Service Interface—Front-End, The VMS Customer Experience
When accessing the Service Interface Web interfaces, the user will be presented with a login screen as shown in VMS Service Interface: Login Screen, based on the user login, they will be present with interface portal for their defined role.
Figure 17 VMS Service Interface: Login Screen
When logging in as the administrator, the user is presented with the screen in VMS Service Interface: Login Screen. As the administrator, VMS service management and customer/tenant domain management are managed from this service interface, the administrator is a Service Provider role.
Figure 18 VMS Service Interface Administrator: Welcome Screen
To create a new Tenant domain, the administrator would select Tenants, as VMS Service Interface Administrator: Mange Tenant Screen shows the Managed Tenants screen is displayed based on this action. A Tenant is an enterprise who has contracted for VMS Managed Services from a Service Provider.
Figure 19 VMS Service Interface Administrator: Mange Tenant Screen
Once a system is active, the Service Provider can utilize the operator role to monitor the services, as shown in VMS Service Interface: Operator Screen. This service portal is used by the Service Provider to monitor customer (tenant) services.
Figure 20 VMS Service Interface: Operator Screen
For tenant/customer accounts, the Service Provider can reduce their operational costs by providing access to the Service Interface self-service user portal, allowing customers to dynamically order and provision their service. The Service Provider has the option of ordering and provisioning services or they can optimize this operation by allowing customers the ability to manage their own Cloud VPN Service. With this option, the customer has the capability to preform the following actions on a VMS Service: create, read, update or downgrade. VMS Service Interface: Select Service Screen depicts the interface screen presented to the user, when the customer choose to ‘Shop’, a list of Service Packages is provided.
Note: The list of Service Packages is based on the types of services offered by the Service Provider and supported by the VMS release.
Figure 21 VMS Service Interface: Select Service Screen
VMS support a Zero Touch Deployment for CPE devices deployment at customer sites. In VMS Service Interface: Select Equipment Screen, the user selects the CPE device types for each customer site. For each site defined in the previous stage, the customer will need to add a shipping address to identify the sites to ship the CPE devices. The customer may choose a different device based on locals site requirements.
Figure 22 VMS Service Interface: Select Equipment Screen
Finally, VMS Service Interface: Order Summary Screen shows the ‘Order Summary’ for the service the customer just built. The customer will be asked to review the order, followed by an option to purchase.
Note, through this process, the customer has defined the service intent through a series of questions and answers, the next phase will be handled by the Service Interface Back-End, the creation of the service request to the VMS Platform.
Figure 23 VMS Service Interface: Order Summary Screen