The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
When troubleshooting issues in Cisco Modeling Labs, you should follow the guidelines described in the following table.
Guideline | Description |
---|---|
Check the release notes to see if the issue is a known problem. | The latest release notes are available at Release Notes for Cisco Modeling Labs 1.2. |
Generate a problem report. | The Cisco Modeling Labs client provides functionality that allows you to generate problem reports for any problems encountered in your topology. It is accessible from the menu under Cisco Modeling Labs Corporate Edition User Guide, Release 1.2 for more information. | . See the
Problem | Probable Cause | Solution |
---|---|---|
Error returned when applying multiple Cisco Modeling Labs licenses. | Licenses have been applied in the incorrect order. | Re-apply the licenses in the correct order. See Applying Licenses for more information. |
Missing node subtypes (images) under the Nodes tab in the Topology Palette view. | Fetch from server option not run. | Fetch available node subtypes from the Cisco Modeling Labs server. See Fetch Node Subtypes from the Cisco Modeling Labs Server for more information. |
During installation, the Cisco Modeling Labs virtual machine does not launch and the Ubuntu splash screen is displayed indefinitely. |
The date and time set on the ESXi host is incorrect. |
Ensure that the ESXi host has the correct date and time set. See ESXi Host Time Configuration Issue for more information. |
The order in which you apply your Cisco Modeling Labs license is important.
You must apply your base license (R-PID) first and then apply any remaining expansion license(s) (L-PID).
Applying an expansion license before a base license will result in an error.
To resolve this issue, remove all licenses and then re-apply them starting with your base license (R-PID).
To fetch new node subtypes from the Cisco Modeling Labs server, perform the following tasks:
The updated list of node subtypes is available for use in the Topology Palette view.
Contact your system administrator if a specific node subtype is missing from the list, as the system administrator is responsible for adding new node subtypes to the Cisco Modeling Labs server.
When the date and time on the ESXi host are not set correctly during the installation process, the virtual machine does not launch and the Ubuntu splash screen is displayed indefinitely.