Partners and customers use existing BroadSoft support processes for products purchased from BroadSoft, and use Cisco support tools for products purchased from Cisco.
We value your business and are excited to enable you to quote, order, and manage renewals for Cisco Collaboration products. We take pride in offering you award winning support tools, software support, access to Cisco technology experts, and an extensive knowledge base.
Note: for products purchased from BroadSoft, customers and partners will continue to access technical support using BroadSoft.tools and processes.
Note: Customers or partners must have their Cisco service contract number, serial number or product family, and a Cisco.com user ID when opening a case.
The Cisco Service Access Management Tool (SAMT) enables Cisco partners and customers to manage access to the services provided by their contracts (technical support/hardware replacement).
There are two ways to determine who has access to these services: Bill to ID or Contract Number.
Learn more about the Cisco Service Access Management Tool.
Partners, please login for additional information.