Technical Services News
October 2009

Security Advisories

Technical Documents

Field Notices

Related Links

About This Newsletter

Introducing the Cisco Lab Safe Promotion
Learning@Cisco is pleased to introduce the Cisco Lab Safe promotion. The Cisco Lab Safe promotion allows qualifying Cisco 360 Learning Program for CCIE Routing & Switching students who don't pass their first CCIE lab exam attempt to retake the CCIE lab exam at no additional cost. More...

The Cisco Support Community Awaits Your Membership
You're invited to join the Cisco Support Community, designed to become your primary location for support collaboration. The Cisco Support Wiki is now part of the Community as a searchable base of global support knowledge. More...

Reader Tip: While Logging In, One Device Can Execute Remote Commands on Other Cisco Routers or Switches
This Reader Tip by Shahid Masood shows you how one device can execute remote commands on other Cisco routers or switches to get commands outputs on one terminal. More...

Now What? – Getting Started with Your Cisco Services
Would you like to learn how to take full advantage of your entitled support services? A new suite of learning and reference tools is now available to help you. More...

Grow a Greener Data Center
In this Chalk Talk article, Doug Alger explains how choosing IT hardware based on a characteristic that has been overlooked for years during purchasing decisions can reduce company operational costs and environmental impact while ensuring maximum productivity. More...

TechWiseTV - "The Insiders' Guide to Cisco Career Certifications"
Cisco Career Certifications help ensure more than higher levels of pay. They also identify you to employers and customers alike as an IT professional committed to being the best in your field. More...

LIVE "Ask the Expert" Event October 21
Cisco expert Edison Ortiz will provide an update on best practices for campus quality of service (QoS) with Cisco switches. More...

Announcing the New Edition of the Cisco Product Quick Reference Guide
A compact, portable, and easy-to-use reference tool, the guide includes brief overviews, important features, technical specifications, part numbers, and ordering information. More...

Upcoming Technology Terminology Updates to Cisco TSRT
A change will be made in the Cisco Conferencing Technology area of the TAC Service Request Tool (TSRT). More...

New Cisco Product Documentation Available Online
"What's New in Cisco Product Documentation" is an online publication that provides information about the latest documentation releases for Cisco products. More...

Networking Professionals Connection
Check out current and upcoming events and discussions through Networking Professionals Connection. More...

TCP State Manipulation Denial of Service Vulnerabilities in Multiple Cisco Products
Cisco IOS Software Crafted Encryption Packet Denial of Service Vulnerability
Cisco IOS Software Tunnels Vulnerability
Cisco IOS Software Session Initiation Protocol Denial of Service Vulnerability
Cisco IOS Software H.323 Denial of Service Vulnerability
Cisco IOS Software Object-Group Access Control List Bypass Vulnerability
Cisco Unified Communications Manager Session Initiation Protocol Denial of Service Vulnerability
Cisco IOS Software Network Time Protocol Packet Vulnerability
Cisco IOS Software Zone-Based Policy Firewall Vulnerability
Cisco Unified Communications Manager Express Vulnerability
Cisco IOS Software Authentication Proxy Vulnerability
Cisco IOS Software Internet Key Exchange Resource Exhaustion Vulnerability

Tech Notes:
Understanding Queue Limits and Output Drops on Cisco IOS Software Platforms

Cisco TAC Case Collection Solution:
How to Determine the Type of Router Crash

Unified Computing

Voice and Unified Communications

Tech Notes:
CUCM 6.x/7.x: Extension Mobility Error Message
Unified Contact Center Enterprise: No Option to Choose a Media Routing Domain for Each Media Class in the CIM Integration Manager Wizard
Cisco Unity Inbox Option not Available in Cisco PCA

Cisco TAC Case Collection Solution:
The User Cannot Turn off MoH by Selecting None for the Audio Source on a Phone Device

Tech Notes:
DHCP with the WLC
Wireless Solutions Software Compatibility Matrix

Cisco TAC Case Collection Solution:
The User Receives the Error Writing New Config File "flash:/config.txt.new" nv_done: unable to open "flash:/config.txt.new and Error Writing New Block-fs file "flash:/private-multiple-fs.new"[OK] Error Messages

LAN Switching

WS-CBS3110G-S, WS-CBS3110G-S-I, WS-CBS3120G-S, WS-CBS3120X-S, WS-CBS3125X-S, WS-CBS3130G-S, WS-CBS3130G-S-F, WS-CBS3130X-S, WS-CBS3130X-S-F Stacking Connector May Experience Premature Failure upon Insertion
Nexus 7000 May Encounter an Unexpected Supervisor Switchover or Reload Due to High Availability Policy for Diagnostic Service

Security and VPN

CS-MARS-110(R)/110/210(R)/GC2 RAID Controller Error May Cause System to Hang or Experience Data Loss - Need to Upgrade RAID Controller Firmware

Storage Networking

MDS NX-OS 4.2(1) Software Deferral Due to Two Software Bugs - Upgrade Required

Voice and Unified Communications

MCS-7825-I2 & IBM x306m, BIOS 1.42 & 1.43 Error Prevents a System from Booting if Rebooted after October 1, 2009

Tech Notes:
Hardware Troubleshooting for Catalyst 4000/4912G/2980G/2948G Series Switches
Catalyst 6500/6000 Switches ARP or CAM Table Issues Troubleshooting

Configuration Examples:
Ports go into Err-disable with the “%PHY-4-SFP_NOT_SUPPORTED:” Error Message When Connecting Catalyst 3560 and Catalyst 3750 Switches Using an SFP Interconnect Cable

Security and VPN

Configuration Examples:
Configuring Dynamic Multipoint VPN (DMVPN) Using GRE over IPSec between Multiple Routers
PIX/ASA: Active/Standby Failover Configuration Example
PIX/ASA: Active/Active Failover Configuration Example

Tech Note:
CS-MARS: Troubleshooting Technotes

Cisco TAC Case Collection Solution:
Network Address Translation (NAT) order of operation in the PIX Firewall

Voice and Unified Communications

Configuration Examples:
How to Change the DC Directory Password

Tech Note:
Australia Daylight Saving Time (DST) Changes for 2008 to Present

Wireless

Q&As:
Lightweight Access Point FAQ

Introducing the Cisco Lab Safe Promotion

Learning@Cisco is pleased to introduce the Cisco Lab Safe promotion. The Cisco Lab Safe promotion allows qualifying Cisco 360 Learning Program for CCIE Routing & Switching students who don't pass their first CCIE lab exam attempt to retake the CCIE lab exam at no additional cost (a $1,400 US value).

The Cisco 360 Learning Program for R&S guides engineers who have three to five years of networking experience through an effective, job-relevant, and proven program to build expert-level skills and to prepare for the rigorous Cisco CCIE R&S certification exams. Together, the Cisco 360 Learning Program for CCIE R&S and the Cisco Lab Safe promotion provide added assurance in the quality and value of your training investment.

Students must meet the following criteria in order to be eligible for the Cisco Lab Safe promotion:

• Obtain their instructor's recommendation
• Complete the Cisco 360 Learning Program for CCIE R&S Essentials Package or a CIERS instructor-led workshop
• Score 80% or better on one of the CIERS 1-4 performance assessments

Only select Authorized Cisco Learning Partners offer the Cisco 360 Learning Program curriculum and Cisco Lab Safe promotion.

Find out more about Cisco Lab Safe promotion and the official terms and conditions on the Cisco Learning Network.

You're invited to join the Cisco Support Community, designed to become your primary location for support collaboration.

The Cisco Support Wiki is now part of the Community as a searchable base of global support knowledge. New features make it easier for you to create and edit vital content. Take advantage of options that include tagging, content rating, RSS feeds, comment fields, and an improved "What You See Is What You Get" content editor. Share best practices for resolving Cisco product issues as you stay up-to-date on current wisdom for attaining optimal network performance. Solve real-world issues in real time.

As we continue to evolve the community, we'll be closely aligning with the NetPro support forums to unify your collaboration experience. We’re creating your one-stop site for asking and answering questions with your peers and Cisco support experts.

You'll discover more improvements as we add features and expand content. So welcome to a robust interactive environment for getting connected and pooling solutions that matter to you today and tomorrow. Visit the Cisco Support Community now and become a member. You can contact the team at supportforums-info@cisco.com.

Would you like to learn how to take full advantage of your entitled support services? A new suite of learning and reference tools is now available to help you.

Visit the Accessing Cisco Technical Services web page at www.cisco.com/go/tsdelivery for the knowledge and guidance you need to help make your support access smooth and trouble-free.

How will these tools help you?

• They can free up your time and enhance your productivity – by helping decrease the amount of time spent on access or process issues.
• They can help you make better support decisions and decrease the potential for error.
• This resource can serve as an ongoing training and reference tool for your organization.

Available materials include:

• Short interactive modules that address access and delivery processes, such as how to access the Cisco Support Website for fast support anytime, anywhere; how to open a service request with the Cisco Technical Assistance Center; and what to expect when a service issue requires hardware replacement. Modules include:
  • Accessing Cisco Technical Services Overview – Presents a high-level overview.
  • Cisco Support Website – Takes a look at the support site’s features and functionality.
  • Service Request Management – Shows how incoming service requests are handled by the Cisco Technical Assistance Center.
  • Premium Services – Talks about Cisco Focused Technical Support and Remote Management Services, premium service packages that raise the level of personalization and interaction between the customer and Cisco Technical Services. These premium services impact elements of service requests and service request management.
  • Service Supply Chain Delivery – Looks at service order management processes for parts replacement and managing service orders.

Additional resources include:

• A quick reference guide
• The Cisco Technical Services Quick Start Guide for step–by–step instruction.

Cisco Career Certifications help ensure more than higher levels of pay. They also identify you to employers and customers alike as an IT professional committed to being the best in your field.

Which certifications are most valuable in today´s technical and economic environment? Where can you get access to the best resources and networking gear for your next exam?

Get the answers to these and other questions as the TechWiseTV team prowls the floor and takes you behind the scenes at CiscoLive 2009! Learn which Cisco Career Certifications are right for your career path. Discover the latest changes to the curriculum and which tests are now required for different certifications. Find out the technical areas where you need to prioritize your training and preparation for each. Join us as we reveal:

• New concentration options available on the CCNA and which is right for you
• Why the CCVP could be your primary career differentiator and where you should focus your time and energy to prepare for it
• The big changes to the CCIE and the knowledge areas that Jimmy Ray considers most critical
• Alternatives for getting hands-on access to networking gear that these certifications require without breaking the bank
• Where and how to get the help you need to ace your next Cisco certification exam

Learn more and register to view today.

On October 21, 2009, Cisco expert Edison Ortiz will provide an update on best practices for campus quality of service (QoS) with Cisco switches. QoS has proved a foundational network infrastructure technology required to support the transparent convergence of voice, video, and data networks. QoS has also proved to complement and strengthen the overall security of a network.

As business needs continue to evolve and expand, however, they place new demands on QoS technologies and designs. Join this event to get the latest news about how Cisco switches are evolving to meet those demands.

October 21, 2009, Time: 10:00 a.m. PDT

The September 2009 edition of the Cisco Product Quick Reference Guide is now available. This guide presents an overview of Cisco products, services, and solutions for every part of your business. A compact, portable, and easy-to-use reference tool, the guide includes brief overviews, important features, technical specifications, part numbers, and ordering information.

This new edition has a brand-new look, covers updates to existing products and services, and features many new product offerings including:

• Cisco 5500 Series Wireless LAN Controller
• Cisco Unified IP Phones 6900 Series
• Cisco TelePresence System 1300
• Cisco TelePresence Recording Server
• Cisco Video Surveillance 2000 Series IP Domes
• Cisco ASR9000 Series Aggregation Services Routers
• Cisco Unified Attendant Consoles Portfolio
• Cisco Network Building Mediator

If you appreciate being able to find current product and service descriptions at your fingertips, order your copy of the guide today at www.cisco.com/go/guide.

On October 19, a change will be made in the Cisco Conferencing Technology area of the TAC Service Request Tool (TSRT). In order to align with Cisco's product placement, Cisco Conferencing will be renamed to "Collaboration and Conferencing."

Visit the Cisco TSRT today. Note: This tool is available only to registered customers with a valid service contract.

Not registered with Cisco.com? Register today and begin taking advantage of Cisco tools and information.

"What's New in Cisco Product Documentation" is an online publication that provides information about the latest documentation releases for Cisco products. Updated monthly, this online publication is organized by product category to direct you quickly to the documentation for your products.

In addition to many new and revised documents, highlights of the October release include documentation for the following:

• Cisco Fabric Manager
• Cisco MDS 9000 Family
• Cisco IP Communicator

View the latest release of "What's New in Cisco Product Documentation" online or as an RSS feed today.

Networking Professionals Connection (NetPro) is an interactive website where you can discuss Cisco networking products and technologies with Cisco experts and networking professionals around the world.

Upcoming events on NetPro include:

• "Ask the Expert" events, which allow you to discuss specific networking issues online with Cisco engineers:
• "IOS Embedded Management Technologies," through October 23
• "SMB Unified Communications," now through October 23
• "Cisco Security Management," October 26 through November 6
• "TBD," 26 through November 6
  Note: "Ask the Expert" events are subject to rescheduling. Please refer to the URL above for the most current schedule.

• TechTalks are online webcasts that focus on particular technology subjects. You can view the latest event schedule, register to attend a live session, and view archived presentations on the web any time.

To attend an event or participate in a discussion forum, visit Networking Professionals Connection.

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