Revised May 23, 2007
May 9, 2006
NOTICE:
THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.
Products Affected
| Products Affected | Top Assembly Part Number |
|---|---|
| MPSM-16-T1E1 | 800-22339-08 (A0 - D0) |
Problem Description
The MPSM-16-T1E1 metal EMI gasket may detach from the edge of the linecard during Online Insertion and Removal (OIR), causing an adjacent card to fail.
Only MPSM-16-T1E1 800-22339-08 are suspect.
Background
The MPSM-16-T1E1 metal EMI gasket failure was determined to be caused by a suspect gasket rework process at a downstream supplier. Due to the suspect rework process, the gasket may lose adhesion and come off when inserted or removed from the chassis. To date, less than 1% of the field population has experienced this failure.
All new versions of the product (800-22339-11 A0 and later) correct the problem by incorporating a faceplate assembly with a new EMI gasket which is applied by the original faceplate supplier.
Problem Symptoms
MPSM-16-T1E1 VERSION 800-22339-08 EMI gasket detaches.
Workaround/Solution
Workaround:
There is no workaround
Solution:
RMA the MPSM-16-T1E1 800-22339-08 (A0 to D0) to receive MPSM-16-T1E1 800-22339-11 A0 or later product using the standard RMA process.
Cisco recommends a fix-on-fail strategy for this problem.
As of approximately April 15, 2006 new products that were manufactured under Engineering Change Order (ECO) E085566 are guaranteed to be free of this problem.
Service Logistics has known-good inventory at this time. The standard RMA process and delivery times are in effect.
Revision History
| Revision | Date | Comment |
|---|---|---|
| 1.1 | 23-MAY-2007 | Removed Upgrade Form and references to program, added "RMA Failed Units" to title. |
| 1.0 | 09-MAY-2006 | Initial Public Release |
For More Information
If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:
Receive Email Notification For New Field Notices
Product Alert Tool - Set up a profile to receive email updates about reliability, safety, network security, and end-of-sale issues for the Cisco products you specify.