CUIC Licensing Type Issue

Introduction

This document describes the process to troubleshoot the inability to apply licenses in Cisco Unified Intelligence Center (CUIC) caused by an incorrect license type.

Troubleshoot

The Virtual Machine (VM) License (from CUIC 8.0(3) release and later) should be in this format, where the MACID tag should be in the VENDOR_STRING.
The value of MACID should be the license MAC of the VM and the value of HOSTID should be "ANY".

INCREMENT CUIC-ENTERPRISE cisco 8.0 7-apr-2011 uncounted \
    VENDOR_STRING=<NODECOUNT>8</NODECOUNT><TYPE>Premium</TYPE><MACID>173f28cb598c</MACID> \
    HOSTID=ANY \
    NOTICE="<LicFileID>20110308082322572</LicFileID><LicLineID>1</LicLineID> \
    <PAK></PAK>" SIGN="1025 2556 2E08 EEF5 9AE8 515A A28A 0B37 \
    4C99 CC1B EF78 7493 7AE1 7F4D 97E8 1427 784E B847 DB76 B4D9 \
    659F 266C 0FC8 EA9C 984C 6EA3 B412 87DF 118D 5CAF"

Media Convergence Server (MCS) Licenses (from CUIC 8.0(3) release and later) should be in this format, where MACID should be Network Interface Controller (NIC) MAC of the physical unit and the HOSTID value should be "ANY".

    INCREMENT CUIC-ENTERPRISE cisco 8.0 7-apr-2011 uncounted \
    VENDOR_STRING=<NODECOUNT>8</NODECOUNT><TYPE>Premium</TYPE><MACID>173f28cb598c</MACID> \
    HOSTID=ANY \
    NOTICE="<LicFileID>20110308082322572</LicFileID><LicLineID>1</LicLineID> \
    <PAK></PAK>" SIGN="1025 2556 2E08 EEF5 9AE8 515A A28A 0B37 \
    4C99 CC1B EF78 7493 7AE1 7F4D 97E8 1427 784E B847 DB76 B4D9 \
    659F 266C 0FC8 EA9C 984C 6EA3 B412 87DF 118D 5CAF"

MCS licenses (earlier than CUIC 8.0(3) release and later) should be in this format, where the value of HOSTID should be the NIC MAC of the physical unit.

Note: There should not be a <MACID> tag in the VENDOR_STRING.

INCREMENT CUIC-ENTERPRISE cisco 8.0 7-apr-2011 uncounted\
    VENDOR_STRING=<NODECOUNT>8</NODECOUNT><TYPE>Premium</TYPE> \
    HOSTID=173f28cb598c \
    NOTICE="<LicFileID>20110308082635796</LicFileID><LicLineID>1</LicLineID> \
    <PAK></PAK>" SIGN="1046 8B71 3F71 5564 117A 06B4 ABD3 38B7 \
    8558 9739 82B5 B3F1 1D92 C867 12B4 07F7 B6DC D8DE C113 E2B7 \
    DD51 BFEF 2D3A 94CF 6769 B88D E1E2 CC74 C0FB 3017"

Data Analysis

You must ensure the proper method is used to collect the MAC ID as it is different for each platfom.

For Bare Metal (BM) platforms, the MACID is the NIC ID on the server.

For a VM platform, it is a License MACID similar to the Unified Contact Center Express (UCCX) MACID.

In order to collect a License MACID, open a Secure Shell (SSH) connection to the CUIC Controller and enter this command:

admin:show status

Host Name    : cuic8pub
Date         : Thu Jan 31, 2013 12:14:38
Time Zone    : Central Standard Time (America/Chicago)
Locale       : en_US.UTF-8
Product Ver  : 8.5.4.10000-99
OS Ver       : 4.0.0.0-43
License MAC  : 6d5163aee352

Uptime:
 12:14:39 up 1 day,  8:38,  2 users,  load average: 0.22, 0.37, 0.39

CPU Idle:   84.08%  System:   07.46%    User:   07.46%
  IOWAIT:   01.00%     IRQ:   00.00%    Soft:   00.00%   Intr/sec: 302.97

Memory Total:        2074820K
        Free:          25272K
        Used:        2049548K
      Cached:         160224K
      Shared:              0K
     Buffers:           5044K

                        Total            Free            Used
Disk/active         29719992K       17408488K       12009564K (41%)
Disk/inactive       29720020K       28132424K          77888K (1%)
Disk/logging       103415676K       62045316K       36117108K (37%)

Once a License MACID is received, the customer must request a license for "Cisco Unified Intelligence Center 2" product family when the platform is for a VM.

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