Field Notice: FN - 72100 - After Applying Cisco Broadworks Patch ap357768, Tomcat Might Not Stop Gracefully - Software Upgrade Recommended

Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision	Publish Date	Comments
1.0	12-Mar-21	Initial Release

Products Affected

Affected OS Type	Affected Software Product	Affected Release	Affected Release Number	Comments
NON-IOS	Application Patches	22.0	22.0.2020.08, 22.0.2020.09, 22.0.2020.10, 22.0.2020.11, 22.0.2020.12, 22.0.2021.01, 22.0.2021.02	Cisco Broadworks R22

Defect Information

Defect ID	Headline
CSCvx25322	BEMS01178783 BW AS did not restart gracefully.

Problem Description

Cisco BroadWorks Application Server, Database Server, Network Server, Profile Server, Messaging Server, and Xtended Services Platform R22.0 patch ap357768 is missing some dependencies required for them to operate as expected.

Background

When patch ap357768 was built, it lacked some of the required dependencies. As a result, once the patch is applied to the server it might cause Tomcat to fail to stop gracefully.

Problem Symptom

You might see output similar to this example when you execute a command to shut down Broadworks on a server (for example: stopbw):

2020/11/27 11:10:43:===== SHUTDOWN REQUESTED -- CLEANING UP =====
2020/11/27 11:10:44:Shutting down process 17049
2020/11/27 11:10:44:APP_PROP_SHUTDOWN defined (contents shown between square brackets:[tomcat_run.pl stop]
Undefined subroutine &bwnet::getSocketList called at /usr/local/broadworks/bw_base/bin/tomcat_run.pl line 132.
2020/11/27 11:10:44:Cleaning out old Tomcat work files...
2020/11/27 11:10:44:Shutdown Alarm Sent 'bwPMtomcatShutDown 0 0 1'
2020/11/27 11:10:50:Process monitor exiting.

Workaround/Solution

These patches are now available to correct the issue and must be applied in addition to the corresponding patch ap357768 for the server type:

Release 22

• AP.platform.22.0.1123.ap378405
• AP.as.22.0.1123.ap378405
• AP.ns.22.0.1123.ap378405
• AP.ps.22.0.1123.ap378405

The version of BroadWorks that is currently deployed as well as the patches activated can be checked by executing the get versions all command from the CLI. More information on how to check the patch level can be found in section 8.2 of the Cisco Broadworks Maintenance Guide as well as information on how to apply and activate BroadWorks patches.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

• Open a service request on Cisco.com
• By email or telephone

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