Technical Services News - June 2012

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June 2012 SMB Edition

See What's New:
Cisco Learning Labs

Introducing all-new Cisco Learning Labs virtual practice lab sets for Cisco certification preparation, now with extended lab exercises. > Learn more


Security Checklist:
Is Your Network Security Ready for the Cloud?

Traditional firewall blocking? Don't go there. Think more about context awareness, VPNs, and requirements for your cloud provider. > Check it out


Expert to Expert:


How to Capture Packets on Cisco Devices
We all know that sometimes we need to see the packets. Often however, getting a packet capture in the right place, or spanning the right VLANs, can take time. To make capturing packets easier, many Cisco products allow packet captures to be done directly on the devices. This is a handy reference to "how to" documents for Cisco products that support packet capture.

> Find out more

What do YOU want to ask a TAC engineer? Send your questions to If we publish an answer to your question, you'll see your name in print, impress your friends, and get some free stuff too!


TAC Tip:


How to take a Packet Capture from the CUCM CLI
When troubleshooting the Cisco Unified Communications Manager, it is sometimes necessary to collect packets which are being sent to and from the network interface on a CUCM server.

> Get the steps


Chalk Talk:


vPC Auto-Recovery Feature
In a data center outage or power outage, both vPC peers comprising of Nexus 7000 Switches are down. Occasionally, only one of the peers can be restored. With no functioning peer-keepalive or peer link, the vPC cannot function normally. However, in release 5.2(1), a feature was introduced to allow vPC services using only the local ports of the functional peer.

> Check it out


Certification News from Cisco Learning Network

  • New Service Provider IOS XR Specialist Certification
    This certification differentiates and recognizes the skills of service provider and enterprise network engineers required to implement, verification test, and maintain core and edge technologies in a Cisco IOS XR environment. > Tell me more

  • Updated CCIE Security Certification Exams v4.0
    The written and lab exams have been updated to v4.0. First administration of the exams is scheduled for November 2012. > Get the details

Small Business Support Just Got Easier with Cisco Guide Me

Now it's simpler than ever to get fast, accurate support for your Cisco Small Business solutions.
> Tell me how

Your Support Website - Manage Support Cases On the Go
Act on your open support cases on the go with the upgraded Cisco Technical Support mobile app.
> Check it out

Get Support Anytime Anywhere - New Android App from Cisco Support Community
Get solutions to your troubleshooting needs on the fly from the CSC and Cisco experts.
> Show me more

Mobilizing the New Collaboration Experience in the BYOD Era
Cisco VP Hans Hwang blogs on the impact of mobility and device proliferation on collaboration.
> Read it now

New Cisco Product Documentation Available Online
Get information about the latest documentation releases for Cisco products.
> Start your search


New documents or documents with major updates (italicized titles) published May 1 - 31, 2012

See a list of new and updated Security Advisories.

Contact Center

Tech Notes:
Agent with the Extension Mobility Enabled Fails to Log in to Cisco Agent Desktop
"Error While Handling The Input Request" Error Message When Configuring CRS
UCCX 8.0 Login Error: "The number of configured extensions for agent devices exceed maximum allowed"


Tech Note:
Maximum Number of Interfaces and Subinterfaces for Cisco IOS Routers: IDB Limits


Configuration Examples:
Track Option in HSRPv2
Mutual Redistribution Between EIGRP and BGP

Tech Note:
BGP Best Path Selection Algorithm

Security and VPN

Tech Notes:
Error Messages on AnyConnect for Apple iOS Devices
Archiving and Rollback Procedures for Cisco Secure Policy Manager 2.x

Secure Access Control System 5.x and Later
Secure ACS for Windows


Configuration Examples:
Nexus 7000 Series Switch QoS
Nexus 7000 Series Switches Using HSRP

Tech Note:
Troubleshooting Hardware and Common Issues on Catalyst 6500/6000 Series Switches Running Cisco IOS System Software

Recent CSC Doc:
Spanning Tree Protection

Voice and Unified Communications

Configuration Examples:
Configure Unity Connection Servers for Unified Personal Communicator
Unified Web and E-Mail Interaction Manager: Web Server in a DMZ

Tech Notes:
Phone Designer - Communications Failure Error Message
Troubleshooting Unified Messaging in Cisco Unity Connection 8.6(2) and Later
Unified Communications (UC), Non-UC, and Third-Party Virtual Machines (VMs) Co-residency Troubleshooting TechNote
SSL Certificate for Unified Customer Voice Portal 8.5
Add IP Phones to Cisco Unified Communications Manager 7.x and Later
Register Cisco Unified 9971 IP Phone to Cisco Unified Communications Manager Express
Cisco Unity Connection WAV File Issues
Troubleshoot Visual Voicemail Error
CUCM 6.x/7.x/8.x: Bulk Administration Tool (BAT) Errors
Troubleshoot Cisco Emergency Responder Issues
Agent Unable to Log Into Cisco Agent Desktop
Troubleshoot Issues when using CUCMBE with Cisco Unity Connection

Unified Communications Manager Support

Resent CSC Docs:
NANP International Dialplan
Phone Security in CUCM using Certificate Trust List (CTL)
Segurança nos Telefones em CUCM and CTL (Certificate Trust List)
B-ACD Configuration Example
Ejemplo de configuración B-ACD


Configuration Example:
Port-based Authentication with a LAP and ACS 5.2

Tech Note:
Aironet 600 Series OfficeExtend Access Point Configuration Guide

Cisco Aironet 3600 Series Access Point and New FCC Guidelines

Recent CSC Doc:
Cisco Cius - Configuring the Wireless LAN Settings



Cisco IOS Advantage Webinar:
Flow Metadata for Enhanced Application Awareness


Upcoming Ask the Expert Events from Cisco Support Community's Expert Corner:


Jabber Clients
Cisco Unified Border Element for PSTN SIP Trunks
New Campus Segmentation Technology - EVN Design

Hierarchical Queueing Framework Overview and Changes on Quality of Service
Cisco Telepresence Management Suite Extension for Microsoft Exchange (TMSXE 3.0)
Portuguese - Cisco Nexus 5000 and 2000

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