Technical Services News - October 2012

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October 2012 Enterprise Edition

IPv6 in the Enterprise Data Center – Why is it important?

The longer you wait, the less time you have to easily develop IPv6 architecture and enjoy the peace of mind that things are done right.
> Figure out how


What's New in Collaboration?

Empower your employees to engage in ways that help them evolve into collaborative innovators for your business.
> Watch now


Expert to Expert:


What to Do if You Think You Are Running into a Bug
What do you do if you think you're running into a bug? Cisco makes it possible for you to report bugs yourself. Learn how, and find out how your contributions help us improve our software.

> Find out how

What do YOU want to ask a TAC engineer? Send your questions to If we publish an answer to your question, you'll see your name in print, impress your friends, and get some free stuff too!


TAC Tip:


ASA Threat Detection Functionality and Configuration
We often see issues where threat-detection is blamed for traffic failures through the ASA due to a lack of understanding and detailed documentation on how the feature actually works. This document by Cisco TAC Engineer Michael Robertson helps you understand and customize the feature for your environment, and provide guidance on what to do with the data collected by the firewall.

> Check it out


Chalk Talk:


An Insight to Cisco IP Telephony Security Controls
To secure a Cisco IP Telephony network, it is essential to know the possible points of breach and which security controls can contain or deter attacks at various attack vectors. In this article, Akhil Behl gives insight to various security controls pertinent to a Cisco IP Telephony network that can be leveraged to build an end-to-end secure Cisco IP Telephony network adopting defense-in-depth approach.

> Get the facts


Cisco Build and Price Gives Customers Access to Blade Server and Rack Server Prices
Cisco's new online presence called “Cisco Build and Price“, offers direct access to blade server pricing and rack server pricing.
> Read the blog

Now Available, Cisco Performance Routing Solution Guides
Cisco Performance Routing technology has just recently added new defaults to their configuration that greatly simplify the commands that customers need to understand and configure.
> Check it out

New Toolbar from Cisco Support Community
Cisco Support Community's new toolbar gives you access to many community features with a single click.
> Find out more

Your Support Website: Download Software Faster
You can now download Cisco software at speeds you haven't seen before.
> Get the facts

New Cisco Product Documentation Available Online
Get information about the latest documentation releases for Cisco products.
> Start your search


New documents or documents with major updates (italicized titles) published September 1 - 30, 2012

See a list of new and updated Security Advisories.

Contact Center

Tech Notes:
UCCX: Failure to Login to the Agent Desktop
CUIC 8.5: Unable to Export the Reports to Excel

Recent CSC Docs:
CVP 9.0(1) New features and changes


Configuration Example:
Static NAT-PT for IPv6

Hot Standby Router Protocol (HSRP)

Recent CSC Docs:
Understanding IPv6 net-flow


Tech Notes:
ASA Threat Detection Functionality and Configuration
IPS Management Configuration Scenarios on a 5500x IPS Module
Utilize EEM to Troubleshoot IGP Flaps/Outage over VPN
Enable Internet Access for ASA 5500-X IPS Module

Recent CSC Docs:
Anyconnect/CSD fails to web-launch on/after Sept 11 2012 (KB2736233)

Voice and Unified Communications

Tech Notes:
Unified CallManager 5.x/6.x/7.x: Issues with Corporate Directory Lookup
Cisco Unity-CallManager TAPI Service Provider (TSP) Troubleshooting Guide

Recent CSC Docs:
Cut sheet CSV to CME/CUE configuration script (IOS TCL)


Configuration Examples:
TACACS+ on an Aironet Access Point for Login Authentication with Use of the GUI
Dynamic VLAN Assignment with RADIUS Server and Wireless LAN Controller
Wired Guest Access using Cisco WLAN Controllers

Tech Notes:
High Availability (AP SSO) Deployment Guide
Wireless Bi-Directional Rate Limiting Deployment Guide
Aironet Series 2600/3600 Access Point Deployment Guide
Cisco Wireless Proxy Mobile IPv6 Configuration Guide
Cisco 8500 Series Wireless Controller Deployment Guide
Wireless Bi-Directional Rate Limiting Deployment Guide



CiscoTechAdvantage (formerly IOS Advantage) Webinars


Improving IP Mobility with Cisco's SP Wi-Fi Solution
Media Services Proxy (MSP) for Enhanced Media Awareness and Building Plug-And-Play Media Networks

For more information, check out the Cisco IOS Advantage Webinar Series

Upcoming Ask the Expert Events from Cisco Support Community's Expert Corner:


Engage, collaborate and co-create with our Cisco subject matter experts through interactive events.

• Cisco Prime Network Analysis Module (NAM)
Learn and ask questions about the new Cisco Prime Network Analysis Module with Cisco expert Damien Lim.

• High CPU Issues in the Cisco Catalyst 4500 Series Switches
Learn and ask questions about troubleshooting high CPU and other common issues in the Cisco Catalyst 4500 Series Switches and how to resolve them with Cisco Experts Nikolay Karpyshev and Ivan Shirshin.

Troubleshooting Secure Sockets Layer (SSL) VPN on Cisco 5500 Series Adaptive Security Appliance ASA

Licensing Architecture: Cisco Unified CallManager Version 9.x

Webcast in Russian: Understanding and Troubleshooting Adaptive Security Appliance (ASA)Network Address Translation(NAT)

Technology You Can Use from Geeks You Can Trust


Spend time with your favorite geeks in these TechWiseTV episodes:

Fundamentals of Session Management
Get an overview of Cisco Session Management. Learn how it lowers costs by using SIP trunking to interconnect networks, reduces complexity by aggregating third-party PBX systems, and extends collaboration applications to users across the network.

Networking 101: Internet Cookies
You might think that Internet Cookies are one of the biggest security threats on your network. Relax. Cookies make the web more personal, and don’t have to be a threat. Join Cisco as we disassemble cookies in real time to show what’s in them and discuss how they work.

Defending the Data Center
Join the TechWiseTV team for an entertaining, informative look at data center security. This video includes a discussion of major priorities, the challenges of securing physical, virtual, and cloud architectures, and email and web security.

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