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Get ready for Customer Success Practice Maturity requirements
The Cisco 360 Partner Program launches on January 25, 2026, with a simplified, holistic framework, focused on outcome-based metrics. Customer Success Practice Maturity assesses best practices that drive recurring revenue and software centric lifecycle practices. Familiarize yourself with the new Customer Success Practice Maturity requirements to ensure you’re ready for the launch.
Customer experience is a competitive differentiator
Customers are increasingly moving to software as a service (SaaS) and recurring offers, requiring them to work with trusted providers. This makes a focus on customer experience critical to your success. It also presents tremendous opportunity to deliver value-added services after the initial purchase. With the customer experience specialization, you can:
- Sell more of your services
- Differentiate with new lifecycle offers
- Deliver new managed services
- Increase product expansion
- Improve renewal rates
Customer Experience Specialization requirements
This specialization has two levels, each with its own set of requirements.
Customer Experience training
Cisco customer experience training and examinations prepare you for key roles in services or subscription-based organizations, including:
