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EOL13832
Cisco announces the end-of-sale and end-of life dates for the Cisco Unified Workspace for Partners (CUWP), On-premises. The last day to order the affected product(s) is May 15, 2021 . Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts, support will be available under the terms and conditions of customers' service contract.
Customers are encouraged to migrate to FLEX Calling and/or FLEX Contact Center. The links to the ordering guides for FLEX subscription and FLEX Contact Center are below.
Cisco Collaboration Flex Plan Ordering Guide: https://www.cisco.com/c/en/us/products/collateral/unified-communications/spark-flex-plan/guide-c07-744224.html
Cisco Collaboration FLEX Plan Contact Center: https://www.cisco.com/c/en/us/products/collateral/customer-collaboration/guide-c07-741219.html
Partners are recommended to purchase FLEX for internal use via the Cisco NFR Collaboration SaaS: https://www.cisco.com/c/en/us/partners/incentives/standard-not-for-resale.html#~enroll
Table 1. End-of-Life Milestones and Dates for the Cisco Unified Workspace for Partners (CUWP), On-premises
| Milestone |
Definition |
Date |
| End-of-Life Announcement Date |
The date the document that announces the end of sale and end of life of a product is distributed to the general public. |
April 15, 2021 |
| End-of-Sale Date : |
The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date. |
May 15, 2021 |
| Last Ship Date : |
The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time. |
May 15, 2021 |
| Last Date of Support : |
The last date to receive applicable service and support for the product as entitled by active service contracts or by warranty terms and conditions. After this date, all support services for the product are unavailable, and the product becomes obsolete. |
January 31, 2024 |
Table 2. Product Part Numbers Affected by This Announcement
| End-of-Sale Product Part Number |
Product Description |
Replacement Product Part Number |
Replacement Product Description |
Additional Information |
| R-CPW-BUNDLE-K9 |
CUWP UC for Partner Use |
There is currently no replacement product available for this product. |
- |
- |
| L-PC11X-ANALYT-CPW |
PC 11.x Analytics License for CUWP |
There is currently no replacement product available for this product. |
- |
- |
| L-PC11X-MASS-CPW |
PC 11.x Mass License for CUWP |
There is currently no replacement product available for this product. |
- |
- |
| L-PC11X-PROV-CPW |
PC 11.x Prov License for CUWP |
There is currently no replacement product available for this product. |
- |
- |
| L-PC12-PR-CPW-PUT= |
PC Provisioning-CWP-PUT-license |
There is currently no replacement product available for this product. |
- |
- |
| PC10X-CPWASSK9-PAK |
PC10.6 Assurance-Analytics Electronic License PAK CWP |
There is currently no replacement product available for this product. |
- |
- |
| PC10X-CPWPR-K9-PAK |
PC10.6 Provisioning License PAK for CUWP |
There is currently no replacement product available for this product. |
- |
- |
| PC11X-CPWASSK9-PAK |
PC11.X Assurance-Analytics Electronic Image/License PAK |
There is currently no replacement product available for this product. |
- |
- |
| PC11X-CPWPR-K9-PAK |
PC11.X Provisioning License PAK for CUWP |
There is currently no replacement product available for this product. |
- |
- |
| ADD-CPW-ORDER |
Add-On CUWP Order |
There is currently no replacement product available for this product. |
- |
- |
| CPW-25USR |
CUWP UC for Partner Use - 25 Users |
There is currently no replacement product available for this product. |
- |
- |
| CPW-CCX10-PRE-SVR |
CCX10.X PRE Server License |
There is currently no replacement product available for this product. |
- |
- |
| CPW-CCX10X-P-1AGT |
CUWP UC for Partner Use (Not ECS) - 1 CCX Prem Agt |
There is currently no replacement product available for this product. |
- |
- |
| CPW-CCX11X-P-1AGT |
CUWP UC for Partner Use (Not ECS) - 1 CCX Prem Agt |
There is currently no replacement product available for this product. |
- |
- |
| NEW-CPW-ORDER |
New or Reenrollment CUWP Order |
There is currently no replacement product available for this product. |
- |
- |
| UPDATE-CPW-ORDER |
Existing CUWP Feature Update Order |
There is currently no replacement product available for this product. |
- |
- |
| JABG-CPW-10SBL-K9= |
Jabber Guest for Cisco Partner Workspace 10 Session Bundle |
There is currently no replacement product available for this product. |
- |
- |
| R-CSR10.X-K9-NFR |
UC 10.X Partner Bundle NFR Kit-Orderable in Marketplace Only |
CSR12.X-K9-DLT |
UC 12.X Partner Demo/Lab/Training Kit-Marketplace Order Only |
- |
| R-CSR11.X-K9-DLT |
UC 11.X Partner Demo/Lab/Training Kit-Marketplace Order Only |
CSR12.X-K9-DLT |
UC 12.X Partner Demo/Lab/Training Kit-Marketplace Order Only |
- |
| R-CSR11.X-K9-DLT= |
UC 11.X Partner Demo/Lab/Training Kit-Marketplace Order Only |
CSR12.X-K9-DLT |
UC 12.X Partner Demo/Lab/Training Kit-Marketplace Order Only |
- |
| R-CSR11.X-K9-NFR |
UC 10.X Partner Bundle NFR Kit - Orderable Through Marketpla |
CSR12.X-K9-DLT |
UC 12.X Partner Demo/Lab/Training Kit-Marketplace Order Only |
Customers are encouraged to migrate to FLEX Calling and/or FLEX Contact Center. The links to the ordering guides for FLEX subscription and FLEX Contact Center are below.
Cisco Collaboration Flex Plan Ordering Guide: https://www.cisco.com/c/en/us/products/collateral/unified-communications/spark-flex-plan/guide-c07-744224.html
Cisco Collaboration FLEX Plan Contact Center: https://www.cisco.com/c/en/us/products/collateral/customer-collaboration/guide-c07-741219.html
Partners are recommended to purchase FLEX for internal use via the Cisco NFR Collaboration SaaS: https://www.cisco.com/c/en/us/partners/incentives/standard-not-for-resale.html#~enroll
Service prices for Cisco products are subject to change after the product End of Sale date.
For more information about the Cisco End-of-Life Policy, go to: http://www.cisco.com/en/US/products/products_end-of-life_policy.html
For more information about the Cisco Product Warranties, go to: http://www.cisco.com/en/US/products/prod_warranties_listing.html
To subscribe to receive end-of-life/end-of-sale information, go to: http://www.cisco.com/cisco/support/notifications.html
Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated document, please refer to the English version, which is considered authoritative.