TS News April 2013
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Cisco Evolves Associate-Level Certifications

Cisco Evolves Associate-Level Certifications

It's a big deal! Redesigned Cisco Associate-level certification programs include job-ready training, best practices and knowledge of cutting edge networking solutions.
> Learn more

TAC-Authored Tech Docs

TAC-Authored Tech Docs

Cisco TAC experts have been busy writing tech docs you value the most. Now find them easily in the Tech Docs section below, or search using the new TAC category on the TS newsletter website.
> Check it out


Expert to Expert:

How to Verify IPS Traffic Inspection and Signature Alerts

Now that the Cisco Intrusion Prevention System (IPS) has been installed, what are the next steps for verification of operation without waiting for the next attacker to try to compromise your network?

Cisco TAC experts, David Houck and Dustin Ralich provide the steps to use in order to verify the operation of an IPS sensor and signature test options in a production environment.
> Tell me more

What do YOU want to ask a TAC engineer? Send your questions to techsupportnews@cisco.com. If we publish an answer to your question, you'll see your name in print, impress your friends, and get some free stuff too!

TAC Tip:

SSLVPN with IP Phones

Looking for clarity with your SSLVPN IP Phone configurations? Three Cisco TAC specialists from the VPN and Voice teams (Nicholas Carrieri, William Bennett and Walter Lopez) present you with the first in a series of configuration and troubleshooting guides with in-depth description and line-by-line configuration to answer your questions and cover the vast majority of design scenarios.
> Get the facts

Chalk Talk:

Ten Things That Make NX-OS Awesome!

With 5 years of run-time under our collective belts we have had plenty of time to get familiar with NX-OS and its differences from IOS. From a user perspective, Ron Fuller talks about ten reasons why he loves using NX-OS and shows you some tricks that you'll like as well.
> Tell me more


New Cisco Product Documentation Available Online
Check the April release for information about the latest documentation releases for Cisco products, including Cisco ASR 5000, Cisco Prime Cable Provisioning, and Cisco Security Manager.
> Start your search

Announcing Cisco Software Central
Ordering, licensing and managing Cisco software just got easier with the launch of Cisco Software Central, which provides one-stop access to all of the information, tasks and tools you need throughout the software lifecycle.
> Order, Upgrade, Update

Expanded Cisco Warranty Coverage
Fans and power supplies are now covered under Cisco's Limited Lifetime Warranty (LLW) and Enhanced Limited Lifetime Warranty (ELLW) for as long as you own the product. > See the details

Cisco Debuts New e-Learning
Cisco now offers lab-centric e-learning. If you prefer self-study in the pursuit of your Cisco certifications, join us for a live webinar on April 25 to see all the features of the new Cisco E-Learning for ICND1 v2.0. > Learn more

Smart Call Home Video
Smart Call Home helps detect and resolve critical problems faster and with less effort through internal diagnostics and support automation. See how you can change the types of emails you receive from Smart Call Home, suppress notifications by type, and add or remove email addresses that receive notifications. > Watch video

Your Support Website: Try the Support Case Manager
Explore an easier way to create TAC support cases and check their status: Try the Support Case Manager before its official release. > Learn more


New documents or documents with major updates (italicized titles) published March 1 - 31, 2013

See a list of new and updated Security Advisories.

Cisco Interfaces and Modules

TAC - Firewall Services Module Memory Usage

Cisco IOS and NX-OS Software

Configuration Example:
TAC - Simultaneous Embedded Packet Capture from Two Interfaces

Cloud and Systems Management

Tech Notes:
TAC - Data Center Network Manager (DCNM) with SFTP Switch Configuration Backup
IAC 3.1.1 Error Messages Guide
Troubleshooting License Failures


Configuration Examples:
TAC - Nexus Integration with ACS 5.2
TAC - TACACS+ and RADIUS Attributes for Various Cisco and Non-Cisco Devices
TAC - FlexVPN VRF-Aware Remote Access
TAC - FlexVPN and Anyconnect IKEv2 Client
TAC - ASA HTTP URL Filter Functionality with Regex
TAC - Adaptive Security Appliance Equal Cost Multi-Path
TAC - DAP Advanced Functions
TAC - DNS Doctoring on ASA
TAC - FlexVPN Between a Router and an ASA with Next Generation Encryption
TAC - FlexVPN: IKEv2 with Built-in Windows Client and Certificate Authentication

Tech Notes:
TAC - ASA IKEv2 Debugs for Site-to-Site VPN with PSKs
TAC - Adaptive Security Appliance Interface Overrun Counter Errors
TAC - Differentiate Authentication Types on ASA Platforms for Policy Decisions on ISE
TAC - EzVPN-NEM to FlexVPN Migration Guide
TAC - The use of Local AAA Attribute List to Perform Dynamic Configuration on FlexVPN
TAC - EEM Scripts used to Troubleshoot Tunnel Flaps Caused by Invalid Security Parameter Indexes
TAC - IPsec %RECVD_PKT_INV_SPI Errors and Invalid SPI Recovery Feature Information
TAC - IKEv2 Packet Exchange and Protocol Level Debugging

TAC - What ASA License Is Needed for IP Phone and Mobile VPN Connections?
TAC - What does the "Free the flow created as result of packet injection" ASA teardown message mean?
TAC - ASA Syslog Message Displays "0" for Port Number
TAC - On the ASA, when should the write standby command be used and what happens when it is used?

Servers/Unified Computing

Configuration Examples:
TAC - LDAP Authentication Configuration Example for UCS Central

Tech Note:
TAC - SNMP Troubleshooting


Tech Note:
TAC - Capture Traffic with the vempkt Command on Nexus 1000V Series Switches

Voice and Unified Communications

Configuration Examples:
TAC - PCM Data/Audio Analysis Without Cisco Internal Decode
TAC - AnyConnect VPN Phone with Certificate Authentication
TAC - Commonly Supported Fax/Modem Call Flow

Tech Notes:
TAC - Unity Connection Release 9.x Licenses and ELM
TAC - Unity Connection Single Inbox Troubleshooting
TAC - Unified Communications Manager Business Edition 3000 Backup and Restore Procedures
TAC - Fax Error Correction Mode (ECM) Product


Tech Note:
TAC - CEoP/SAToP on Cisco Routing Platforms


Tech Note:
TAC - Web Authentication on WLAN Controller


Make Your Voice Heard

We're Listening

"We're Listening" is Cisco's customer-facing blog series about customer pain points and actions Cisco is taking to resolve them. Check out the most recent post about increasing efficiency in the technical assistance center.


Voice Lab Setup Webinar


Want to learn best practices for Voice Lab Setups? Join the authors of the CCNA Voice Portable Command Guide, Robert Cannistra and Michael Scheuing, for a free recorded webinar on the Cisco Learning Network.

Register Today for These Cisco TechAdvantage Webinars


Cisco TechAdvantage Webinars are fun, free, and full of information! Join us May 1st at 8am PST for “L2VPN in the Data Center,” which describes the motivation for using IP/MPLS technologies as a Data Center inter-connect technology.

Upcoming Ask the Expert Events from Cisco's Expert Corner

Engage, collaborate and co-create with our Cisco subject matter experts through interactive events.
Spanish - Automating Cisco IOS Vulnerability Assessment - Starts April 23, 2013
Automating Cisco IOS Software Vulnerability Assessment - Tuesday, April 23, 2013, at 7 am PDT (UTC -7 hours)
Tech Talk:
Understanding Cisco Unified Communications Security with Cisco expert Akhil Behl

Technology You Can Use from Geeks You Can Trust


Learn from your favorite geeks in these TechWiseTV features:
Diving Into Converged Access
Learn what converged access is, how it works, and how it can work for you.
Video Deployment Made Simple
Wherever you may be in your journey to video, let us help clear the path with four ways to design your network for video.
Networking 101: UCS (Video)
Get the real story on Cisco UCS and the overall goal of a unified data center. 

Collaboration Enabled: A Structured Approach to Drive Business Results


Join us May 8 for a live webcast event and learn how to increase your ROI on video collaboration technologies.

New Cisco Video, WebEx and UC Solutions Tech Webcast


Watch our technical briefing now to learn about the features and architecture that differentiate new Cisco video, WebEx and UC solutions.

Contact Us

Send us your questions or comments.