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Services and Support for Integration

A single, seamless interface for BroadSoft partners and customers to open or manage support requests.

We value your business and are excited that Cisco BroadWorks products and services are now available to order and renew on the Cisco global price list. We take pride in offering you award winning support tools, software support, access to Cisco technology experts, and an extensive knowledge base.

Cisco BroadWorks and legacy BroadSoft products support resources

Cisco Webex Contact Center and Cisco Webex Calling support resources

Create a Technical Assistance Center (TAC) Request

  • To open a TAC request, you must first register for a Cisco.com user ID. Your contract number must be associated with a Cisco.com user ID. You can do so by visiting the "Access" tab in your Cisco Account Profile. If you don't know your contract number, please contact your Cisco partner or account representative.
  • Once you have a Cisco.com user ID, you can initiate or check on the status of a support case online, by email, or by contacting the TAC by phone:
  • For additional information on obtaining technical support through the TAC, please consult the appropriate Technical Support Reference Guide found on the Support Resources tab.

Note:

  • Customers or partners using contract numbers for support must have their Cisco service contract number, product family, and a Cisco.com user ID when opening a case.
  • Customers or partners using Smart Accounts for support must have a Cisco.com user ID and product family and when opening a case.
    • BroadSoft customers and partners that created their Cisco.com user ID by October 31, 2020 were automatically added to the Smart Account and Virtual Accounts. Customers and partners that created their Cisco.com user ID after October 31, 2020 will need to request access to the Smart Account using the company email domain. The request should include the names of the Virtual Accounts to which you require access.

Manage Access to Cisco Services

The Cisco Service Access Management Tool (SAMT) enables Cisco partners and customers to manage access to the services provided by their contracts (technical support/hardware replacement).

There are two ways to determine who has access to these services: Bill to ID or Contract Number.

  • To manage access by Bill to ID, the Bill to ID must be in an individual's Cisco.com profile and selected (enabled) for support access. This will ensure that all the Contracts under the Bill to ID can be utilized for service.
  • To manage access by Contract Number, a Contract Number must be in an individual's Cisco.com profile in order for that individual to be able to obtain service.

Learn more about the Cisco Service Access Management Tool.

Partners, please loginLocked content for additional information.