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Case Study: Connected Cisco Store

Living lab for Cisco technology

When the Cisco Store was ready for a refresh, the team realized there was an opportunity to transform it into a living lab for Cisco‚Äôs latest technologies. By integrating Cisco technology with solutions from our vast partner ecosystem, the Connected Cisco Store became a place for employees, customers and partners to see Cisco technology come to life in a functioning retail environment.

Summary

Challenges

  • Develop a living lab to showcase and test the latest Cisco technology innovations.
  • Craft a best-in-class shopping experience for our tech-savvy employees, customers, and partners.
  • Leverage Cisco and Cisco's partner ecosystem to improve store operations and associate productivity, and enhance the customer experience.

Results

  • Built on existing Cisco operations, to create a technology showcase that everyone is familiar with: shopping.
  • RFID enabled smart inventory, fitting room and associate app provides a seamless customer experience and allows the associates to provide exceptional customer service.