Auto Account Creation or Auto Account Update Failed
Problem You receive one of the following error messages:
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Problem Auto Account Creation failed. Contact your administrator for further support.
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Problem Auto Account Update failed. Contact your administrator for further support.
Possible Cause Your IdP updatetimestamp attribute might not be configured. It is possible that there are other IdP configuration issues as well.
Solution Check whether the required attribute mappings are configured in IdP correctly, such as firstname, lastname, email, SAML_SUBJECT, or Name_ID. Pay special attention to the Name_ID and SAML_SUBJECT settings. Some IdP configurations use Name_ID and others use SAML_SUBJECT. We recommend that you configure all accounts so Name_ID has the same value as SAML_SUBJECT.
Solution TC1 (Tracking Code 1), ……, TC10 (Tracking Code 10) are special attributes. If the tracking code is configured as required in the Administration at Users > Tracking Codes, they are required attribute mappings.
Solution If the input mode of a tracking code is dropdown menu, then the following applies:
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Solution If the tracking code is configured as Required, the attribute value must be one of the active values in the dropdown menu.
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Solution If current tracking code is configured as not Required, the attribute value can be empty or one of the active values in dropdown menu.
Solution For example, if IdP is ADFS 2 and you have not configured Tracking Codes (SAML_SUBJECT is not required in ADFS 2), the following mapping is required:
LDAP Attribute | Outgoing Claim Type |
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E-Mail-Addresses | Name_ID |
E-Mail-Addresses | |
Given-Name | firstname |
Surname | lastname |
Note |
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SSO URL API Reference
When creating users, you must synchronize their information on the Cisco Webex database with the SSO site. The following table provides the arguments that must be synchronized:
Argument | Value | Description | ||
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firstname |
String |
User's first name is required with a maximum length of 32 characters. |
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lastname |
String |
User's last name is required with a maximum length of 32 characters. |
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String |
User's email address is required with a maximum length of 64 characters. |
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TC1 |
String |
User's tracking code 1. Optional/required (configured in the Administration site. Refer to the Administration Guide for more information on user management. The maximum length is 132 characters.
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The account information described above is configured with the following features:
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User configuration:
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Webex Administration: Go to Users > Edit User to display the user account fields.
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End-user site: Click My Account to display the user account fields.
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Tracking code configuration:
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Webex Administration: Go to Users > Tracking Codes and set your Input mode to Dropdown menu. Configure your Usage setting. Then click Edit list to configure the dropdown menu.
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