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Services and Support for Integration

Partners and customers use existing BroadSoft support processes for products purchased from BroadSoft, and use Cisco support tools for products purchased from Cisco.

    We value your business and are excited to enable you to quote, order, and manage renewals for Cisco Collaboration products. We take pride in offering you award winning support tools, software support, access to Cisco technology experts, and an extensive knowledge base.

    Note: for products purchased from BroadSoft, customers and partners will continue to access technical support using BroadSoft.tools and processes.

    For products purchased from BroadSoft, customers and partners will continue to access technical support using BroadSoft.tools and processes.

    Online Support

    Support phone numbers are provided on the online support portals.

    Create a Technical Assistance Center (TAC) Request

    • To open a TAC request, you must first register for a Cisco.com user ID. Your contract number must be associated with a Cisco.com user ID. You can do so by visiting the "Access" tab in your Cisco Account Profile. If you don't know your contract number, please contact your Cisco partner or account representative.
    • Once you have a Cisco.com user ID, you can initiate or check on the status of a support case online, by email, or by contacting the TAC by phone:
    • For additional information on obtaining technical support through the TAC, please consult the Technical Support Reference Guide

    Note: Customers or partners must have their Cisco service contract number, serial number or product family, and a Cisco.com user ID when opening a case.

    Manage Access to Cisco Services

    The Cisco Service Access Management Tool (SAMT) enables Cisco partners and customers to manage access to the services provided by their contracts (technical support/hardware replacement).

    There are two ways to determine who has access to these services: Bill to ID or Contract Number.

    • To manage access by Bill to ID, the Bill to ID must be in an individual's Cisco.com profile and selected (enabled) for support access. This will ensure that all the Contracts under the Bill to ID can be utilized for service.
    • To manage access by Contract Number, a Contract Number must be in an individual's Cisco.com profile in order for that individual to be able to obtain service.

    Learn more about the Cisco Service Access Management Tool.

    Partners, please loginLocked content for additional information.