Customer Experience Specialization

Develop your customer success practice

Develop new skillsets to drive recurring revenue and build a sustainable lifecycle practice. This specialization opens new opportunities for you to interact with customers, create value, and impact customer business outcomes.

Customer experience is a competitive differentiator

Customers are increasingly moving to software as a service (SaaS) and recurring offers, requiring them to work with trusted providers. This makes a focus on customer experience critical to your success. It also presents tremendous opportunity to deliver value-added services after the initial purchase. With this specialization, you can:

  • Sell more of your services
  • Differentiate with new lifecycle offers
  • Deliver new managed services
  • Increase product expansion
  • Improve renewal rates

Apply for a Customer Experience specialization

You must first become a Cisco partner.