Case Study: Midco

Connecting communities and employees

Midco, a leading service provider in the US Midwest, trusts Cisco service provider and collaboration solutions to bring people together across rural communities and within the company.

Cisco Webex case study

Who is Midco?

Industry: Service provider

Location: Sioux Falls, South Dakota

Size: 1,600 employees

Website: midco.com

Summary

Challenges

  • Cost-effectively extend high-speed internet to rural customers
  • Increase flexibility to scale services and meet growing customer demand
  • Reduce upfront costs
  • Siloed video conferencing and instant messaging inside Midco hindered collaboration
  • Difficulty connecting to internal meetings
  • Frustration with the technology often made users abandon it

Results

  • High-speed internet supports telehealth, education, small business, and work-from-home
  • Licensing and investment are tied to usage
  • Service delivery is accelerated and scalable, with simplified CapEx and OpEx planning
  • Video conferencing between teams and across locations speeds collaboration
  • Cisco Webex usage increased by 110 percent over six months
  • Meeting times reduced, on average, from 60 to 30 minutes