Technical Services News - May 2012

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May 2012 SMB Edition

Got a Service Plan? Here's How to Get the Most Out of It

Support contracts provide the ultimate peace of mind and help protect your technology investment. > Read the blog


Four Steps to Virtualization: How to Start a Server Project

Server virtualization can lead to awesome ROI. Learn four best practices for starting your journey. > Find out how


Expert to Expert:


Uploading Files for a Support Case? Know Your Options
Whether you are trying to attach a small 500 KB log file or a huge 30 GB core dump to a Cisco Technical Support case, Cisco provides a number of different tools. Know your options, so you can make an informed choice about what tool to use, and how to secure your information.

> Get the facts

What do YOU want to ask a TAC engineer? Send your questions to If we publish an answer to your question, you'll see your name in print, impress your friends, and get some free stuff too!


TAC Tip:


Disable SNMP v1 or SNMP v2c While Other Versions Remain Enabled
Find out how to restrict legacy network management applications from polling your devices while allowing more modern applications that support SNMPv2c or SNMPv3 the ability to continue manage the devices.

> Find out more


Chalk Talk:


Firewalls and UC Security: What Does Advanced Inspection of Signaling Protocols Mean?
On the data sheets of modern firewalls, it's common to read sentences such as "support for advanced voice inspection." But what's it all about? Why do these protocols require special handling?

> Find out more


Your Support Website - Your Personal View Is Here
See more of what matters to you across product content, software releases, and support cases.
> Save some time

News and Updates from Cisco Learning Network

Learning@Cisco introduces CCNP Service Provider Certification Program
The CCNP Service Provider certification program validates the skills and knowledge network engineers need to configure, verify, troubleshoot and optimize service provider networks.
> Learn more

Retirement of CCIP Certification Program
Beginning October 29, 2012, Cisco will no longer issue CCIP certifications.
> Learn more

Peer Gateway on the Nexus 7000
What is Peer Gateway on the Nexus 7000 series switch? How does it work? Why do I need it?
> We'll tell you

Cisco Technical Support Mobile Updates
Stay plugged in to the latest Cisco news, security updates, and blogs via Feeds and Podcasts.
> Find out more

New Cisco Product Documentation Available Online
Get information about the latest documentation releases for Cisco products.
> Start your search


New documents or documents with major updates (italicized titles) published April 1 - 30, 2012

See a list of new and updated Security Advisories.

Contact Center

Recent CSC Docs
Disabling Ringback for SIP Dialer (during transfer to agent)

Data Center

Recent CSC Docs
Cisco UCS Virtualized Networking Simplified


Configuration Example:
Mutual Redistribution Between EIGRP and BGP
IPv6 BGP Prefix-Based Outbound Route Filtering

Tech Note:
Troubleshooting Duplicate Router IDs with OSPF

Security and VPN

Configuration Examples:
CSC 6.X: Email Reputation
ASDM 6.3 and Later: IP Options Inspection

Secure Access Control System 5.x and Later

Resent CSC Doc:
Why can't I find the Mobile Setting configuration option in profile Editor?


Configuration Examples:
Nexus 5000 Series Switch ERSPAN
How To Configure InterVLAN Routing on Layer 3 Switches
Nexus 7000 Series Switch RSPAN
Nexus 7000 Series Switch ERSPAN

Tech Note:
Cisco Catalyst 6500 Virtual Switching System Deployment Best Practices

Voice and Unified Communications

Configuration Examples:
Generate Phone Reports

Tech Notes:
Cisco Unity 8.x: Public Distribution List Members Import Issue
UCCX 7.x/8.x: Troubleshoot Silent Monitoring/Recording Issues
Trust List Update Failed on Migrating IP Phones from CUCME to CUCM8.x
Unable to Integrate Jabber for iPhone with LDAP
Troubleshooting Cisco IP Communicator/IP Phone Issues
Cisco Unified Communications Manager 7.x/8.x: Troubleshoot Backup Issue

Resent CSC Docs:
UC320W Firmware Release Information
Cisco UCS Virtualized Networking Simplified
Configuring Microsoft Exchange for Unity Connection Message Transcription (SpeechView)


Tech Notes:
Aironet 3600 Series Access Point Deployment Guide
Wireless BYOD with Identity Services Engine
Cisco Prime NCS 1.1 Deployment Guide
Wireless LAN Apple Bonjour Deployment Guide



Webcast: Get Ready for World IPv6 Launch


Register now for Cisco Live 2012!


Technology You Can Use from Geeks You Can Trust


TechWiseTV Episodes
Journey to Enterprise Cloud Computing
Journey to Cloud Services
Jabber and TelePresence Exposed at Enterprise Connect

TechWiseTV Workshops
May 24 - Addressing BYOD Management Challenges with Cisco Prime
May 23 - Cisco BYOD System Overview


Cisco IOS Advantage Webinar:
Deploying Application Visibility and Control Policies


Upcoming Ask the Expert Events from Cisco Support Community's Expert Corner


VIP Event: Network Path Redundancy Design
Cisco Unified Attendant Consoles
(SPANISH) Prevention and Troubleshooting of Wireless and VoIP over Wireless Networks
Hierarchical Queueing Framework Overview and Changes on Quality of Service

Recent Blogs:
A series of posts on ASA NAT (before and after version 8.3) with Alexandre Moraes
(SPANISH)"Dual NIC" Configuration on the Cisco VCS Expressway with: Hugo De La Cruz Salinas

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