Cisco Logo

Technical Services News
December 2009

Security Advisories

Technical Documents

» LAN Switching
» Network Management
» Security and VPN
» Voice/Unified Communications
» Wireless

Field Notices

» Physical Security/Building Systems
» Storage Networking
» TelePresence
» Voice/Unified Communications

Related Links

» Updated Technical Documents
» Mobile Version
» TS News Website
» Cisco Support Community
» Accessing Cisco Technical Services
» Events, Webcasts, and Seminars
» Networking Professionals Connection
» Contact the TAC

About This Newsletter

Mnd Share

New Cisco Support Community
Join us in the Cisco Support Community; a community about supporting you and meeting your needs. We've made a few changes that we hope you'll like. More...

What Are You Waiting For? Take the TS Newsletter Survey
Five minutes is all it takes to tell us what you think about the TS Newsletter. Take our online survey and follow along to see how your suggestions affect future issues. More...

Pre-Registration Open for Networkers and Cisco Live 2010
It is never too early to save your spot at Cisco Live 2010, the industry's premier education and training event. Join us June 27 to July 1 in Las Vegas. More...

Two New Broadcasts from TechWiseTV
Tune in as we look at Cisco Catalyst Switches and the revolutionary Cisco integrated services router. More...

New Cisco Product Documentation Available Online
"What's New in Cisco Product Documentation" is an online publication that provides information about the latest documentation releases for Cisco products. More...

Networking Professionals Connection
Check out current and upcoming events and discussions through Networking Professionals Connection. More...

Security Advisories

Transport Layer Security Renegotiation Vulnerability

Technical Documents
LAN Switching

Tech Note:
SRW Switches: Fix Microsoft IE8 Browser Problems

Cisco TAC Case Collection Solution:
A Supervisor 720-based Catalyst 6500 That Runs Cisco IOS Software Experiences Failover Because the Fabric Channel Is Unable to Sync

Network Management

Tech Note:
RME Advanced Troubleshooting Guide

Security and VPN

Configuration Examples:
IPS 5.x and Later: NTP on IPS
ASA/PIX: Accounting for VPN Clients Using ACS

Cisco TAC Case Collection Solution:
How to Configure Policy NAT for VPN Traffic on PIX/ASA

Voice and Unified Communications

Tech Notes:
User Unable to Generate Call Type Report on WebView
Unified Contact Center Express (UCCX) Server: Troubleshoot NTP Issues
Database Communication Error When Logging in to the Cisco Unified Communications Manager Publisher Server
Troubleshoot the "java.lang.NullPointerException" Error When the Script Variable Is Edited in UCCX Editor
Troubleshoot Missing Speed Dials Issue in IPMA
Troubleshoot the "The requested operation would result in a license violation" Error Message in Unity Connection
Unified Communications Manager 7.x Troubleshoot Unmapped Exception Error

Cisco TAC Case Collection Solution:
How to Synchronize CUE Time with Cisco Call Manager Express Time

Wireless

Tech Note:
Video Surveillance Over Mesh Deployment Guide

Cisco TAC Case Collection Solution:
How to Configure the Autonomous Access Point's A Radio and G Radio for the Bridge and Access Point Role Using the Service-Set Identifier (SSID) via the GUI

Field Notices

Physical Security and Building Systems

CIVS-HDD-500GB - Drive Failures Could Lead to Unrecoverable Data Loss - Drive Replacement May Be Required

Storage Networking

"show tech" or "show hardware internal stats" May Lead to Switchover on Supervisor 2 Module due to Kernel Panic, Run Alternate Patch Before Running Show tech or Upgrade Software

TelePresence

TelePresence Light Fixture Labels Have Incorrect Japanese Safety Marking - Please Contact Cisco to Receive the Correct Label Marking

Voice and Unified Communications

MCS-7835-I2, MCS-7845-I2, RAID Driver Can Cause Service Outage, SW Upgrade Required

Updated Technical Documents

Security and VPN

Configuration Example:
PIX/ASA: Active/Active Failover

Unified Computing

Configuration Examples:
Unified Computing System High-Availability Topology
Practical Firmware Installation Tips on UCS Major Components

Voice and Unified Communications

Tech Notes:
Error Messages When Running Directory Walker on Cisco Unity
CAR Login Fails with "[LDAP Access Error. Contact System Administrator.]"

Wireless

Configuration Examples:
PEAP under Unified Wireless Networks with ACS 4.0 and Windows 2003

Q&As:
Upgrading the Firmware for the WET200

New Cisco Support Community

Join us in the Cisco Support Community! We have made a few changes that we hope you will like. Content from both NetPro and the Support Wiki are now together in one place. The look and feel has been updated and there are lots of other changes. This community is about supporting you and meeting your needs, so take a look around and let us know what you think. Tell us what you like and tell us where we can improve. With your help, we will continue to evolve. See you there!

Visit the Cisco Support Community today.

Pre-Registration Open for Networkers and Cisco Live 2010

The clock is winding down on 2009, which means it is time to start planning for 2010. It is never too early to save your spot at Cisco Live 2010, the industry's premier education and training event for IT, networking, and communications professionals. Join us June 27 to July 1 in Las Vegas.

For more information, visit www.ciscolive.com

Two New Broadcasts from TechWiseTV

Unlocking the Full Potential of Cisco Catalyst Switches

Why spend money on additional network devices when the Cisco Catalyst switches you already have could provide the solution? This TechWiseTV episode will show you how to unlock their "hidden" capabilities to solve some of your biggest technical challenges and maximize the performance of your network.

Learn more and register to view today.

Routers Are Dead. Long Live the Router!

Go "under the hood" of the revolutionary Cisco integrated services router. See the technological advances that will enable you to create a truly borderless network, while giving you the convenient, powerful network management features you crave in today's resource-challenged IT environment.

Learn more and register to view today.

New Cisco Product Documentation Available Online

"What's New in Cisco Product Documentation" is an online publication that provides information about the latest documentation releases for Cisco products. Updated monthly, this online publication is organized by product category to direct you quickly to the documentation for your products.

In addition to many new and revised documents, highlights of the December release include documentation for the following:

  • Cisco Nexus 4001I and 4005I Switch Module
  • Cisco Nexus 5000 Series NX-OS
  • Cisco PGW 2200 Softswitch

View the latest release of "What's New in Cisco Product Documentation" online or as an RSS feed today.

Upcoming "Ask the Expert" Events from NetPro

Networking Professionals Connection (NetPro) is an interactive website where you can discuss Cisco networking products and technologies with Cisco experts and networking professionals around the world.

"Ask the Expert" events allow you to discuss specific networking issues online with Cisco engineers. Upcoming events on NetPro include:

  • "Wireless 11.n," now through December 24
  • "Configuring and Troubleshooting PPP and DDR," now through December 24
  • NO NEW EVENTS December 28 through January 1
  • "Cisco Wireless LAN Controller," January 4 through January 15
  • "SIP Trunking," January 4 through January 15

Note: "Ask the Expert" events are subject to rescheduling. Please refer to the URL above for the most current schedule.

To attend an event or participate in a discussion forum, visit Networking Professionals Connection.

About This Newsletter

Forget Your User ID or Password?
Your user ID is usually your first initial followed by your last name; for example, John Doe's user ID might be "jdoe." If you cannot remember your password, visit the Cisco.com Password Management Tool and follow the instructions provided. An automatic check will verify that your email address is registered with Cisco.com.

Contact Us:
Email us your questions and comments.

Important Notices:
1992-2009 Cisco Systems, Inc. All rights reserved.

Terms and Conditions, Cookie Policy, and Trademarks of Cisco Systems, Inc.