New Service Optimizes Network Quality and Boosts Business

Versatel AG improves networks and wins new contracts with Cisco Services.

Cisco Smart Net Total Care and Cisco Network Optimization Service allow Versatel to quickly mesh its consolidated networks and increase its performance.

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I'm convinced that using Cisco Smart Net Total Care and the Network Optimization Service has had a noticeable impact on our customers and on our business.
- Dirk Brameier, Head of Business Unit Network Operations, Versatel AG

Challenge

Large telecom company must gain control of its many disparate network assets and improve the quality of service.

  • Bring consistency to nationwide fiber optic network
  • Archive world class availability and case management
  • Provide network stability and reliability

Solution

Complete a network inventory to address service issues while working to improve coverage and better manage network assets.

  • Cisco Smart Net Total Care with Network Optimization Service services enables Versatel to take an inventory of the entire network in three days
  • Cisco Services' deep knowledge of Versatel network leads to swift, easy problem resolution
  • Network inventory and optimization improve quality of service and customer satisfaction

Results

Increased network service quality and customer satisfaction, as well as the opportunity to win new contracts and customers.

  • Exceeded goals for strategically important IP VPN* services for business customers
  • Reduced number of software and hardware versions on network
  • Cut number of problem tickets, accelerated problem resolution, reduced network downtime and operational costs

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