Service contracts, in contrast to warranties, can help ensure increased uptime, provide necessary software upgrades, and provide for the availability of technical assistance.

Take a look at some of the specific examples that easily demonstrate the differences between warranties and service contracts:

• Some service contracts offer 365x24x7 TAC support while a warranty offers TAC support only on three- and five-year warranties.
• Some service contracts offer parts replacement in 2+ hours while a warranty has a 10-day return-to-factory parts replacement.
• Some service contracts offer unlimited operating system software upgrades while a warranty offers bug fixes only.