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Services and Support for Integration

Observable Networks customers should use the same process for support on installed Observable Networks products. Cisco Stealthwatch Cloud customers should use Cisco processes and tools for support.

Welcome to Cisco Services! We take pride in offering you award winning support tools, software support, access to Cisco technology experts, and an extensive knowledge base.

Note: Observable Networks customers and partners will receive support from Observable Networks until their contracts have been migrated to Cisco.

Read the Observable Networks services Q&As for commonly asked questions regarding Cisco Service offers, support, and more

Create a Technical Assistance Center (TAC) Request

  • To open a TAC request, you must first register for a Cisco.com user ID. Your contract number must be associated with a Cisco.com user ID. You can do so by visiting the "Access" tab in your Cisco.com Profile Manager. If you don’t know your contract number, please contact your Cisco partner or account representative.
  • Once you have a Cisco.com user ID, you may initiate or check on the status of a service request online or by email. Telephone support is not available.
  • For additional information on obtaining technical support through the TAC, please consult the Technical Support Reference Guide (PDF - 619 KB).

Note: Customers or partners must have their Cisco service contract number, serial number/product family and a Cisco.com user ID when opening a case.

Manage Access to Cisco Services

The Cisco Service Access Management Tool (SAMT)Locked content enables Cisco partners and customers to manage access to the services provided by their contracts (technical support/hardware replacement).

There are two ways to determine who has access to these services: Bill to ID or Contract Number.

  • To manage access by Bill to ID, the Bill to ID must be in an individual's Cisco.com profile and selected (enabled) for support access. This will ensure that all the Contracts under the Bill to ID can be utilized for service.
  • To manage access by Contract Number, a Contract Number must be in an individual's Cisco.com profile in order for that individual to be able to obtain service.

Learn more about the Cisco Service Access Management Tool Locked content.

Customer Service and Support

Phone: 1 314 899-9284

Email: support@observable.net

Monday - Friday 8:00 AM - 5:00 PM CST