Services and Support for Integration

A single, seamless interface for BroadSoft partners and customers to open or manage support requests.

Welcome to Cisco Customer Experience. We take pride in offering you award winning support tools, software support, access to Cisco technology experts, and an extensive knowledge base.

Create a Technical Assistance Center (TAC) Request

  • To open a TAC request, you must first register for a user ID. Your contract number must be associated with a user ID. You can do so by visiting the "Access" tab in your Cisco Account Profile. If you don't know your contract number, please contact your Cisco partner or account representative.
  • Once you have a user ID, you can initiate or check on the status of a support case online, by email, or by contacting the TAC by phone:
  • For additional information on obtaining technical support through the TAC, please consult the appropriate Technical Support Reference Guide found on the Support Resources tab.


  • Customers or partners using contract numbers for support must have their Cisco service contract number, product family, and a user ID when opening a case.
  • Customers or partners using Smart Accounts for support must have a user ID and product family and when opening a case.
    • BroadSoft customers and partners that created their user ID by October 31, 2020 were automatically added to the Smart Account and Virtual Accounts. Customers and partners that created their user ID after October 31, 2020 will need to request access to the Smart Account using the company email domain. The request should include the names of the Virtual Accounts to which you require access.

Manage Access to Cisco Services

The Cisco Service Access Management Tool (SAMT) enables Cisco partners and customers to manage access to the services provided by their contracts (technical support/hardware replacement).

There are two ways to determine who has access to these services: Bill to ID or Contract Number.

  • To manage access by Bill to ID, the Bill to ID must be in an individual's profile and selected (enabled) for support access. This will ensure that all the Contracts under the Bill to ID can be utilized for service.
  • To manage access by Contract Number, a Contract Number must be in an individual's profile in order for that individual to be able to obtain service.

Learn more about the Cisco Service Access Management Tool.

Partners, please loginLocked content for additional information.