Cisco Service Expert Program (CSEP)

Module 3 of 12
Value of Service to Your Customer

Introduction

Network Downtime Impact on the Customer

Differences Between a Warranty and a Service Contract

Warranty Example

Warranty and Service Contract Impact on the Cost of Ownership

Benefits to the Customer of Buying Service

Benefits of a Network Lifecycle-Based Solution

Review Questions

Summary

Module 3: Value of Service to Your Customer

Warranty and Service Contract Impact on the Cost of Ownership

According to the Gartner Group, it is estimated that 20% of the total cost of ownership is the initial capital investment. The other 80% is made up of other costs including maintenance, upgrades, and management.



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