Technical Services Newsletter

New Products & Services

Here, you will find articles on the latest Cisco services and product offerings designed to make your network stronger and more reliable.


SMARTnet and SP Base Get Even Smarter

Cisco Smart Call Home -- a new proactive service capability of Cisco SMARTnet and now SP Base Service -- promotes greater network availability through real-time troubleshooting and automated notifications. Smart Call Home is available at no additional cost when you have a service contract on Cisco 7600 Routers or Cat6500 Series Switches. This service capability will be added to other key Cisco products over time.

The Smart Call Home service capability combines with the Call Home IOS feature to provide a mechanism to generate, transport, store, process, and analyze device system messages and information.

Smart Call Home provides the following items:

  • Notifications and corrective action recommendations
  • Reports to the network administrators
  • The Cisco service contract and entitlement system for device registration and contract management
  • Automated service request creation to the Technical Assistance Center (TAC) tracking system with the ability to create and update service requests as an option in the corrective action recommendation process
  • Improved security options: information about a device that is communicating with Smart Call Home's back-end systems may be sent encrypted over the Internet, and the network administrator may access the device information and event history using the Smart Call Home Web Application over a secure connection

Find out how to start using Cisco Smart Call Home.

New Cisco Product Documentation Available Online

"What's New in Cisco Product Documentation" is an online publication that provides information about the latest documentation releases for Cisco products. Updated monthly, this online publication is organized by product category to direct you quickly to the documentation for your products.

In addition to many new Cisco IOS XR software documents, highlights of the January release include documentation for the following:

  • Cisco Broadband Access Center, 4.0
  • Cisco MPLS Assurance Manager, 1.0
  • Cisco Network Registrar, 7.0
  • Cisco Transport Manager, 8.5

Remember, "What's New in Cisco Product Documentation" is also available as an RSS feed.

View the latest release of "What's New in Cisco Product Documentation" today.

New Products & Services Archives
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