Supplier Guidelines & Information

Frequently Asked Questions

How do I get payment for an invoice?
To get an invoice processed and paid, make sure that you have met the requirements on the following basic checklist:

  • Has your company been set up in the Cisco supplier database? Visit the Supplier Enrollment website for information, or contact the respective accounts payable department.
  • Is a valid and correct Cisco purchase order number provided on the invoice? Most Cisco purchases must be preceded by the issuance of a valid Cisco purchase order. Sending an invoice without valid purchase order may result in processing and payment delay. If you are unsure on how to get a valid Cisco purchase order, talk to your Cisco contact person.
  • Has the invoice been sent to the correct Cisco accounts payable department? Go to the main page to get details on correct accounts payable addresses.
  • Have all the necessary information and details been furnished to the Cisco accounts payable department to comply with relevant statutory requirements? Each country has its own legal, tax, and other invoicing requirements, and it is important that those requirements are met. If you need more information, talk to your Cisco contact person.

Where do I send an invoice?
Go to the main website to find out the complete address where you should send the invoice. Alternatively, if you have a valid Cisco purchase order, you can find the address under the “Bill-to-Address” field. Refer to the Cisco Purchase Order explanation for more information.

How do I get a valid Cisco purchase order?
Talk to your Cisco contact person who is making the purchase to get a valid Cisco purchase order. Most Cisco purchases must be preceded with the issuance of valid Cisco purchase order. Sending an invoice without valid purchase order may result in processing and payment delay.

How do I find the purchase order number on the Cisco purchase order that I received?
Refer to the Cisco Purchase Order explanation for more information.

Where do I send questions on the details of a Cisco purchase order?
If you have received a Cisco purchase order and you want to ask questions, talk to your Cisco contact person who is making the purchase. That person’s details can be found under the “Cisco Requestor” field on the Cisco purchase order document. Refer to the Cisco Purchase Order explanation for more information.

How do I register to become a Cisco supplier?

Read the information contained on the Invited Supplier Guidelines and Information webpage, complete the GSEP and forward it to your Cisco representative or sponsor. Your Cisco representative or sponsor is responsible for reviewing the GSEP, engaging Global Procurement Services and attaching the GSEP to a Cisco internal purchase requisition. If you have any questions, contact your Cisco representative before you return the completed GSEP.

What are Cisco's standard Payment terms?
Visit the Cisco Payment Terms website for more information.