May 2013
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Cisco Evolves Associate-Level Certifications

Tomorrow Starts Here –
Cisco Live 2013

Cisco Live, June 23-27, 2013, in Orlando, FL, is the premier educational event for Cisco customers covering topics ranging from deep-dive technical explorations to solving key business challenges. Register by June 21 and save.
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TAC-Authored Tech Docs

Steps To Optimize Your Network – An Introduction

Deploying a new technology? Make sure that you've considered the business services that must run over the network and built an effective foundation.
> Read on


Expert to Expert:

Why Does the ASA have xlate Entries with Idle Values Longer than the Configured Timeouts?

Administrators of Cisco ASAs are sometimes confused when they see active Port Address Translation (PAT xlate) entries with idle timers that are higher than the configured PAT timeout. In this doc, Cisco TAC expert Jay Johnston explains why this occurs and what commands can be run on the ASA to get more details about the translations and connections passing through the ASA.
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What do YOU want to ask a TAC engineer? Send your questions to If we publish an answer to your question, you'll see your name in print, impress your friends, and get some free stuff too!

TAC Tip:

UCS iSCSI Boot Configuration Example

This document from TAC expert Andreas Nikas details the steps needed to configure the UCS to boot from iSCSI using the Cisco VIC and provides a brief troubleshooting section. Andreas adds "This is great document to reference since it is based on the most common setup we see in our customers' environments."
> Get the facts

Chalk Talk:

Understanding IPIVR in an UCCE environment

In this month's Chalk talk, Abhiram Kramadhati discusses the basic concepts behind IPIVR implementation and troubleshooting tips.
> Tell me more


Migrate Your Applications from Frustration to Success
When applications fail, users blame IT. Get more benefits, including happier users, with applications migration and modernization services. Read how Cisco Services helped Microsoft Partner Solutions Center migrate in just one day.
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New Cisco Product Documentation Available Online
Check the May release for information about the latest documentation releases for Cisco products, including Cisco Identity Services Engine, Cisco Prime Optical, and Cisco WebEx Meetings Server.
> Start your search

Cisco Mobile Collaboration Management Service
Learn how to secure, manage, and enhance the collaboration experience on BYO and company-provided mobile devices with Cisco Mobile Collaboration Management Service.
> Learn more

Cisco Support Community Outlook Gadget
Do you frequently visit the Cisco Support Community to view the recent discussions? Our new gadget for Outlook users brings our latest community discussions contextually next to your Outlook conversations, all without having to leave your inbox. > Check it out

Cisco SMB Marketplace
Cisco SMB Customers can search for Cisco-branded products, services and solutions, manage transactions, post IT projects and shop in Partner's eStores. Cisco Certified Partners can create branded eStores, promote value-added services, and search for open IT projects. > Get the facts

Cisco ONA
Cisco ONA is a cloud-based service that allows organizations to leverage Data in Motion and measure employee collaboration through communication. MIT professor, Dr. Peter Gloor, shares his insights and motivations behind developing the tool. > Read the blog

Your Support Website: Open Support Cases On the Go
You can now open a support case, manage all your open cases and more from the Cisco Technical Support mobile app. > See what's in store for you


New documents or documents with major updates (italicized titles) published April 1 - 30, 2013

See a list of new and updated Security Advisories.

Cisco Interfaces and Modules

Tech Notes:
TAC - FWSM Traffic Capture
TAC - How to Configure Failover for Cisco Unified SIP Proxy

Cisco VPN Client

Tech Notes:
TAC - PKI Data Formats

Cloud and Systems Management

Configuration Example:
Sample Extension for Provisioning Additional Operating System Types


Tech Notes:
TAC - IOS IKEv2 Debugs for Site-to-Site VPN with PSKs

LAN Switching

Configuration Example:
TAC - 802.1x EAP-TLS with Binary Certificate Comparison from AD and NAM Profiles


Tech Notes:
TAC-Route Target Constraint

TAC - 6PE FAQ: Why Does 6PE Use Two MPLS Labels in the Data Plane?


Configuration Examples:
TAC - Anyconnect Start before Logon and RSA SDI Token

Tech Notes:
TAC - Wireless Mobility Connections Fail and Do Not Recover When ASA is Rebooted
TAC - IOS and IOS-XE NGE Support
TAC - HostScan Signature Verification Errors on Linux Problem Resolution
TAC - Apple iDevices and OSX Machines Do Not Display ISE or WLC Redirect Page Problem Resolution
TAC - Configure SCEP Support for BYOD
TAC - Inline TCP Session Tracking Mode on IPS

VPN, DNS Queries, and Operating System/Platform Variants

Servers/Unified Computing

Tech Note:
TAC - KVM Does Not Launch After Upgrade of UCS C220 M3 Servers to 1.5(1b) Problem Resolution
TAC - VMware Deployment Checklist for UCCE
TAC - UCS Appliance Port Connectivity and Troubleshooting


Tech Note:
TAC - Understand CoPP on Nexus 7000 Series Switches
TAC - Nexus 7000 Series Switch ACL Capture Example

Voice and Unified Communications

Configuration Examples:
TAC - Unity Connection AXL and LDAP Imported Users
TAC - Secure Cisco Unified CME with 3rd Party Certificates
TAC- Cius Corporate Directory Access
TAC- CUCM 9.x+ and ELM - License Upgrade and Installation

Tech Notes:
Cisco Unified IP Phone 7942/7945/7962/7965/7975 Firmware Upgrade from pre-8.3(3) to 9.3(1)
TAC - Cius Factory Reset
TAC - IP Phone via CUBE Falls to Toll-Free Numbers (Early Media Before Connect)
TAC - High Level View of Certificates and Authorities in CUCM
TAC - Mediatrace Used to Isolate Network Impairments
TAC - Duplicate c= Lines in SDP Cause Intermittent One-way Audio with Various ITSP(s)
TAC - Understand How Logical Partitioning Policies and Geolocations Work

TAC - Unity Connection FAQ: How do I bulk assign unified messaging in Cisco Unity Connection?


Tech Note:
TAC - TDM Circuit DSP Clocking, Slippage and Synchronization


Configuration Example:
TAC - NPS, Wireless LAN Controllers, and Wireless Networks
TAC - Wireless Control System and Network Control System Administration with ACS 5.x

Tech Note:
TAC - Site Survey Guidelines for WLAN Deployment
TAC-Cisco Unified Wireless QoS


Make Your Voice Heard

We're Listening

“We're Listening" is Cisco’s customer-facing blog series about customer pain points and actions Cisco is taking to resolve them. Check the most recent post about Investing in Reliability and Speed.

Cisco Seattle User Group

The Seattle Cisco User Group (SEACUG) provides a gathering place for Cisco professionals to network with each other and discuss Voice, UCS, Security, Routing and Switching, and the latest topics on collaboration. All are welcome to participate in our monthly meetings as well as online.


Register Today for These Cisco TechAdvantage Webinars


Cisco TechAdvantage Webinars are fun, free, and full of information! Join us June 4, 2013 - 8:00am PT/11:00am ET for "MAP: Solving IPv6 Deployment and IPv4 Address Exhaustion without Stateful CGN," which will explain MAP deployment scenarios, design alternatives, addressing plan, and configuration options.

Get the Most Value from your Network Investments


Learn how to improve all aspects of your core infrastructure and plan for future needs in this on-demand webcast from Forrester Consulting and Cisco.  Register now

Upcoming Ask the Expert Events from Cisco's Expert Corner

Engage, collaborate and co-create with our Cisco subject matter experts through interactive events.
• Configuration and Troubleshooting Fiber Channel over Ethernet - Starts May 6, 2013
• Single Sign On, Internet Reverse Proxy, Enterprise License Manager and Cisco WebEx Meetings Server - Starts May 6, 2013
• Cisco ASR 9000 Series Aggregation Services Routers Platform Architecture and Packet Forwarding - Starts May 14, 2013
• IP Multicast and MVPN - starts May 20, 2013

• (Russian) Configuration and Features of Border Gateway Protocol (BGP) Prefix-Independent Convergence - May 21, at 12:00 Moscow Time (10 a.m. CEST Brussels Time)
• (Japanese) Cisco Catalyst High CPU Troubleshooting Training  - May 28, 10am (JST), May 27, 6pm PST

Technology You Can Use from Geeks You Can Trust


Learn from your favorite geeks in these TechWiseTV features:
UA Series:
Mark your calendars for our five-part webinar series to learn how to create an effective, unified access strategy. Find out how to transform IT to better address the demands of BYOD and next-generation technology.
Activate the IT Transformation with Unified Access
Activate with Cisco Unified Access Part II: One Network Deep Dive
Activate with Cisco Unified Access Part III: Simplifying the Network Infrastructure

Hybrid Cloud - Learn how the Cisco Nexus 1000V InterCloud framework offers a strategy for the enterprise cloud journey.
Converged Wired and Wireless - Learn more about the unique ability of Cisco to converge wired and wireless network access.

Organizational Network Analysis Webinar - An X-Ray of Digital Communications Pathways


Join us June 6 and learn how ONA can be used to understand how your organization collaborates and identify key change agents to accelerate success in a change management program.

Contact Us

Send us your questions or comments.