Manage Client Security in Minutes

Cisco Secure Managed Service Provider (MSP) streamlines how security products are bought.

How it works

Get ready to deploy SaaS security products that protect your customers and enable streamlined onboarding, with 24/7 access to dedicated support. Just follow the instructions below to make it happen.

Register online

First, register and sign up to become an MSP partner in Secure MSP center.

Order and buy direct

Second, directly purchase licenses for the SaaS-based security products you need.

Set up payment

Third, easily set up direct, monthly payments to buy and access products from one simple to manage location.

Features

Cisco Umbrella: DNS Security Essentials

Cisco Umbrella: DNS Security Advantage

Expand all

Package features

Protects users on the corporate network through integration with networking devices.
Protects off-network users through integration with Cisco AnyConnect or standalone roaming client.
Blocks domains associated with malware, phishing, botnets, and other threats.
Performs web filtering by domain and domain category.
Discovers and blocks shadow IT based on domains.
Creates policies and views reports by user with Active Directory integration.
Integrates with existing tools and workflows with APIs for enforcement, reporting, management, and deployment.
Integrated with Cisco SecureX to aggregate actively across Cisco products.
Retains logs with Amazon Web Services integration using customer-managed or Cisco-managed S3 buckets.

Selective proxy

Has proxy risky domains for URL and file inspection using antivirus engines and Cisco Secure Endpoint.
Decrypts and inspects SSL (HTTPS) traffic associated with risky domains using selective proxy.

Umbrella Investigate

Accesses Umbrella Investigate's web console for deeper context during investigations.
Uses the Investigate on-demand enrichment API to enrich other tools/systems with domain URL, IP, and file threat intelligence.

Key Secure MSP resources

Start with Secure MSP Center (3:26)

Our demo shows how simple it is to sign up for Cisco Secure MSP Center and easily buy SaaS products.

ThreatWise TV overview (5:08)

Watch how the simplified Secure MSP Center allows for signup and customer provisioning in minutes. 

Simplifying SaaS for MSPs (1:01:00)

Watch how MSPs looking for a more effective approach that also contributes to revenue growth will benefit from Secure MSP Center.

Cisco Secure MSP blog

Learn how you can simplify software-as-a-service (SaaS) security for MSPs.

Cisco Secure MSP infographic

Explore how the Secure MSP program simplifies the buying experience for your SMB customers.

Security Outcomes Report, Volume 3

Uncover how security pros are approaching security resilience with ease and confidence in the face of rapid, disruptive change.

Support

Support for MSPs (not end users)

For both Essentials and Advantage packages

Umbrella software support service 
Technical support coverage
Response time
Case severity levels 1-2
Case severity levels 3-4

24x7 via phone and web

 Within 30 minutes Within 2 hours

Secure MSP center support service

 

 

Email msp@cisco.com
Non-technical support coverage
Response time
Monday through Friday, 9:00 a.m.-5:00 p.m. EST, except U.S. holidays  Within 8 hours

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The following definitions apply to support coverage:

  • Response time means the time between case submission in the case management system and contact by a support engineer. 

  • Severity 1 means DNS Security is unavailable or down or there is a critical impact to a significant impact to the Case Submitter's business operation. Case Submitter and Cisco both will commit full-time resources to resolve the situation. 

  • Severity 2 means DNS Security is degraded or significant aspects of the Case Submitter's business operation are negatively impacted by unacceptable software performance. The Case Submitter and Cisco both will commit full-time resources during Standard Business Hours to resolve the situation. 

  • Severity 3 means DNS Security is impaired, although most business operations remain functional. The Case Submitter and Cisco both are willing to commit resources during Standard Business Hours to resolve the situation. 

  • Severity 4 means minor intermittent functionality or performance issue, or information is required on DNS Security. There is little or no impact to the Case Submitter's business operation. The Case Submitter and Cisco both are willing to provide resources during Standard Business Hours to provide assistance or information as requested.