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This document describes the problem when the import of standard Unified Contact Center Enterprise (UCCE) reports fails on a new Cisco Unified Intelligence Center (CUIC) installation. The problem is usually outside CUIC, very likely on the Structured Query Language (SQL) database on the Administrative Workstation (AW) where the datasource points. Although it might seem that the import process should not be affected by the SQL configuration on the far end, it does seem to process some checks through the datasource and on SQL.
If permissions for a user specified in the datasource configuration are not correctly set in SQL, the import might fail with this error:
Import could not be completed: 13 reports failed to import.
For details check the log files.
The logs might show a message similar to this:
Failed to import report '[...]' : The SELECT permission was denied on the
object '...', database 'co1_hds', schema 'dbo'. <- XMLTransformerImpl.java:2871".
This should fix the issue with permissions and import should now work.