Revised December 15, 2008
December 12, 2007
NOTICE:
THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.
Revision History
| Revision | Date | Comment |
|---|---|---|
| 1.1 | 15-DEC-2008 | Removed Upgrade Program section and updated title and Workaround/Solution section accordingly. |
| 1.0 | 12-DEC-2007 | Initial Public Release |
Products Affected
| Products Affected | Top Assembly | Printed Circuit Assembly | Comments | ||
|---|---|---|---|---|---|
| Part Number | Revision | Part Number | Revision | ||
|
ESR-PRE2
|
800-08916-16
|
E0
|
73-5544-16
|
B0
|
Top Assembly revision level of -F0 indicates an updated unit that has had the transceiver replaced.
|
Serial Numbers
| Random # |
|---|
| CAT1008033K CAT100802ZP CAT10080306 CAT1008031B CAT101017Z5 CAT101017Z8 CAT101017ZU CAT101017ZW CAT1010180E CAT1010180Q CAT1010182K CAT1010183D CAT1010183H CAT10101840 CAT10101859 CAT1010185Z CAT10101861 CAT10101868 CAT10101879 CAT1008030W CAT1008030X CAT10080328 CAT1008034J CAT100814M5 CAT10101809 CAT1010180J CAT1010180L CAT1010182C CAT1010182Q CAT10101845 CAT1010184S CAT1010185P CAT1010186D CAT1010186H CAT1010187C CAT100814PD CAT100814QW CAT101017ZA CAT101017ZP CAT1010181E CAT1010181U CAT1010182P CAT10101831 CAT1010183N CAT1010183X CAT100802Z5 CAT1008031G CAT1008034C CAT1008034T CAT10080354 CAT100814KU CAT100814KW CAT100814P6 CAT100814QE CAT100814QX CAT100814RQ CAT1009007T CAT1009007W CAT10090082 CAT101017ZJ CAT10101807 CAT10101832 CAT1010183J CAT1010186A CAT1010186N CAT1010186R CAT10101876 CAT1010184G CAT10101811 CAT1010183V CAT100802YT CAT100802YX CAT100802ZQ CAT100802ZW CAT10080308 CAT10080309 CAT10080316 CAT1008031E CAT1008032G CAT1008032U CAT1008033A CAT10080342 CAT1008034D CAT1008034V CAT1008035T CAT1008035Z CAT100814K5 CAT100814K6 CAT100814L2 CAT100814LZ CAT100814M3 CAT100814M8 CAT100814MF CAT100814MT CAT100814NA CAT100814NB CAT100814NR CAT100814NY CAT100814PK CAT100814PT CAT100814PY CAT100814Q9 CAT100814QA CAT100814QF CAT100814QG CAT100814QZ CAT100814RS CAT1009007P CAT1009007Z CAT1009008Z CAT1010182M CAT0946054C CAT0946055X CAT0946056G CAT10030R57 CAT100802ZG CAT1008031K CAT1008034Y CAT100814JW CAT100814KF CAT100814LE CAT100814LM CAT100814LS CAT100814M6 CAT100814MD CAT100814ME CAT100814MG CAT100814MJ CAT100814N1 CAT100814P4 CAT100814PN CAT100814PW CAT100814QL CAT100814QR CAT100814QS CAT100814R1 CAT100814R4 CAT100814RH CAT1009007G CAT1009007L CAT1009007M CAT1009007U CAT1009008A CAT1010185C CAT1010185Q CAT100802YC CAT100802YG CAT100802YS CAT100802YZ CAT100802ZU CAT10080301 CAT1008030J CAT1008031Y CAT10080336 CAT1008033B CAT1008033D CAT1008034L CAT1008034U CAT1008034X CAT10080356 CAT1008035K CAT1008035X CAT100814M4 CAT100814MR CAT100814MU CAT100814N3 CAT100814NF CAT100814NX CAT100814QY CAT100814RF CAT100814RU CAT101017Z3 CAT101017ZK CAT1010180C CAT1010180T CAT10101828 CAT10101830 CAT10101833 CAT1010183C CAT1010183Z CAT10101841 CAT1010184C CAT1010184L CAT1010185T CAT1010185Y CAT1009008R CAT10101871 CAT100814MV CAT101017ZC CAT10101850 CAT100802ZM CAT1008033G CAT1010180R CAT1010183Q CAT1010184J CAT1010186F CAT100802Z9 CAT1008033Q CAT10080353 CAT1010183W CAT10101863 CAT10080344 CAT101017Z0 CAT10101839 CAT1010184E CAT1008033R CAT10101808 CAT1010180B CAT10101838 CAT100814P2 CAT1010185B CAT10101870 CAT09460560 CAT100802YJ CAT10080319 CAT1008032D CAT1008032Q CAT1008033C CAT10080341 CAT1008034A CAT1008034S CAT1008034Z CAT100814K1 CAT100814L8 CAT1010182N CAT10101862 CAT1008034R CAT1008030R CAT100814N4 CAT1008035N CAT100814L3 CAT10101816 CAT10101818 CAT1010184R CAT1010184X CAT10101867 CAT1010186P CAT100814JS CAT101017ZY CAT100814Q2 CAT1009008F CAT1010181M CAT10101821 CAT10101860 CAT1008035Y CAT100814JV CAT100814QC CAT10101802 CAT100802Y9 CAT1010185J CAT100814MN CAT100814PC CAT1008034G CAT100814K2 CAT100802YV CAT100802Z4 CAT100802ZH CAT10080350 CAT100814NN CAT1009008D CAT101017Z2 CAT101017ZT CAT10101800 CAT1010180D CAT1010180K CAT10101834 CAT1010183M CAT1010183P CAT10101852 CAT1010185M CAT10101869 CAT10080337 CAT101017ZM CAT10101857 CAT1010187E CAT1010180X CAT10101842 CAT100814JZ CAT100814QJ CAT100814QT CAT1009008B CAT10080304 CAT100814JX CAT100814KA CAT100814KK CAT100814M7 CAT100814MS CAT100814MW CAT100814N2 CAT100814PB CAT100814PV CAT100814Q5 CAT1009007S CAT101017Z1 CAT10101801 CAT1010180V CAT1010182V CAT10101837 CAT1010184K CAT1010184T CAT1010181C CAT1010181G CAT1009008V CAT1009008Y CAT100814KM CAT1010183U CAT1010185L CAT100802ZS CAT1008032K CAT1010181T CAT100814L0 CAT1009007X CAT1008031P CAT10081HZ8 CAT1010180S CAT100802ZJ CAT10080351 CAT100814NL CAT1010182L CAT1010183S CAT1010184N CAT10101851 CAT10101866 CAT1009007V CAT100814N6 CAT100814P8 CAT101017YX CAT10101805 CAT1010184F CAT1010184Q CAT10101874 CAT1010187B CAT1010182S CAT1010185K CAT10030R59 CAT10030R5S CAT1008031A CAT100814K4 CAT100814LN CAT100814M2 CAT100814MX CAT100814MZ CAT100814N9 CAT100814NJ CAT100814P3 CAT100814PA CAT100814PQ CAT100814QU CAT100814R6 CAT100814RE CAT100814RK CAT1009007F CAT1009007Y CAT10090087 CAT1009008Q CAT1008031Q CAT1008033S CAT10080349 CAT1008034N CAT1008035H CAT100814KV CAT100814LJ CAT100802Y8 CAT100802YD CAT100802YN CAT100802YR CAT100802YW CAT100802ZK CAT100802ZL CAT100802ZX CAT100802ZY CAT10080302 CAT10080303 CAT10080307 CAT1008030L CAT1008030S CAT10080311 CAT1008031H CAT1008031M CAT1008031S CAT1008032Y CAT1008034H CAT1008034P CAT1008034W CAT1008035C CAT100814K3 CAT100814LC CAT100814LW CAT100814Q1 CAT100814Q4 CAT100814R8 CAT100814S1 CAT10081HZA CAT10090083 CAT10090085 CAT101017ZR CAT101017ZV CAT101017ZZ CAT10101806 CAT1010180H CAT10101813 CAT10101817 CAT10101819 CAT1010181B CAT1010181J CAT1010181K CAT1010181L CAT1010181N CAT1010181R CAT1010181S CAT1010181V CAT1010181W CAT1010181X CAT1010181Y CAT10101825 CAT10101829 CAT1010182A CAT1010182R CAT1010182W CAT1010182Y CAT10101835 CAT1010183E CAT10101843 CAT10101844 CAT10101848 CAT1010184B CAT1010184H CAT1010184P CAT1010184U CAT10101853 CAT1010185E CAT1010185G CAT1010185R CAT1010185V CAT1010185W CAT1010185X CAT1010186L CAT10101872 CAT10101873 CAT100814RX CAT1009008S CAT1010182Z CAT1010186J CAT10101847 CAT1010185H CAT1010180P CAT1010182E CAT10101858 CAT10101877 CAT1010183K CAT1010185D CAT100802Y5 CAT100802Y6 CAT100802YA CAT100802ZZ CAT1008030B CAT1008031X CAT10080326 CAT10080331 CAT1008033F CAT10080343 CAT10080352 CAT100814KH CAT100814KJ CAT100814MH CAT100814MM CAT100814NC CAT100814NS CAT100814NW CAT100814Q3 CAT100814QQ CAT100814RB CAT10090086 CAT1009008H CAT1009008L CAT1009008P CAT101017Z4 CAT101017Z6 CAT101017Z7 CAT101017Z9 CAT101017ZL CAT101017ZX CAT1010180A CAT1010180G CAT1010180M CAT1010180N CAT1010180W CAT1010180Z CAT10101814 CAT10101820 CAT10101822 CAT10101823 CAT10101824 CAT10101827 CAT1010182B CAT1010182T CAT1010182U CAT1010183G CAT1010183L CAT1010183R CAT10101846 CAT10101849 CAT1010184A CAT1010184Y CAT1010184Z CAT10101855 CAT1010185A CAT1010186B CAT1010186K CAT1010186Q CAT1010186S CAT1010186W CAT1010186X CAT10101875 CAT100802Z1 CAT100814K7 CAT100814KD CAT100814KE CAT100814KL CAT100814L6 CAT100814LG CAT100814LU CAT100814M0 CAT100814M1 CAT100814ML CAT100814N0 CAT100814N8 CAT100814NM CAT100814P1 CAT100814P7 CAT100814PE CAT100814PG CAT100814PH CAT100814PJ CAT100814PR CAT100814RP CAT1009007Q CAT10090081 CAT10090089 CAT1009008U CAT100814N7 CAT100814PL CAT100814PS CAT100814RN CAT10081HZ9 CAT101017YY CAT101017ZD CAT101017ZG CAT101017ZH CAT1010182X CAT1010183A CAT10101856 CAT1010185F CAT1010186G CAT100802Z3 CAT100802ZR CAT1009008C CAT1010181Q CAT1010182J CAT1010183T CAT1010183Y CAT1010184M CAT1010185U CAT1010186C CAT1010186V CAT1010187D CAT10070M2Z CAT10070M31 CAT100802Y4 CAT100802Y7 CAT100802YB CAT100802YE CAT100802YF CAT100802YH CAT100802YK CAT100802YL CAT100802YM CAT100802YP CAT100802YU CAT100802Z0 CAT100802Z2 CAT100802Z6 CAT100802Z7 CAT100802Z8 CAT100802ZA CAT100802ZB CAT100802ZE CAT100802ZF CAT100802ZN CAT100802ZV CAT10080300 CAT10080305 CAT1008030A CAT1008030C CAT1008030D CAT1008030E CAT1008030F CAT1008030G CAT1008030H CAT1008030K CAT1008030M CAT1008030N CAT1008030P CAT1008030Q CAT1008030T CAT1008030U CAT1008030V CAT1008030Y CAT1008030Z CAT10080312 CAT10080313 CAT10080314 CAT10080315 CAT10080317 CAT1008031C CAT1008031D CAT1008031J CAT1008031L CAT1008031N CAT1008031R CAT1008031T CAT1008031U CAT1008031V CAT1008031W CAT1008031Z CAT10080321 CAT10080322 CAT10080323 CAT10080324 CAT10080325 CAT10080327 CAT10080329 CAT1008032A CAT1008032B CAT1008032C CAT1008032E CAT1008032F CAT1008032H CAT1008032L CAT1008032M CAT1008032P CAT1008032R CAT1008032S CAT1008032V CAT1008032W CAT1008032X CAT1008032Z CAT10080330 CAT10080332 CAT10080333 CAT10080334 CAT10080335 CAT10080338 CAT10080339 CAT1008033H CAT1008033J CAT1008033L CAT1008033M CAT1008033P CAT1008033T CAT1008033U CAT1008033V CAT1008033W CAT1008033X CAT1008033Y CAT1008033Z CAT10080340 CAT10080345 CAT10080346 CAT10080347 CAT10080348 CAT1008034B CAT1008034E CAT1008034F CAT1008034K CAT1008034M CAT1008034Q CAT10080355 CAT10080359 CAT1008035B CAT1008035D CAT1008035E CAT1008035G CAT1008035J CAT1008035L CAT1008035M CAT1008035P CAT1008035Q CAT1008035R CAT1008035S CAT1008035U CAT1008035V CAT1008035W CAT10080360 CAT100814JT CAT100814JU CAT100814JY CAT100814K0 CAT100814K8 CAT100814K9 CAT100814KB CAT100814KC CAT100814KG CAT100814KN CAT100814KQ CAT100814KR CAT100814KS CAT100814KT CAT100814KY CAT100814KZ CAT100814L1 CAT100814L4 CAT100814L5 CAT100814L7 CAT100814L9 CAT100814LA CAT100814LB CAT100814LD CAT100814LF CAT100814LH CAT100814LK CAT100814LP CAT100814LQ CAT100814LV CAT100814LX CAT100814LY CAT100814MC CAT100814MK CAT100814MP CAT100814MQ CAT100814MY CAT100814N5 CAT100814ND CAT100814NE CAT100814NG CAT100814NH CAT100814NK CAT100814NP CAT100814NT CAT100814NV CAT100814NZ CAT100814P0 CAT100814P5 CAT100814P9 CAT100814PF CAT100814PM CAT100814PP CAT100814PX CAT100814PZ CAT100814Q0 CAT100814Q6 CAT100814Q7 CAT100814Q8 CAT100814QB CAT100814QD CAT100814QH CAT100814QM CAT100814QN CAT100814QV CAT100814R0 CAT100814R2 CAT100814R3 CAT100814R5 CAT100814R7 CAT100814R9 CAT100814RC CAT100814RD CAT100814RG CAT100814RJ CAT100814RL CAT100814RR CAT100814RW CAT100814RY CAT100814S0 CAT100814S2 CAT100814S3 CAT1009007H CAT1009007J CAT1009007K CAT1009007N CAT1009007R CAT10090080 CAT10090084 CAT10090088 CAT1009008E CAT1009008G CAT1009008J CAT1009008M CAT1009008N CAT1009008T CAT1009008X CAT101017ZE CAT10101803 CAT1010180Y CAT10101815 CAT1010181D CAT1010181F CAT1010181H CAT1010182F CAT1010182H CAT10101836 CAT1010183F CAT1010184D CAT1010184W CAT10101865 CAT1010186E CAT1010186U CAT1010186Y CAT100814RZ |
Problem Description
The PRE2 backplane ethernet port may fail due to transceiver sub-component failure. This affects PRE2's from the serial number set provided (built between November 2005 and March 2006) when used in either ESR or uBR10k platforms. Symptoms may include unexpected PRE2 reboot, or loss of connectivity to line cards from the PRE2.
Background
A sub-component of one of the Ethernet transceiver modules for the ESR-PRE2 may fail prematurely under normal field use. The transceiver module was first used in November of 2005 and was phased out after March 2006 as part of an unrelated Reduction of Hazardous Substances project. The only part number version to use this component was 800-08916-16. PRE2 engines with earlier (-15) or later (-17) part numbers are not affected.
Subsequently, the early failure of the transceiver module was noted in the field, leading to a defect root cause.
Problem Symptoms
Affected PRE2 boards may either reboot repeatedly without toggling to standby PRE2 or exhibit a loss of connectivity to the backplane Ethernet and installed line cards.
Workaround/Solution
Solution
Replace boards matching serial numbers on the list above.
Note: A failed board may briefly recover after reinsertion, however the board will fail again with extended use. Do not continue to use the board once crash files (if any) are recovered.
Although an upgrade program had previously been provided to replace potentially affected but otherwise working product, the upgrade program is now over and Cisco will only replace product which has actually failed. The standard RMA process should be used to replace failed product.
Note: Products that fall within the affected serial number range are not affected by this problem if they have ECO E091409 applied.
How To Identify Hardware Levels
Note: Units upgraded by Cisco Service Repair will show a top assembly revision level of -F0 (800-08916-16, -F0), indicating that the suspect transceiver was replaced and the unit re-tested.
The PCA board revision will also be incremented to -C0 (73-5544-16, -C0).
Service Repair will start in December of 2007.
For More Information
If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:
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