Cannot Download Logs
Problem You cannot download logs.
Possible Cause Your system is configured for SSL and you are using a Microsoft Internet Explorer version earlier than version 9. Internet Explorer before version 9 requires a specific header forcing it to cache downloaded files. It then deletes or fails to properly cache the files that you are attempting to save.
Solution Use Internet Explorer 9 or above. If you must use an older version of Internet Explorer, use the following solution: https://www.ibm.com/developerworks/mydeveloperworks/blogs/WCML2Thoughts/entry/internet_explorer_8_cannot_download_items_over_https_ssl_connection_with_ie8_ie_83?lang=en.
Solution Contact the Cisco TAC and set up a remote support account for the TAC to use to resolve the problem. For more information, see the "Setting Up a Remote Support Account" section of the Cisco Webex Meetings Server Administration Guide.