Network Agility Quickens Service Provisions for Kuwait Telco

Network Agility Quickens Service Provisions for Kuwait Telco

Cisco Smart Net Total Care anchors Wataniya Telecom's growth with dedicated installed-base and contract management.

Cisco Smart Net Total Care anchors Wataniya Telecom's growth with dedicated installed-base and contract management.

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The Cisco Services team was extremely valuable. But their help goes beyond deploying Smart Net Total Care. The services team really makes Cisco a strategic partner of ours, and that's invaluable.
- Fida Hussain, Core Transmission Network Manager, Wataniya

Challenge

Upgrade from Excel spreadsheets to track inventory, manage support contract renewals, and determine end-of-life timing for network equipment.

  • Maintain service excellence while ramping up new data services
  • Replace less efficient manual processes for tracking core network inventory, equipment maintenance, and contract renewal schedules
  • Add smart capabilities

Solution

Cisco Smart Net Total Care Service

  • Provide an installed base management solution
  • Provide service contract management, foundational technical services, security, and other alert notifications for Cisco products
  • Replace multiple spreadsheets with a single centralized portal

Results

Gained operational efficiencies and better network visibility.

  • Reduced equipment end-of-life surveys from 2-3 days to just 2-3 minutes
  • Reduced contract renewal verification from three weeks to three days
  • Reduced IT human resources costs by redeploying network engineers to more productive tasks

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