Downloading the Cisco TelePresence Software
Note Complete these steps prior to using your Cisco TelePresence Touch 12 device.
If you have not yet installed the Cisco TelePresence software onto the Unified CM server, complete the following steps to add it:
Note If you already downloaded the software and added it to the Unified CM server, skip this section and continue to the “Adding a Cisco TelePresence Device to the Unified CM Server” section to add a new device to Unified CM.
Step 1 Navigate to
Step 2 Click on the Log In button, then enter your username and password.
Step 3 Click
Step 4 Enter the following search term into the text box:
cisco telepresence administration software
Step 5 Click the
Cisco TelePresence Administration Software
hyperlink that displays.
Alternatively, you can click the
tab and enter the name of your system into the text box.
Step 6 Click the
Step 7 Navigate to your product using the navigation tool that displays.
Step 8 Select the software that you require for your installation.
Systems that use a Cisco TelePresence Touch device for call control only require the Cisco TelePresence System and Cisco TelePresence Touch file. Systems that use a Cisco Unified IP phone for call control require the Cisco TelePresence System and the Cisco TelePresence Midlet Phone Application .jad and .jar files.
Step 9 Choose the latest release and click either Add to Cart or Download.
a. If you choose Add to Cart, click on Download Cart.
b. If you choose Download, click Accept License Agreement.
Step 10 Click Download and then Accept License Agreement, and follow the prompts to download the file.
Note For systems that use a Cisco TelePresence Touch device, the software to run the Touch device is included with the COP file. For systems that use a Cisco Unified IP phone for call control, the latest MIDlets software version is included with the Unified CM device pack. For more information about the files for systems that use a Cisco TelePresence Touch device, see the “Understanding COP Files” section.
Step 11 Copy these files to a Secure File Transfer Protocol (SFTP) server that is accessible by Unified CM.
Step 12 Load the system image onto the Unified CM server by completing the following steps:
a. Open a supported web browser.
Note The Cisco Unified CM Administration program requires Internet Explorer version 6, 7, 8 or 9 or Firefox version 3.6, 5 or 9.
b. In the address bar of the web browser, enter the following URL:
is the IP address or DNS name of the Cisco Unified Communications Manager server.
c. Upload the Cisco TelePresence system image to the Unified CM server by completing the steps in theInstalling the Cisco TelePresence COP File to the Unified CM Server section that follows.
Installing the Cisco TelePresence COP File to the Unified CM Server
To install the Cisco TelePresence system files to the Unified CM server, complete the following steps.
Step 13 Log in to the Unified CM administrative GUI.
Step 14 From the Navigation drop-down list, on the top right of the GUI, select
Cisco Unified OS Administration
to go to the Cisco Unified CM Administration home page.
The Cisco Unified Operation System Administration screen displays.
Note Log in with your username and password if prompted to do so.
Step 15 Navigate to
Software Upgrades > Install/Upgrade
Figure 1-1 Cisco Unified Operating System Administration Screen
Step 16 In the Software Location area, specify the following information in the fields:
In the Source drop-down list, select
In the Directory field, enter the location of the file on the SFTP server.
In the Server field, enter the server name or IP address.
In the User Name and User Password fields, enter the user name and password used to access the SFTP server.
In the Transfer Protocol drop-down list, select
Figure 1-2 Specifying SFTP Server and File Location
Step 17 Click
Unified CM accesses the SFTP server. The Software Location area lists the COP files that Unified CM finds in the directory that you specified.
Step 18 Choose the COP file that you want to install from the available file names in the Options/Upgrades drop-down list.
Figure 1-3 Specifying the COP File
Step 19 Click
The Unified CM GUI shows the COP file being installed.
Figure 1-4 COP File Installation
Step 20 After installation completes, verify the file validity by completing the following steps:
a. Make a note of the information in the File Checksum Details area. This value is shown in Figure 1-5.
b. Log in to the SFTP server and enter the following command:
is the file name of the COP file on the SFTP server.
d. Make a note of the checksum value that displays as a result of the md5sum command.
e. Compare the MD5 Hash Value that displays in this area to the MD5 checksum value that you find in the COP file on the server and make sure that they match to ensure that the file is not corrupted.
f. If the values match, continue to the next step; if the values do not match, retry the file installation.
Figure 1-5 File Checksum Details Area
Step 21 Click
to begin installation.
The installation log displays the installation progress.
After the .loads, codec and Touch 12 files are extracted, the interface displays a status of Complete in the Installation Status area.
Figure 1-6 Installation Status Area
Step 22 From the Navigation drop-down list on the top right of the GUI, select
Cisco Unified Serviceability
The Cisco Unified Serviceability window displays.
Note Enter your user ID and password if prompted to do so.
Step 23 Restart the TFTP server by completing the following steps:
a. Navigate to
Tools > Control Center - Feature Services
Figure 1-7 Cisco Unified Serviceability Window
b. Choose the correct TFTP server from the drop-down list that displays and click
c. In the CM Services area click the Cisco
d. Click the Restart button (either the Restart button on the bottom of the page or the button circled in red in Figure 1-8).
Figure 1-8 Restart Button in Features Services Page
Step 24 Add the Cisco TelePresence device to the Unified CM server by completing the steps in the “Adding a Cisco TelePresence Device to the Unified CM Server” section