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Services and Support for Integration

A single, seamless interface for former Viptela partners and customers to open or manage service renewals and requests.

Welcome to Cisco Services! We value your business and are excited to enable you to quote, order, and manage service renewals for Cisco SD-WAN. We take pride in offering you award winning support tools, software support, access to Cisco technology experts, and an extensive knowledge base.

Read the customer Q&As for commonly asked questions regarding Cisco Service offers, technical support, and more.

Create a Technical Assistance Center (TAC) Request

  • To open a TAC request, first register for a Cisco.com user ID. Your contract number should be associated with a Cisco.com user ID. You can do so by visiting the "Access" tab in your Cisco Account Profile. If you don't know your contract number, please contact your Cisco partner or account representative.
  • Once you have a Cisco.com user ID, you can initiate or check on the status of a support case online, by email, or by contacting the TAC by phone:
  • For additional information on obtaining technical support through the TAC, please consult the Technical Support Reference Guide. (PDF - 1 MB)Adobe PDF file

Note: Customers or partners must have their Cisco service contract number, serial number or product family and a Cisco.com user ID when opening a case. When opening a software only case, use your software contract number or software subscription ID.

Manage Access to Cisco Services

The Cisco Service Access Management Tool (SAMT) Locked contenthelps Cisco partners and customers manage access to the services provided by their contracts (technical support/hardware replacement).

There are two ways to determine who has access to these services: Bill to ID or Contract Number.

  • To manage access by Bill to ID, the Bill to ID must be in an individual's Cisco.com profile and selected for support access. This will ensure that all the Contracts under the Bill to ID can be utilized for service.
  • To manage access by Contract Number, a Contract Number must be in an individual's Cisco.com profile in order for that individual to obtain service.

Learn more about the Cisco Service Access Management Tool.Locked content


Partners, please loginLocked content for additional information.