Monitoring and Maintaining the SV-4K and DMP-2K Media Player
First Published: 2016-11-30
This module describes the workflow and tasks to monitor and maintain the working operation of the SV-4K and DMP-2K media player. It is intended for Cisco Vision Dynamic Signage Director administrators and installers.
For more information, see also the Cisco StadiumVision Director Operations Guide.
This module includes the following topics:
■ Performing a Regular Reboot of the SV-4K and DMP-2K Media Players
■ Verifying SV-4K and DMP-2K Media Player Compliance
■ Clearing the Storage on the SV-4K and DMP-2K Media Player
■ Clearing Registries on the SV-4K and DMP-2K Media Player by Restoring Factory Defaults
Performing a Regular Reboot of the SV-4K and DMP-2K Media Players
The best practice for maintaining normal operation of the SV-4K and DMP-2K media players is to perform a regular reboot of the devices.
In Cisco Vision Dynamic Signage Director Release 5.0, a weekly reboot is recommended.
For information about how to configure the Reboot DMP system task, see the How to Configure the Reboot DMP System Task task note.
Note: The reboot task applies globally to all media player devices.
Verifying SV-4K and DMP-2K Media Player Compliance
The Management Dashboard allows you to compare values on the SV-4K and DMP-2K device against required values configured in the Cisco Vision Dynamic Signage Director SV-4K and DMP-2K settings.
Figure 1 shows how an SV-4K and DMP-2K device should appear when it is fully compliant with the configured Cisco Vision Dynamic Signage Director settings:
■Required Value—Value configured in Cisco Vision Dynamic Signage Director, or automatically set by the system.
■Value on Device—Setting that the SV-4K and DMP-2K device is running.
Figure 1 Normal Compliance for an SV-4K and DMP-2K Device
Table 1 SV-4K and DMP-2K Compliance Property Descriptions
Property Name |
Description |
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Unused. Value is always 1 and is not configurable.
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Value is always “on.” Static IP addresses are not supported.
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Unused. This value is not configurable.
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|
|
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NTP client service on the SV-4K and DMP-2K device. Value is always “yes.”
|
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SV-4K and DMP-2K firmware version.
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Timezone for the SV-4K and DMP-2K.
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Name of the NTP server for the SV-4K and DMP-2K. For PTP slaves, setting the time via NTP is disabled on SV-4K and DMP-2K.
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Interval (in seconds) after which the PTP master synchronizes its time with the NTP host.
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Switch VLAN reported by LLDP for the SV-4K and DMP-2K.
“$svd_ignore” setting in Dynamic Signage Director means that the value is not used for compliance verification.
|
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(Release 4.1 and Later) SNMP agent service on the
SV-4K and DMP-2K device. Default value is no.
|
To verify SV-4K and DMP-2K media player compliance, complete the following steps:
1. From the Management Dashboard, run the Get Status command for selected SV-4K and DMP-2K devices. Go to:
DMP and TV Controls > Monitoring > Get Status
2. In the Select Devices panel, select all DMPs that you want an updated status for.
3. To execute the command, click the play (>) button located at bottom left of the panel.
4. In the Device List panel, select the device that you want to verify.
5. Go to the device details area at the bottom of the panel and click Compliance.
Clearing the Storage on the SV-4K and DMP-2K Media Player
The SV-4K and DMP-2K devices have different sizes of solid-state storage:
■The SV-4K provides a minimum of 120 GB of solid-state storage, with 100 GB available for content.
■The DMP-2K provides 64 GB of solid-state storage.
If you begin to run out of storage or otherwise need to recover the SSD, you can clear the storage on the media player.
To find information about available storage, select an SV-4K and DMP-2K device in the Management Dashboard device list. Then, go to Settings > Storage in the device details area of the dashboard.
Note: The HTML runtime must be running on the SV-4K and DMP-2K media player to use this task.
In Release 4.1 and later releases, you also can find information about available storage if you view device details from thumbnail view in CCM.
To clear the storage on the SV-4K and DMP-2K media player, complete the following steps:
1. Go to the Management Dashboard.
2. Select the SV-4K and DMP-2K devices that you want to clear.
3. Go to: DMP and TV Controls > DMP Commands > Reset Storage (Figure 2).
Figure 2 Reset Storage Command
4. Click Play.
The contents of the SSD storage is removed (including the Cisco Vision Dynamic Signage Director runtime software and script contents) on the SV-4K and DMP-2K devices. The devices will not automatically reboot after this command.
5. Select Reboot Device.
6. Click Play.
The selected SV-4K and DMP-2K devices reboot and re-provision firmware and settings.
Clearing Registries on the SV-4K and DMP-2K Media Player by Restoring Factory Defaults
If you need to clear the registry settings on the SV-4K and DMP-2K and re-provision the device, use the Restore Default Settings command.
To clear the registries on the SV-4K media player, complete the following steps:
1. Go to the Management Dashboard.
2. Select the SV-4K and DMP-2K devices that you want to clear.
3. Go to: DMP and TV Controls > DMP Install > Restore Default Settings
4. Click Play.
5. Any persistent device settings on the SV-4K and DMP-2K s are erased and the box will be in factory default state. The SV-4K and DMP-2K automatically reboots and re-provisions its firmware and settings.