Technical Services News - June 2012

Cisco Technical Services News

June 2012

SMB Edition

See What's New:
Cisco Learning Labs

Introducing all-new Cisco Learning Labs virtual practice lab sets for Cisco certification preparation, now with extended lab exercises. > Learn more

Security Checklist:
Is Your Network Security Ready for the Cloud?

Traditional firewall blocking? Don't go there. Think more about context awareness, VPNs, and requirements for your cloud provider. > Check it out


Expert to Expert:

	How to Capture Packets on Cisco Devices We all know that sometimes we need to see the packets. Often however, getting a packet capture in the right place, or spanning the right VLANs, can take time. To make capturing packets easier, many Cisco products allow packet captures to be done directly on the devices. This is a handy reference to "how to" documents for Cisco products that support packet capture. > Find out more What do YOU want to ask a TAC engineer? Send your questions to techsupportnews@cisco.com. If we publish an answer to your question, you'll see your name in print, impress your friends, and get some free stuff too!


TAC Tip:

	How to take a Packet Capture from the CUCM CLI When troubleshooting the Cisco Unified Communications Manager, it is sometimes necessary to collect packets which are being sent to and from the network interface on a CUCM server. > Get the steps


Chalk Talk:

	vPC Auto-Recovery Feature In a data center outage or power outage, both vPC peers comprising of Nexus 7000 Switches are down. Occasionally, only one of the peers can be restored. With no functioning peer-keepalive or peer link, the vPC cannot function normally. However, in release 5.2(1), a feature was introduced to allow vPC services using only the local ports of the functional peer. > Check it out

Certification News from Cisco Learning Network

New Service Provider IOS XR Specialist Certification
This certification differentiates and recognizes the skills of service provider and enterprise network engineers required to implement, verification test, and maintain core and edge technologies in a Cisco IOS XR environment. > Tell me more

Updated CCIE Security Certification Exams v4.0
The written and lab exams have been updated to v4.0. First administration of the exams is scheduled for November 2012. > Get the details

Small Business Support Just Got Easier with Cisco Guide Me

Now it's simpler than ever to get fast, accurate support for your Cisco Small Business solutions.
> Tell me how

Your Support Website - Manage Support Cases On the Go
Act on your open support cases on the go with the upgraded Cisco Technical Support mobile app.
> Check it out

Get Support Anytime Anywhere - New Android App from Cisco Support Community
Get solutions to your troubleshooting needs on the fly from the CSC and Cisco experts.
> Show me more

Mobilizing the New Collaboration Experience in the BYOD Era
Cisco VP Hans Hwang blogs on the impact of mobility and device proliferation on collaboration.
> Read it now

New Cisco Product Documentation Available Online
Get information about the latest documentation releases for Cisco products.
> Start your search