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When a user complains of issues such as poor voice quality or slow application response time, Prime NCS can help you isolate the source of the problem.
Table 21-1 explains how you can use the Prime NCS dashboards to troubleshoot problems users are experiencing.
Note In order for Prime NCS to classify data as coming from wired or wireless devices, you must configure your NAM on the same switch to which your controller is connected. NAM needs to view the same traffic as that of the controller.
Step 1 In the search box, enter the name of the user (or client) who is experiencing the issue.
The Search Results box appears listing the number of item(s) that owned by the user name you entered.
Step 2 In the Monitor column, click View List to see all devices, both wired and wireless, to which this user is assigned.
Step 3 Select a device for which you want to view further details.
Step 4 Use the various filters described in Table 21-1 to view detailed information.