Romanian Bank Improves Customer Service and Branch Productivity

Banca Comercială Româna uses  Cisco Services to update their network to increase customer satisfaction.

Banca Comercială Româna re-designs and modernizes its network with the help of Cisco Services.

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We have a much better view of our IT estate. This means there are no more unpleasant surprises, such as unforeseen and unbudgeted expenditures.
- Octavian Damsa, Head of Central Infrastructure Administration, Banca Comercială Româna

Challenge

An aging voice and data infrastructure is no longer able to support business growth or new collaborative technologies, preventing the bank from adding new and competitive services.

  • Make IT less a cost center and more a key enabler for business transformation and growth

Solution

A long-term strategic network design that provides the bank with a highly available platform for delivering IP telephony, data, and video services.

Results

Network upgrades transform productivity and customer satisfaction while a proactive approach to IT allows for more effective management of assets and investments.

  • Increased customer choice and improved service experience
  • Reduced IT and communication costs by 10%
  • Provided greater business agility to stream training, regulatory compliance and business TV video content

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