Technical Services News
May 2010

Security Advisories

Technical Documents

Field Notices

Related Links

About This Newsletter

Recent Updates to Cisco TAC Service Request Tool
Updates were recently made to the Cisco TAC Service Request Tool (TSRT) to increase functionality. More...

You Love to Read Them, Why Not Write One?
Reader Tips continue to be one of the most popular features of the TS Newsletter. More...

Hall of Fame Founding Members
Since its inception in 2000, the Cisco Support Community, formerly known as NetPro, has been led by a strong group of dedicated members who have answered tens of thousands of technical support questions. More...

TS Newsletter On the Go
Do you read the TS Newsletter on a mobile device? We are currently considering design improvements to make the TS newsletter more usable on mobile devices. More...

Security Fundamentals: The Five Pillars
Do you want to know a secret? Security isn’t about hacking, nasty malicious software, or the vulnerability of the day. More...

Dive Deep with Advanced Technical Training at Cisco Live
You’ll have the opportunity to take advantage of exclusive advanced technical training courses that provide in-depth knowledge and hands-on experience. More...

Vblock: Accelerating the Journey to Private Cloud
Join us at TechWiseTV and discover how Vblock delivers pre-engineered, integrated, and tested IT infrastructure. More...

Upcoming "Ask the Expert" Events from NetPro
Check out current and upcoming events and discussions through Networking Professionals Connection. More...

New Cisco Product Documentation Available Online
"What's New in Cisco Product Documentation" is an online publication that provides information about the latest documentation releases for Cisco products. More...

Cisco Secure Desktop ActiveX Control Code Execution Vulnerability
Cisco Small Business Video Surveillance Cameras and Cisco 4-Port Gigabit Security Routers Authentication Bypass Vulnerability

Configuration Examples:
AnyConnect VPN Client on IOS Router with IOS Zone Based Policy Firewall
ASA 8.X: AnyConnect SCEP Enrollment

TAC Case Collection Solution:
Unable to Ping and Traceroute through the PIX/ASA Firewall When the Device is Behind It

Configuration Example:
Install and Configure VMDirectPath in UCS

Configuration Examples:
How to Configure Cisco VG 224 Analog Voice Gateway Using Cisco Unified Communications Manager Bulk Administration Tool

Tech Notes:
Unity 7.x SMTP Message Notification Does Not Work
Cisco Agent Desktop Returns "timed out" Error Message
Unity 7.x - Unable to Synchronize with Exchange 2007
Media Master Control Bar Issue with Unity 7.x
Unified Communications Manager 7.x: Install Issues
Unity Connection: Unable to Use Cisco Personal Communication Assistant (CPCA) to Listen to Messages

Q&As:
Unified Communications Manager: Support FAQ

TAC Case Collection Solution:
In Cisco Unity 4.x with TSP version 8.0(1) Integrated with Cisco CallManager, Cisco Unity Does Not Respond to DTMFs Entered by the User Intermittently. Cisco Unity Users Cannot Log In to Access Voice Mail, and the Passwords Entered by Cisco Unity Users Are Not Recognized.

Tech Note:
Unlicensed Mobile Access within Cisco Unified Wireless LAN Infrastructure

TAC Case Collection Solution:
How to Configure Cisco Aironet Access Points

CP-79XX IP Phones, Front Label May Fall off After a Given Period of Time
Impact of Microsoft Patch MS10-020 (KB980232) on CIFS Optimization in WAAS

Unified Computing

Configuration Examples:
LAN and SAN Connectivity for a Cisco UCS Blade
Configure the DNS Server for Cisco UCS
Set up Role-Based Access Control in Cisco UCS
Set up Syslog for Cisco UCS
UCS Uplink Ethernet Connection
Create Service Profile for Cisco UCS Blade
Auto Upgrade Blade Firmware Revision in UCS Environment
Set up FCoE Connectivity for a Cisco UCS Blade
Unified Computing System KVM Console Access to Blade Server
Unified Computing System Quality of Service
Configure Uplink Ethernet PortChannel for Cisco UCS

Voice and Unified Communications

Tech Notes:
Cisco CallManager BARS Issues Troubleshooting
Troubleshoot Issues when using CUCMBE with Cisco Unity Connection
Unable to Access Cisco Unity SA or AA Web Pages
Unable to Receive Voicemail Messages After a New Subscriber Account is Created
Solutions for Cisco Unity Message Waiting Indicator Problems
Create Subscriber Accounts That Can Access Unity Administrator
Cisco Unity Event Log Errors
Unity Connection 7.x Error Messages

Updates were recently made to the Cisco TAC Service Request Tool (TSRT) to increase functionality. This new functionality reduces the risk of miscommunication by providing you with both a bird’s-eye view into all of your open cases and a way to organize your case research priorities.

Recent updates now allow you to:

• Bookmark your case searches using the TSRT Query Tool, saving you time and hassle.
• View the status of all your Service Requests (SRs) including PSIRT, and Product Recall SRs 24x7 using the TSRT.
• Search for your SRs that are in the “Pending Customer Response” status. These are SRs for which Cisco TAC is awaiting additional information from you.

Visit the Cisco TSRT today.

Note: This tool is available only to registered customers with a valid service contract.

Reader Tips continue to be one of the most popular features of the TS Newsletter. These tips, submitted by readers like you, let you share shortcuts, work-arounds, or other tricks you have discovered along the way. Best of all, if your tip is chosen for publication, you get a free Cisco shirt. Who doesn't love that?

Submit your Reader Tip today, or view, rate, and comment on previous Reader Tips.

Please congratulate the founding members of their new Hall of Fame. Since its inception in 2000, the Cisco Support Community, formerly known as NetPro, has been led by a strong group of dedicated members who have answered tens of thousands of technical support questions. These veteran contributors have helped build the Cisco Support Community (CSC) into one of the most trusted destinations for Cisco technical support on the web. To recognize their dedication to helping others, the Cisco Support Community Expert Program and the Hall of Fame have been created.

The founding Hall of Fame members are Joe Clarke, Rob Huffman, Jon Marshall, Rick Burts, Paolo Bevilacqua, Edison Ortiz, and Giuseppe Larosa.

Visit the Hall of Fame to read more about each of the new members and to learn about the CSC Experts program.

In addition to the more than 400 technical breakout sessions available at Cisco Live, you'll also have the opportunity to take advantage of exclusive advanced technical training courses that provide in-depth knowledge and hands-on experience. These technical seminars and labs dive deep into critical technical areas of security, data center and unified computing, enterprise wireless, routing and switching, optical, network management, video, and collaboration. And if you are preparing for a CCIE or CCNA exam, look for prep courses to help you succeed. There's no better place than Cisco Live to find the education and training you need to reach your potential and stay ahead of rapidly changing technology and business practices. This advanced technical training can provide you with the specialized knowledge and experience to propel your career.

Use Cisco Learning Credits You can apply Cisco Learning Credits toward advanced technical training:

• Technical Seminar (one 4-hour class): $495 USD (or 5 Learning Credits)
• Technical Seminar (one 8-hour class): $795 USD (or 8 Learning Credits)
• Instructor-Led Lab (one 4-hour lab): $595 USD (or 6 Learning Credits)
• Instructor-Led Lab (one 8-hour lab): $995 USD (or 10 Learning Credits)

To find the lab or seminar that is right for you, look no further than the Cisco Live Session Catalog.

Register today for Cisco Live and take advantage of the full breadth and depth of education, including advanced technical training.

Join us at TechWiseTV and discover how Vblock delivers pre-engineered, integrated, and tested IT infrastructure that combines storage, compute, hypervisor, management, and security into a single, highly virtualized and standardized platform.

Learn more and register to view today.

Networking Professionals Connection (NetPro) is an interactive website where you can discuss Cisco networking products and technologies with Cisco experts and networking professionals around the world.

"Ask the Expert" events let you discuss specific networking issues online with Cisco engineers:

• "CCIE Wireless," now through May 21
• "Cisco Clean Air Technology," now through May 21
• "Campus QoS," May 24 through June 4
• "Firewall Services Module," May 24 through June 4

Note: "Ask the Expert" events are subject to rescheduling. Please refer to the URL above for the most current schedule.

To attend an event or participate in a discussion forum, visit Networking Professionals Connection.

"What's New in Cisco Product Documentation" is an online publication that provides information about the latest documentation releases for Cisco products. Updated monthly, this online publication is organized by product category to direct you quickly to the documentation for your products.

In addition to many new and revised documents, highlights of the May release include documentation for the following:

• Cisco IOS Release 15.1(1)T
• Cisco Fabric Manager
• Cisco MDS 9000 Family

View the latest release of "What's New in Cisco Product Documentation" online or as an RSS feed today.

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