Cisco Unified Contact Center Express 12.0(1)

Data Sheets

Most Recent

• Cisco Collaboration Flex Plan Contact Center Data Sheet 14-May-2021
• Cisco Webex Workforce Optimization Data Sheet 08-Jan-2021
• Cisco Unified Contact Center Express 12.0(1) Data Sheet 24-Aug-2019
• Cisco Unified Contact Center Express Premium 4.5 14-Jan-2019
• Cisco Unified Contact Center Express 8.0 14-Jan-2019
• Cisco Agent Desktop for Cisco Unified Contact Center Express 7.0 14-Jan-2019
• Cisco IPCC Express Features and Specifications 4.0 14-Jan-2019
• Cisco IPCC Express - Standard 4.0 11-Jan-2019
• Cisco Unified Contact Center Express 7.0 11-Jan-2019
• Cisco IPCC Express - Premium 4.0 11-Jan-2019
• Cisco Agent Desktop for Cisco Unified Contact Center Express 5.0 11-Jan-2019
• Cisco Unified Contact Center Express 5.0 11-Jan-2019
• Cisco Unified Contact Center Express 8.5 11-Jan-2019
• Cisco Unified Contact Center Express Standard 4.5 11-Jan-2019
• Cisco Unified Contact Center Express 6.0 10-Jan-2019

End-of-Life and End-of-Sale Notices

Most Recent

• End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 11.x for Unified Contact Center Express 04-Jun-2021
• End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 12.0 for Unified Contact Center Express 04-Jun-2021
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 12.0 and IP Interactive Voice Response 12.0 Add-ons and Upgrades 30-Apr-2021
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 12.0 30-Apr-2021
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco FLEX Subscription 12.0 for Unified Contact Center Express 25-Jan-2021
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Contact Center Express 11.x and IP Interactive Voice Response 11.x 25-Jan-2021
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 11.x and IP Interactive Voice Response 11.x 25-Jan-2021
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Contact Center Express 12.0 and IP Interactive Voice Response 12.0 Add-ons and Upgrades 25-Jan-2021
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco FLEX Subscription 11.x for Unified Contact Center Express 22-Jan-2021
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Workforce Optimization 29-Jul-2020
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Contact Center Express 12.0 02-Jul-2020
• End-of-Sale and End-of-Life Announcement for Cisco Unified Workforce Optimization 01-Jul-2020
• End-of-Sale and End-of-Life Announcement for the Cisco End of Life announcement for Contact Center Express 10.0 Promotional Bundles 02-May-2019
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco End of Life announcement for Contact Center Express 10.0 Promotional Bundles 02-May-2019
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 8.0 14-Jan-2019

Bulletins

• Cisco Context Service Product Bulletin 19-May-2020

Field Notices

Cisco Unified Contact Center Express 12.0(1)

• Field Notice: FN - 72185 - UCCE/UCCX Finesse Agents Disconnected in Chrome 88 - Software Upgrade Recommended 27-Aug-2021
• Field Notice: FN - 70511 - Cisco Unified Collaboration Products with VOS (RHEL), Call Home Certificate Will Expire on 2020-02-07 - Workaround Provided 04-Feb-2020

Cisco Unified Contact Center Express 6.0

• Field Notice: FN - 62953 - Unified Contact Center Express (CCX) Will Not Start After Cisco Security Agent (CSA) is Installed on HP MCS with OS 2003 06-Nov-2009

Security Advisories, Responses and Notices

Most Recent

• Cisco Unified Intelligence Center Reflected Cross-Site Scripting Vulnerability 16-Jun-2021
• Cisco Finesse Open Redirect Vulnerability 25-May-2021
• Cisco Finesse Cross-Site Scripting Vulnerabilities 25-May-2021
• Cisco Unified Intelligence Center Reflected Cross-Site Scripting Vulnerability 07-Apr-2021
• Cisco Unified Contact Center Express Improper API Authorization Vulnerability 03-Jun-2020
• Cisco Unified Contact Center Express Remote Code Execution Vulnerability 20-May-2020
• Cisco Unified Contact Center Express Privilege Escalation Vulnerability 04-May-2020
• Cisco Unified Contact Center Express HTTP Response Splitting Vulnerability 02-Oct-2019
• Cisco Unified Contact Center Express Request Processing Server-Side Request Forgery Vulnerability 04-Sep-2019
• Cisco Unified Contact Center Express Stored Cross-Site Scripting Vulnerability 21-Aug-2019
• Cisco Unified Intelligence Center Remote File Injection Vulnerability 15-May-2019
• Cisco Unified Intelligence Center Software Cross-Site Scripting Vulnerability 06-Feb-2019
• Multiple Vulnerabilities in Cisco Unified Contact Center Express 18-Jul-2018
• Cisco Voice Operating System-Based Products Unauthorized Access Vulnerability 15-Nov-2017
• Cisco Unified Contact Center Express Cross-Site Scripting Vulnerability 18-Oct-2017

Compatibility Information

Cisco Unified Contact Center Express 12.0(1)

• Unified CCX Software Compatibility Matrix for 12.0(1) 02-Sep-2020

Release Notes

Cisco Unified Contact Center Express 12.0(1)

• Release Notes for Cisco Unified Contact Center Express Solution, Release 12.0(1) 11-Jan-2019

Documentation Roadmaps

Cisco Unified Contact Center Express 12.0(1)

• Cisco Unified Contact Center Express Documentation Guide, Release 12.0(1) 11-Jan-2019

Licensing Information

Cisco Unified Contact Center Express

• Open Source Used In Cisco Unified Contact Center Express 12.0(1) 23-Jun-2019 (PDF - 14 MB)
• Open Source Used In Cisco Unified Contact Center Express 11.6(1) 14-Aug-2017 (PDF - 13 MB)
• Open Source Used In Cisco Unified Contact Center Express 11.5(1) 22-Aug-2016 (PDF - 16 MB)
• Open Source Used In Cisco Unified Contact Center Express 11.0(1) 07-Sep-2015 (PDF - 25 MB)
• Open Source Used In Cisco Finesse, Release 10.6(1) 15-Dec-2014 (PDF - 2 MB)
• Open Source Used In Unified CCX and Unified IP-IVR, Release 10.6(1) 15-Dec-2014 (PDF - 4 MB)
• Open Source Used In Unified Contact Center Express, Release 10.5(1) 27-May-2020 (PDF - 6 MB)
• Open Source Used In Unified Contact Center Express, Release 10.0(1) 27-May-2020 (PDF - 6 MB)

Technical References

Cisco Unified Contact Center Express 12.0(1)

• Cisco Unified Contact Center Express Bandwidth Calculator, Release 12.0(1) 19-Mar-2019
• Cisco Unified Contact Center Express Database Schema Guide, Release 12.0(1) 12-Mar-2019
• Cisco Unified Contact Center Express Report Developer Guide, Release 12.0(1) 11-Jan-2019
• Open_Source_Used_In_Cisco_Unified_CCX_Release_1201 21-Nov-2019 (PDF - 14 MB)

Design Guides

Cisco Unified Contact Center Express 12.0(1)

• Solution Design Guide for Cisco Unified Contact Center Express, Release 12.0(1) 11-Jan-2019

Design TechNotes

Operating System / Application

• Extract XML Data with the Extract XML Document Data Step 26-Jan-2005

Install and Upgrade Guides

Cisco Unified Contact Center Express 12.0(1)

• Cisco Unified Contact Center Express Install and Upgrade Guide, Release 12.0(1) 11-Jan-2019
• Getting Started with IP IVR Guide, Release 12.0 11-Jan-2019

Install and Upgrade TechNotes

Customer Response Solution (Applications/CRS/CRA/ICD)

• IPCC Express CRA Editor Displays Blank Palette at Launch 23-Aug-2006

Operating System / Application

• Use Cisco CRS Clients with Microsoft Windows XP SP2 01-Aug-2007

Configuration Examples and TechNotes

Most Recent

• Configure the Identity Provider for Cisco Identity Service to enable SSO 24-Aug-2021
• Webex Experience Management Integration with Contact Center Express 30-Jun-2020
• Configure Extend and Connect Feature for UCCX 20-May-2020
• Configure Custom Script for CallBack Feature in UCCX 20-Feb-2020
• UCCX Solution Certificate Management Guide 15-Jan-2019
• Troubleshoot Common Scenarios in Outbound Dialer of UCCX 08-Nov-2018
• Enhanced Packet Capture on All VOS Appliance Models 25-Jul-2018
• Configure Post Call Treatment on Cisco Unified Contact Center Express (UCCX) 11.0(1) or Later 13-Jun-2018
• Contact Center SSO with Okta Identity Provider 07-Nov-2017
• Install and Configure the F5 Identity Provider (IdP) for Cisco Identity Service (IdS) to enable SSO 24-Oct-2017
• Install and Configure the Shibboleth Identity Provider (IdP) for Cisco Identity Service (IdS) to enable SSO 13-Aug-2017
• Install and Configure the PingFederate Identity Provider for Cisco Identity Service to enable SSO 13-Aug-2017
• Install and Configure the OpenAM Identity Provider (IdP) for Cisco Identity Service (IdS) to enable SSO 13-Aug-2017
• Understand ECDSA certificates in an UCCX Solution 04-Apr-2017
• Configure CA Signed Certificate via CLI in Cisco Voice Operating System (VOS) 01-Dec-2016

Configuration Guides

Cisco Unified Contact Center Express 12.0(1)

• Cisco Unified Contact Center Express Documentation Guide, Release 12.0(1) 11-Jan-2019
• Port Utilization Guide for Cisco Unified Contact Center Express Solution, Release 12.0(1) 11-Jan-2019

Feature Guides

Cisco Unified Contact Center Express 12.0(1)

• Cisco Unified Contact Center Express Features Guide, Release 12.0(1) 11-Jan-2019

End-User Guides

Cisco Unified Contact Center Express 12.0(1)

• Cisco Unified Contact Center Express Reporting User Guide, Release 12.0(1) 18-Jun-2019
• Cisco Finesse Agent and Supervisor Desktop User Guide for Cisco Unified Contact Center Express, Release 12.0(1) 11-Jan-2019

Maintain and Operate Guides

Cisco Unified Contact Center Express 12.0(1)

• Cisco Unified Contact Center Express Administration and Operations Guide, Release 12.0(1) 20-Jan-2020

Maintain and Operate TechNotes

• UCCX 8.0: How To Activate the French Prompts for TAPS 11-Jul-2011

Support FAQ

• Can the Cisco Agent Desktop Coexist with the Novell Netware Client in a Microsoft Windows OS? 14-Mar-2006
• Change Agent State to "Ready" After Not Answering a Call 29-Nov-2007
• Change the Local Administrator Password on IP IVR Server 20-Jul-2006
• Cisco Agent Desktop Phone Books Frequently Asked Questions 17-Jul-2006
• Does Changing the Local Admin Password on Cisco IP ICD Server Cause Problems with the Application? 19-Oct-2005
• Does Cisco CRA Administrator Allow Users to Access Multiple Repositories? 19-Oct-2005
• Historical Reports for IPCC Express FAQ 03-Aug-2010
• How Can I Increase the Number of Rings to the Agent Desktop? 30-Jan-2006
• How Do I Download Cisco IPCC Express Version 3.0(3)? 19-Oct-2005
• How Do I Setup an Enterprise Data Screen Pop? 02-May-2008
• How IPCC Express Works with Extension Mobility 31-Aug-2006
• IPCC Express IP/IVR FAQ 14-Dec-2011
• Manually Check the JTAPI Version on the CRS Server 21-Aug-2006
• Mobile Supervisor Support FAQ 21-Jul-2009
• Troubleshoot Context Service Gadget not showing a Register button 13-Sep-2017
• What Do the Number of Average Talk Duration and Average Wait Duration Mean in Cisco IP ICD Statistics? 18-Oct-2005

Troubleshooting TechNotes

Most Recent

• Collect Cisco Unified Contact Center Express Logs using CLI 16-Jul-2021
• Informix High CPU Utilization 27-Aug-2020
• Finesse Thirdparty Client Integration with SSO 11-Jun-2020
• Understand the Algorithm to Determine Mastership In UCCX Failover Scenarios 18-May-2020
• Error While Handling The Input Request Error Message When Configuring CRS 08-Jan-2020
• How to Use the Get Session Info Step on UCCX to Collect the Account Number on an IVR Call 17-Jul-2019
• Troubleshoot Finesse Error "SSLPeerUnverifiedException" for Gadgets Hosted on CA-Signed Servers 15-Jul-2019
• Configure UCCX Custom Call Variable Layouts for Finesse Desktop and FIPPA 25-Mar-2019
• UCCX & SocialMiner: Facebook Messenger Integration and Post Chat Rating Log Analysis 25-Jan-2019
• UCCX & SocialMiner: Bubble Chat and Post Chat Rating Log Analysis 23-Jan-2019
• Troubleshoot RTMT Certificate Errors on Finesse, VVB and UCCX 07-Nov-2018
• Troubleshoot Attachment Sizes in UCCX and SM Integrations 05-Nov-2018
• Identify Context Service Status in UCCX 11-Oct-2018
• Troubleshoot CAD and Finesse Desktop Login Issues Related to JTAPI Error 12-Sep-2018
• UCCX Licensing Basics 23-Aug-2018

White Papers

Unified Communications

• Work-from-Home Solution Deployment Guide White Paper 09-Jul-2020

Translated End-User Guides

Cisco Unified Contact Center Express 12.0(1)

• Guide d'utilisation des rapports Cisco Unified Contact Center Express, version 12.0(1) 12-Jan-2019 (PDF - 5 MB)
• Guide de l'utilisateur du bureau Finesse des agents et superviseurs pour Cisco Unified Contact Center Express, version 12.0(1) 12-Jan-2019 (PDF - 4 MB)