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Updated:January 22, 2009
Document ID:1474056995159198
Bias-Free Language
The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
5-Line Business IP Phone with Enhanced Connectivity and Media for a New Level of Small Business User Experience
Highlights
• Full-featured and stylish 5-line business IP phone supporting up to two SPA500S (32 button) expansion modules
• Enhanced connectivity, with Power over Ethernet, 802.11g Wi-Fi client mode, and Bluetooth headset support
• Graphic-rich, high-resolution 3.2-inch QVGA 320 x 240 color screen
• Simple, easy, and highly secure wireless setup with industry-standard push-button WPS and quick provisioning capabilities for mass-scale service provider activation
• Embedded SSL VPN client for secure phone connectivity to your IPPBX over any public internet connection
• Support for multimedia functions, such as playing MP3's, displaying digital photos, viewing RSS feeds, and displaying video surveillance camera streams
• Multi feature support, such as caller ID, call forwarding, call transfer, 3-way conferencing, call parking, call history, phonebook, and built-in full-duplex speakerphone
• Supports both SIP with SPA9000 or leading third party call control platforms and SPCP Protocols with Cisco Unified Communication 500 Series
Figure 1. Cisco SPA525G 5-Line IP Phone with Color Display
Product Overview
The Cisco SPA525G 5-Line IP Phone with Color Display (Figure 1) is an excellent choice for businesses that require an enhanced user experience with a hosted IP telephony service, an IP private branch exchange (PBX), or a large-scale IP Centrex deployment. The SPA525G uses industry-leading SPA voice over IP (VoIP) technology from Cisco, with high-quality hardware providing additional connectivity via Bluetooth for headset connectivity, Power over Ethernet (PoE) (802.3af), or a Wireless-G client (802.11g).
Standard features on the Cisco SPA525G include five active lines, VLAN-capable dual switched Ethernet ports, 802.3af PoE support, a 3.2-inch QVGA color display, a full-duplex, high-quality speakerphone, a Bluetooth interface for headset connectivity, a Wireless-G (802.11g) client, a 2.5-mm stereo headset port, and a USB 2.0 host port. Each line can be configured independently to use a unique phone number (or extension) or can use a shared number that is assigned to multiple phones. The power supply for the SPA525G is sold separately. The optional SPA500S 32-Button Attendant Console adds up to 64 buttons for receptionist applications.
The Cisco SPA525G IP Phone continues to improve the user experience with VPN and video surveillance applications. The SPA525G comes with an embedded VPN client that allows remote users to securely connect to their phone system and make calls over the Internet, without the need of additional hardware. The SPA525G IP Phone also provides users the ability to view video feeds from Cisco PVC2300 video surveillance cameras, allowing users to quickly see different locations around the business in order to improve physical security. The SPA525G is part of the SPA500 Series IP Phones that are a robust portfolio of small business phones that provide a rich user experience with HD voice, on-phone applications, and intuitive menu options.
The Cisco SPA525G provides encrypted signaling, media, and provisioning information, using state-of-the-art technologies such as Session Initiation Protocol (SIP) over Transport Layer Security (TLS), Secure RTP, and HTTPS/SSL to secure communications between the user and service provider. Cisco SPA Secure Remote Provisioning provides a highly secure mechanism for the service provider to remotely manage the phone/user configuration and the device software upgrades.
The Cisco SPA525G IP Phone can also be used with productivity-enhancing features such as VoiceView Express, and Cisco XML Applications when interfacing with Cisco Unified Communication 500 Series in SPCP Mode.
Features
The Cisco SPA525G IP phone can easily grow with your business. New features can be added to the phone over time via firmware updates. New employees or employees who need to move locations can simply plug in their preconfigured phones anywhere on the network, and the network will recognize the change. The phone also provides the option for wireless network connectivity, providing unrestricted placement.
Tables 1 through 4 present the features, specifications, and compliance information for the Cisco SPA525G 5-Line IP Phone with Color Display. Table 5 provides ordering information, and Table 6 lists optional accessories for these phones.
Table 1. Features
Feature
Benefit
Lighted line keys
5 illuminated call appearance line buttons with tricolor LEDs
Hold key
Puts current call on hold
Voicemail key
One button access to voicemail
Menu key
Accesses Call History, Directory, Speed Dials, MP3 Player, Web Applications, User Preferences, Network Configuration, Device Administration and Status
Lighted mute key
Lights up red when the call is on mute, and turns off when mute is removed
Lighted headset key
Lights up when pressed and using a Bluetooth or 2.5-mm headset for hands-free calling
Lighted speakerphone key
Activates full-duplex speakerphone; stays lit while speakerphone is on
Lighted message waiting indicator
Lights when there is new voicemail; visible on the phone chassis above the LCD screen; stays lit until the new voicemail has been processed by the user
Graphical display
Color 3.2-in. QVGA (320 x 240) LCD graphical display
5-way navigational buttons
Navigating menus and multimedia applications
4 soft-key buttons
Dynamically present calling options to the user
Network features
Cisco Discovery Protocol, IEEE 802.1p/Q
Wi-Fi
802.11b/g, Wi-Fi Multimedia (WMM) (802.11e)
Wi-Fi security
• Wired Equivalent Privacy (WEP), 64 or 128 bit
• Wi-Fi Protected Access (WPA), Personal and Enterprise
• WPA2, Personal and Enterprise
• Wi-Fi Protected Setup (WPS)
Ethernet switch
10/100 PC switch port enables LAN connectivity to a co-located PC. The system administrator can designate separate VLANs (802.1Q) for the PC and Cisco IP phones, providing improved security and reliability of voice and data traffic. 802.3af PoE WAN port.
Volume control
Volume-control toggle provides easy decibel-level adjustments of the handset, monitor speaker, and ringer.
Applications
• Customizable screen saver on phone display (Photo Album)
• Music player (MP3)
• RSS web services
• Cisco Monitor View
• SIP third-party call control for server-based applications
• Lightweight Directory Access Protocol (LDAP) and Cisco XML-based corporate directory support
Call control and audio features
• Call hold
• Music on hold**
• Call waiting
• Caller ID name and number and outbound caller ID blocking
• Caller ID mapping for incoming calls
• Outbound caller ID blocking
• Call transfer-attended or blind
• Call conferencing-hosted (N-party) or local (3-party)
• Call forwarding-unconditional, no answer, on busy
• Visual voice message waiting indicator (VMWI)
• Shared/bridge line appearance**
• Call pickup-selective and group**
• Call park and unpark**
• Call back on busy
• Call blocking-anonymous and selective
• Do not disturb
• Intercom**
• Group paging**
• Extension mobility**
• Configurable dial/numbering plan support with interdigit timers-per line
• URL (IP) dialing support
• Distinctive ringing based on calling and called number
• Supplementary services feature activation codes
• Supplementary services announcements codes
• Configurable supplementary services soft keys
• Individual volume setting per each audio path (headset/handset/speaker)
**Feature requires support by SIP/SPCP client management server.
Signaling protocol support
• Smart Phone Control Protocol (SPCP)
• SIP version 2
Voice features
• SIP proxy redundancy-dynamic via DNS SRV, A records
• Reregistration with primary SIP proxy server
• SIP support in network address translation (NAT) networks (including simple traversal [STUN])
• Point-to-Point Protocol over Ethernet (PPoE) client (RFC 2516)
• Internet Control Message Protocol (ICMP) (RFC 792)
• TCP (RFC 793)
• User Datagram Protocol (UDP) (RFC 768)
• Real Time Protocol (RTP) (RFC 1889, 1890)
• Real Time Control Protocol (RTCP) (RFC 1889)
• Differentiated Services (DiffServ) (RFC 2475), type of service (ToS) (RFC 791, 1349)
• VLAN tagging 802.1p/Q
• Simple Network Time Protocol (SNTP) (RFC 2030)
Security
• Password-protected system reset to factory default
• Password-protected administrator and user access authority
• HTTPS with factory-installed client certificate
• HTTP digest-encrypted authentication via MD5 (RFC 1321)
• Up to 256-bit Advanced Encryption Standard (AES) encryption
• SIP over TLS for signaling encryption
• SSL VPN
• Secure RTP for media encryption
Provisioning, administration, and maintenance
• Web browser administration and configuration via integrated web server
• Automated provisioning and upgrade via HTTPS, HTTP, or (TFTP)
• Asynchronous notification of upgrade availability via NOTIFY
• Nonintrusive, in-service upgrades
• Report generation and event logging
• Stats in BYE message
• RTP media loopback for quality of service (QoS) monitoring
• Syslog and debug server records-per-line configurable
Table 2. Physical Specifications
Feature
Benefit
Dimensions (H x W x D)
• 8.4 x 8.3 x 1.7 in
• 214 x 212 x 44 mm
Weight
• 0.9 kg
• 2.0 lb
• 32.8 oz
Phone casing composition
Acrylonitrile butadiene styrene (ABS) plastic in textured dark gray with silver-colored bezel
Table 3. Environmental
Feature
Benefit
Operating temperature
32°F to 113°F (0° to 45°C)
Relative humidity
5% to 95% noncondensing, operating and nonoperating
Storage temperature
-13° to 176°F (-25° to 80°C)
Table 4. Certification
Item
Description
Regulatory compliance
FCC, CE, C-Tick, Wi-Fi, hearing aid compatible (HAC), Reduction of Hazardous Substances (RoHS), Bluetooth
Safety
• UL 60950
• C-UL 60950
• EN 60950
• IEC 60950
Electromagnetic compatibility
• FCC Part 15 (CFR 4) Class B
• ICES-003 Class B
• EN 55022 Class B
• CISPR 22 Class B
• CISPR 24
• EN 55024
• EN 50082-1
• EN 61000-3-2
• EN 61000-3-3
• EN 61000-6-1
Telecom
FCC Part 68 (CFR47) HAC
Table 5. Ordering Information
Part Number
Description
SPA525G
Cisco Small Business Pro SPA525G
SPA525G-RC
Cisco Small Business Pro SPA525G RC SKU (RC-Remote Customization)
CON-SBS-SVC1
3-year Cisco Small Business Support Service
Table 6. Optional Accessories
Part Number
Description
MB100
Wall-mount brackets for SPA5xx, CP5xx and SPA9xx
PA100-NA
Power supply for SPA5xx, CP5xx and SPA9xx-5V/2A (NA Style Plug)
PA100-UK
Power supply for SPA5xx, CP5xx and SPA9xx-5V/2A (UK Style Plug)
PA100-EU
Power supply for SPA5xx, CP5xx and SPA9xx-5V/2A (EU Style Plug)
PA100-AU
Power supply for SPA5xx, CP5xx and SPA9xx-5V/2A (AU Style Plug)
SPA500S
2-button attendant console for Cisco SPA 500 Series IP Phones
Service and Support
The Cisco Small Business Support Service provides three years affordable peace of mind coverage, to help protect your investment and derive maximum value from your Cisco Small Business solution. The subscription-based service offers software updates, telephone and online chat access to the Cisco Small Business Support Center, and next business day hardware replacement.
Cisco Small Business products are supported by professionals in Cisco Small Business Support Center locations worldwide who are specifically trained to understand your needs. The Cisco Small Business Support Community, an online forum, enables you to collaborate with your peers and reach Cisco technical experts for support information.
Warranty
This Cisco Small Business
product is covered by a Cisco 1-year limited hardware warranty with return to factory
replacement and a 90-day limited software warranty
. In addition, Cisco offers software updates for bug fixes for the warranty term, and telephone and online chat technical support at no charge for the first 12 months following the date of purchase. To download software updates, go to:
http://www.cisco.com/cisco/web/download/index.html.
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