Develop new skillsets to drive recurring revenue and build a sustainable lifecycle practice. These specializations open new opportunities for you to interact with customers, create value, and impact customer business outcomes.
Customers are increasingly moving to Software as a Service (SaaS) and recurring offers, requiring them to work with trusted providers to enable their digital transformation.
This makes a focus on customer experience critical to your success. It also presents tremendous opportunity to deliver value-added services after the initial purchase, helping customers achieve their business outcomes.
With these specializations, you can:
To get started, view our step by step journey map to help plan, build, scale and monetize a successful Customer Success practice.
All existing Lifecycle Advisor partners will be migrated into a predetermined level of the new Customer Experience Specialization and will remain in the specialization through September 30, 2020. As of October 1, 2020, you will need to renew your Customer Experience Specialization and ensure all current requirements are met.