Technical Services Newsletter

New Products & Services

Here, you will find articles on the latest Cisco services and product offerings designed to make your network stronger and more reliable.


Cisco Technical Services Quick Start Guide Now Available

The Cisco Technical Services Quick Start Guide was created specifically to help you get the most from your Cisco Technical Services contract. It includes "how-to" instructions concerning your support services, such as how to register for a Cisco.com ID, how to open a TAC service request, and how to process an RMA.

Relevant service contracts include:

  • Cisco SMARTnet Service
  • Cisco Software Application Support Services
  • Cisco SP Base
  • Cisco Focused Technical Support
  • Cisco Services for Intrusion Prevention Systems (IPS)
  • Cisco Unified Communications Software Subscription

If you have purchased one of the above technical services contracts, this guide will be useful to you. Ask your Cisco representative or partner for a copy, or download a copy today.

Cisco Earns 2008 J.D. Power and Associates Certification

Cisco Technical Services has been recognized by J.D. Power and Associates for providing "An Outstanding Customer Service Experience." Cisco was the first global networking company recognized with this prestigious certification and for the third year in a row has been recognized for sustaining that excellence. Cisco Technical Services, part of the Customer Advocacy organization, earned the award for Outstanding Technology Service and Support and continued commitment to customer satisfaction.

The certification process is extremely rigorous, requiring companies to rank in the top 20 percent of the industry and pass an expert audit of their support policies and procedures. Service operations must show alignment to customer needs and be independently validated by feedback directly from Cisco customers who have used Cisco support services. Cisco passed with flying colors.

Industry recognition is one of the best ways to understand how we are serving our customers and setting the standard for service and support. "At Cisco, we strive to provide our customers with outstanding service and support on a global basis. At the end of the day, providing a superior customer experience is one of our most critical ma<rkers of success," said Joe Pinto, Senior Vice President of Technical Services for Cisco. "We believe our ability to sustain this certification for three years in a row further demonstrates our commitment to our customers."

The 2008 J.D. Power and Associates Certification for Technology Service and Support Excellence is one of the many industry awards and certifications that illustrate Cisco's commitment to enabling customer success with Cisco technology. Read about Cisco's other industry awards for embedded product support and outstanding support.

Learn more about Cisco Services today. J.D. Power and Associates 2008 Certified Technology Service and Support ProgramSM, developed in conjunction with SSPA. For more information, visit www.jdpower.com or www.thesspa.com.

New Cisco Product Documentation Available Online

"What's New in Cisco Product Documentation" is an online publication that provides information about the latest documentation releases for Cisco products. Updated monthly, this online publication is organized by product category to direct you quickly to the documentation for your products.

In addition to many new and revised documents, highlights of the August release include documentation for the following:

  • Cisco NAC Profiler, 2.1.8
  • CiscoView 6.1.8
  • CiscoWorks Assistant 1.1

View the latest release of "What's New in Cisco Product Documentation" online or as an RSS feed today.

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