tap the More button. The secondary button bar appears.
Step 2 Tap Settings in the secondary button bar. The Settings window displays.
Step 4 If your system is configured to allow you to change Auto Answer settings, tap and drag the selector to On or Off, as shown in Figure 2-55. Otherwise Auto Answer is set to Off by default.
Figure 2-55 Setting Auto Answer and Ringtone Settings
Step 5 If your system is configured to allow you to change the ringtone, tap the down arrow to open the menu bar (Figure 2-55) and tap to select from available ringtones. Otherwise the Cisco Standard ringtone is the default.
Step 6 Tap Play to hear a sample of the selected ringtone. A sample ringtone is heard when you release the selector and the ringer volume indicator appears, as shown in Figure 2-56.
Figure 2-56 Ringer Volume Indicator
Step 7 When you are finished changing your settings, tap the X in the upper right corner of the Incoming Calls window to dismiss the window or tap Selecting Between Speaker and Headset Audio and Controlling Meeting Volume or another selection from the menu at left to continue adjusting your Cisco TelePresence Touch 12 settings.
To select audio to be played through a speaker or headset and to control meeting, speaker, and headset volume, complete the following steps:
Step 1 Tap the More button. The secondary button bar appears.
Step 2 Tap Settings in the secondary button bar.
Step 3 Tap Meeting Volume. The Meeting Volume window appears, as shown in Figure 2-57.
Figure 2-57 Setting Audio Mode and Volume
Step 4 Select Audio Mode. Tap and drag the slider to choose between Speaker and Headset if you have a headset plugged into your CTS endpoint.
Tip If your system is not configured for a headset option, no Headset adjustment controls are visible.
Step 5 Adjust Speaker Volume by tapping and dragging the slider to the desired position. No sample audio tone is played but the speaker volume indicator is displayed, as shown in Figure 2-58.
Figure 2-58 Speaker Volume Indicator
Step 6 Adjust Headset Volume by tapping and dragging the slider to the desired position. No sample audio tone is played but the headset volume indicator is displayed, as shown in Figure 2-59.
Figure 2-59 Headset Volume Indicator
Step 7 When you are finished changing your settings, tap the X in the upper right corner of the Meeting Volume window to dismiss the window or tap Media Volume or another selection from the menu at left to continue adjusting your Cisco TelePresence Touch 12 settings.
To control speaker and headset volume for the Media Player (DMP) and presentation audio:
Step 1 Tap the More button. The secondary button bar appears.
Step 2 Tap Settings in the secondary button bar.
Step 3 Tap Media Volume. The Media Volume window appears, as shown in Figure 2-57.
Figure 2-60 Setting Media Volume
Step 4 Adjust Speaker Volume by tapping and dragging the slider to the desired position. No sample audio tone is played but the volume indicator is displayed, as shown in Figure 2-56.
Step 5 Adjust Headset Volume by tapping and dragging the slider to the desired position. No sample audio tone is played but the volume indicator is displayed.
Step 6 When you are finished changing your settings, tap the X in the upper right corner of the Media Volume window to dismiss the window or tap Changing Screen Brightness or another selection from the menu at left to continue adjusting your Cisco TelePresence Touch 12 settings.
To control the screen brightness of your Cisco TelePresence Touch 12:
Step 1 Tap the More button. The secondary button bar appears.
Step 2 Tap Settings in the secondary button bar.
Step 3 Tap Appearance. The Appearance window is displayed, as shown in Figure 2-57.
Figure 2-61 Setting Screen Appearance
Step 4 Adjust Brightness by tapping and dragging the slider to the desired position.
Step 5 When you are finished changing your settings, tap the X in the upper right corner of the Appearance window to dismiss the window or tap another selection from the menu at left to continue adjusting your Cisco TelePresence Touch 12 settings.
Control what the DMP plays using the media player web-based interface. For example, you can switch between playing a DVD or streaming video such as ESPN. For more information, see the Digital Media Players End User Guides home page on Cisco.com.
Tip If your system does not have a DMP configured, no Media Player button will be present on the secondary button bar.
To turn on the DMP from the Cisco TelePresence Touch 12:
Step 2 Tap the Media Player button in the secondary button bar to launch the application.
Step 3 Tap the Power On button to turn on the DMP, as shown in Figure 2-62.
Step 4 Adjust DMP volume using the Volume toggle button on the Cisco TelePresence Touch 12 console, as shown in Figure 2-32.
Figure 2-63 Cisco TelePresence Touch 12 Console—Volume Toggle Button
No sample sound is heard but the DMP / Presentation volume indicator is displayed, as shown in Figure 2-64.
Figure 2-64 DMP / Presentation Volume Indicator