Administrators and Users Are Not Receiving Emails
Problem Emails are not being received by administrators and users.
Possible Cause Your SMTP hostname might be incorrectly configured.
Possible Cause Your SMTP server might be down.
Possible Cause SMTP server email requests might be blocked.
Solution Make sure your SMTP hostname is correctly configured. If it is not configured correct, put your system in maintenance mode and correct the SMTP information, save your changes and turn off maintenance mode. After your system restarts, the status should be UP. See the Administration Guide for Cisco Webex Meetings Server for more information about how to configure an SMTP server.
Solution Check your logs to determine if SMTP server email requests are being blocked. Fix your SMTP server issue or specify a different SMTP server.
Solution You can test email by selecting Users > Email Users and then sending an email to a host.