The modules listed below will walk you through some of the key processes you'll need to understand in order to get technical support from Cisco.
Accessing Cisco Technical Services Overview (11:52)
Provides an overview of how to access Cisco Technical Services.
Cisco Support Website (10:28)
Highlights the Cisco Support Website tools and resources that can help you resolve product issues.
Cisco Technical Assistance Center (TAC) (12:46)
Describes the processes for engaging the Cisco Technical Assistance Center (TAC).
Support Case Management (5:52)
Outlines the steps, processes, and deliverables for TAC support cases.
Premium Services (11:23)
Learn how premium services such as Cisco Focused Technical Services and Cisco Remote Management
Services impact the service request process.
Service Supply Chain Delivery (13:57)
Outlines the process for securing hardware replacements.
Note: The Accessing Cisco Technical Services learning modules are best viewed in a display resolution of 1024x768 or higher.