Webex Contact Center Enterprise

Feature-rich, cloud contact center for large enterprises

Webex Contact Center Enterprise provides a comprehensive, customizable, highly secure cloud solution to meet the complex needs of the world's largest contact centers.

It is extensible via open APIs and add-on options and backed by Webex's renowned security and support. Webex Contact Center Enterprise opens a path to the cloud for even the most business-critical contact centers.

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Why Webex Contact Center Enterprise?

Enterprise scale

With support for up to 36,000 concurrent agents, Webex Contact Center Enterprise has the scale, security, and features to meet the needs of enterprise cloud contact centers.

Cisco-backed solution

As part of Cisco's global data centers and cloud infrastructure, this solution adheres to Cisco's market-leading security and privacy standards.

Cloud-based platform

Built on the Webex Platform, an open, flexible, multitenant cloud infrastructure that offers feature agility, innovation, and integration with other cloud applications.

Customizable and extensible

Integrate your contact center with other Webex applications and cloud applications such as business-critical CRM and WFO platforms.

Optimized user experience

A sophisticated and intuitive administration portal puts contact center management in the hands of the business and unburdens critical technical resources.

Rapid deployment option

Our quick deploy solution allows organizations to quickly and cost-effectively deploy an enterprise-grade cloud contact center software in 10 business days or less.  

A seamless path to cloud for Contact Center Enterprise customers

Seamlessly migrate your on-premises contact center solution to the cloud, to gain access to new innovation and cloud services, without any disruption or retraining for your agents. Protect your investment and migrate at your pace with Cisco Flex Plan.

Features

Best of breed cloud delivery, for secure flexibility.

Multi-tenant cloud for velocity

  • Omni-channel
  • Webex Experience Management
  • Workforce Optimization (WFO)
  • AI agent assistance
  • Conversational AI
  • CRM connectors
  • Single pane of glass administration portal
  • Team collaboration
  • Outbound campaign management 

Dedicated instance cloud for control

  • Automatic call distribution (ACD)
  • Calling and voicemail
  • Integrated voice portal
  • Agent and supervisor desktop
  • APIs
  • Reporting and analytics

Authorized for FedRAMP®

Webex Contact Center Enterprise is authorized for FedRAMP® giving U.S. State and Federal governments the ability to deploy a modern, secure, scalable, and flexible platform backed by Cisco.

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