Cisco works closely with partners to provide solutions that complement the accessibility and usability of Cisco Products and Solutions.
Tenacity partnered with Hamilton® CapTel® offers Internet Protocol (IP) Captioned Telephone Service that provides captions directly on the Cisco phone. Businesses can seamlessly integrate captions into their Cisco VoIP network, providing employees with hearing loss the efficiency and effectiveness of using their existing office telephone.
Captions are displayed in real-time, directly on the Cisco phone. Users can use existing features of the Cisco phone including transfer and conference. No need for analog lines supporting 3rd party phones that exist outside of Cisco Unified Communications Manager. The service includes a scalable virtual server that forwards audio to a Hamilton® CapTel® Captioning Assistant then sends text back to the Cisco phone. The deployment is quick and simple.
*Third-party trademarks mentioned are the property of their respective owners.
*Third-party charges may apply: the Hamilton CapTel phone requires telephone service and high-speed Internet access. Wi-Fi capable. FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. To learn more, visit fcc.gov. Third-party trademarks mentioned are the property of their respective owners. Copyright 2019 Hamilton Relay. Hamilton is a registered trademark of Nedelco, Inc. d/b/a/ Hamilton Telecommunications. CapTel is a registered trademark of Ultratec, Inc.
ZVRS changes the way deaf individuals communicate long distance with high-definition video. ZVRS provides an improved communications experience for deaf individuals. Rather than using TTY, deaf individuals can communicate using sign language and expression through high-definition (HD) video from Cisco DX70. ZVRS provides a more engaging communication experience for deaf individuals with video relay services.
ZVRS differentiates itself with 100 percent certified interpreters, 24-hour relay service, and HD video with flexible options to meet the needs of individual users. ZVRS chooses to provide its users with the Cisco DX70 for its comfortable display size as well as the reliability and stability of the video experience.
“With the DX70 and a Cisco network backbone in our call centers, we don’t have to worry about lost connections, connecting our customers in less than 30 seconds on average,” says Sherri Turpin, Chief Executive Officer. “We also are drawn to Cisco for the level of security it provides our business customers.”
accessaphone™ software applications engineered by Tenacity, an effective leader within the field of accessible telephony, provide a comprehensive list of Section 508 compliant communication interface options to control Cisco Unified IP Phones. Tenacity's Microsoft Windows® applications, include, but are not limited to, accessaphone and accessaphone ipTTY.
All accessaphone applications incorporate intuitive hotkeys to support individuals with cognitive impairments as well as alternative input devices for people with mobility impairments. For the organization, enterprise licensing creates a single entity-wide solution, with each individual's unique assistive technology (AT) needs matched by accessaphone built-in product/feature options.
Overhead paging often does not reach deaf employees, which compromises safety. Singlewire InformaCast helps ensure the safety of all employees by simultaneously sending an audible broadcast and text message to Cisco IP phones. In this way, the organization helps ensure that all employees have equal access to vital information about emergencies or network outages, for example. Administrators can select a prerecorded message or record a live broadcast, and send it to all phones or selected groups.
All Cisco IP hardware phones meet the US FCC Part 68 requirement of at least 12 dB of adjustable volume gain above the default call sound volume. But some users, such as those with significant hearing loss (even with the use of hearing aids) want more volume increase. In that case, Cisco recommends the use of third party "inline amplifier" that goes in the handset cord between the phone base and the handset. The best model currently for sale, based on our experience, is the Clarity HA40.