TL 9000 is a quality standard developed by "Quality Excellence for Suppliers of Telecommunications Forum", better known as the QuEST Forum ( http://questforum.org ). TL 9000 is a globally recognized quality standard and is designed to improve telecommunications products and services. It includes all of the elements of the ISO 9001 quality standard, plus additional focus on customer needs, strategic planning, and accountability. In addition, registered companies must report standardized metrics around performance, reliability, and delivery, which together provide industry-benchmarking capabilities.
Below is Cisco's TL 9000 certificate, which covers Cisco's flagship router, the CRS-1, as well as most of Cisco's strategic metro optical core products: ONS 15310, ONS 15327, ONS 15454, and ONS 15600. It also includes 6500 (Native Mode), 7600, 10000/10720, 12000, IP Solution Center, IOS Software and SPAs and the Cisco Transport Manager element management system. Our Global Technical Assistance Center organization is included in its entirety. In 2006 the following was certified: MGX 8800, MGX 8900, Firewall Services Module (excluding other Security Line Cards) and the Network Systems Integration and Test Engineering organization.
The original registration was completed December 10, 2003 and updated in December 2006. To better support the needs of our Service Provider customers, Cisco will continue to expand its TL 9000 registration.
TL 9000 Certificate
(PDF - 1.1 MB)